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For Companies At a Glance
- Tasks: Provide top-notch customer service and manage client communications daily.
- Company: Fittleworth Medical, a leader in home dispensing services.
- Benefits: Life insurance, competitive salary, and opportunities for personal development.
- Why this job: Join a dedicated team making a real difference in clients' lives.
- Qualifications: Strong customer service skills and ability to thrive in a busy environment.
- Other info: Dynamic role with room for growth and improvement.
The predicted salary is between 25000 - 30000 £ per year.
Fittleworth Medical is a leading Dispensing Appliance Contractor (DAC) that provides a home dispensing service to over 60,000 clients across a wide range of products. Fittleworth offers a discreet and reliable home dispensing service through a dedicated Customer Service Team and 38 dispensing centres nationwide.
As a Customer Service Advisor you will provide a high level of customer service to clients and healthcare professionals, managing day‑to‑day customer service workflow and supporting the delivery of our service excellence.
Responsibilities
- Manage inbound and outbound calls and e‑mails for clients and healthcare professionals.
- Sort and process incoming prescriptions, manage EPS to create and complete client orders.
- Maintain external communication from clients and healthcare professionals via Web Orders, My Pen and Caring.
- Place outbound calls to surgeries for outstanding prescriptions and chase outstanding orders.
- Register new clients to Fittleworth and process sample orders.
- Update client cutting templates and track missing parcels, manage returns and collections.
- Log complaints as received and request support of the Team Leader to manage complex queries.
- Offer support and advice to fellow team members and work towards objectives to achieve set department KPI’s and personal development objectives.
- Maintain client confidentiality and ensure all services comply with current legislation, NHS guidelines and company policy.
- Continually look for and suggest ways to improve the service we provide to healthcare professionals and our mutual clients.
- Actively promote Fittleworth to internal and external customers, demonstrating the Values at all times.
- Advocate and adhere to all Health and Safety policies and lead by example.
- Adhere to all company policies, procedures and demonstrate positive behaviours.
- Perform any other reasonable duties as requested by your supervisor, the Department Manager or Director.
Skills and Experience
- Excellent customer service skills.
- Excellent telephone manner.
- Self‑motivated with determination to succeed.
- Ability to multi‑task in a high‑volume environment.
- Proactively collaborate with others.
- Organised and good at managing priorities.
- Previous experience in a high‑volume customer experience environment.
- Previous telephone experience desirable.
- Computer literate with working knowledge of MS Word, Excel, PowerPoint and Outlook.
Benefits
- Life Insurance Cover x10, Annual Salary (subject to T)
Customer Service Advisor employer: West Sussex.info
Contact Detail:
West Sussex.info Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company! Research Fittleworth Medical and understand their values and services. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since you'll be handling calls, it’s crucial to sound confident and friendly. Try role-playing with a friend or family member to get comfortable with common customer service scenarios.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work at Fittleworth.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest job openings and updates directly from us at StudySmarter.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your customer service skills and any relevant experience that matches what we’re looking for at Fittleworth.
Show Off Your Communication Skills: Since this role involves a lot of communication, let your written application reflect your excellent telephone manner and ability to manage client interactions. Use clear and concise language to demonstrate your skills.
Be Yourself: We want to get to know the real you! Don’t be afraid to show your personality in your application. Share your passion for customer service and how you can contribute to our team at Fittleworth.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves!
How to prepare for a job interview at West Sussex.info
✨Know the Company Inside Out
Before your interview, take some time to research Fittleworth Medical. Understand their services, values, and the specific role of a Customer Service Advisor. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your excellent customer service skills. Think about situations where you managed difficult calls or resolved complaints. Be ready to discuss how you maintained professionalism and empathy in those scenarios.
✨Demonstrate Your Organisational Skills
As a Customer Service Advisor, you'll need to juggle multiple tasks. During the interview, share specific strategies you use to stay organised and manage priorities. This could include tools you use or methods you've developed to keep track of tasks and deadlines.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows that you're engaged and thinking about how you can contribute to the team.