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- Tasks: Be the friendly voice helping customers find jobs and resolve queries.
- Company: A dedicated team helping locals since 2008 with a supportive culture.
- Benefits: Starting salary of £23,751, rising to £25,354, plus annual bonuses and employee ownership.
- Other info: Enjoy a permanent role with great work-life balance in beautiful Selsey.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: Passion for customer service and strong communication skills.
The predicted salary is between 23751 - 25354 £ per year.
Helping people find jobs in the local area since 2008.
Salary: £23,751 per annum rising to £25,354 on 1 April 2026.
We are seeking someone who is passionate about delivering the best possible service to our customers across telephone and emails. You will be the first point of contact with our customers and first impressions count!
Typical day in the life of a Customer Support Advisor:
- Being the first point of contact for all inbound customer contact
- Answering and resolving incoming telephone calls
- Making outbound calls
- Managing company mailboxes (responding to email)
- Answering and responding to customer contact
- Processing incoming post
- Composing letters to customers
- Updating records on the company database
- Scanning and filing of paperwork
- Providing support as required throughout the company
Package for a Customer Support Advisor:
- Starting salary: £23,751 (rising to £25,354 from 1 April 2026)
- Hours: 36.15, Monday-Friday between 9am-5pm
- Contract: Permanent
- Location: Selsey, West Sussex
- Target is an Employee Ownership Trust - you will become a beneficiary after 12 months employment
- Annual bonus eligible after 12 months service (subject to business performance)
- Supportive environment
Customer Support Advisor employer: West Sussex.info
Contact Detail:
West Sussex.info Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Advisor
✨Tip Number 1
Make sure you know the company inside out! Research their values, mission, and recent news. This will help you connect with them during your interview and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since you'll be handling customer calls, it’s crucial to sound confident and friendly. Try role-playing with a friend or family member to get comfortable with common customer queries.
✨Tip Number 3
Prepare some questions to ask at the end of your interview. This shows that you’re engaged and eager to learn more about the role and the company. Think about what you want to know regarding their support culture or team dynamics.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Customer Support Advisor
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your passion for customer service shine through! We want to see that you genuinely care about helping people and making their day a little brighter.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to spot. Remember, first impressions count!
Tailor Your Application: Make sure to customise your application to fit the Customer Support Advisor role. Highlight relevant experiences that show how you can handle calls and emails like a pro!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at West Sussex.info
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service. Understand what makes a great first impression and how to handle various customer queries. This will help you demonstrate your passion for delivering top-notch service during the interview.
✨Practice Common Scenarios
Think about typical situations you might face as a Customer Support Advisor, like dealing with an upset customer or managing multiple inquiries at once. Practising your responses can help you feel more confident and prepared when discussing your approach in the interview.
✨Familiarise Yourself with the Company
Do some research on the company’s history and values, especially their commitment to helping people find jobs. Being able to reference specific initiatives or values during your interview shows that you’re genuinely interested and aligned with their mission.
✨Prepare Questions to Ask
Have a few thoughtful questions ready to ask your interviewer. This could be about the team dynamics, training opportunities, or how success is measured in the role. It shows that you’re engaged and eager to learn more about the position and the company.