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For Companies At a Glance
- Tasks: Provide top-notch customer service to clients and healthcare professionals through calls and emails.
- Company: Join Fittleworth Medical, a leader in home dispensing services with a supportive team.
- Benefits: Enjoy life insurance, a competitive pension scheme, private healthcare, and 25 days annual leave.
- Why this job: Make a real difference in people's lives while developing your skills in a dynamic environment.
- Qualifications: Excellent customer service skills and ability to thrive in a fast-paced setting.
- Other info: Be part of a growing company with opportunities for personal and professional development.
The predicted salary is between 28800 - 43200 ÂŁ per year.
Overview
Fittleworth Medical is a leading Dispensing Appliance Contractor (DAC) that provides a home dispensing service to over 60,000 clients across a wide range of products. Fittleworth offers a discreet and reliable home dispensing service through a dedicated Customer Service Team and 38 dispensing centres nationwide.
Role Summary
As a Customer Service Advisor you will provide a high level of customer service to clients and healthcare professionals, managing day‑to‑day customer service workflow and supporting the delivery of our service excellence.
Responsibilities
- Manage inbound and outbound calls and e‑mails for clients and healthcare professionals.
- Sort and process incoming prescriptions, manage EPS to create and complete client orders.
- Maintain external communication from clients and healthcare professionals via Web Orders, My Pen and Caring.
- Place outbound calls to surgeries for outstanding prescriptions and chase outstanding orders.
- Register new clients to Fittleworth and process sample orders.
- Update client cutting templates and track missing parcels, manage returns and collections.
- Log complaints as received and request support of the Team Leader to manage complex queries.
- Offer support and advice to fellow team members and work towards objectives to achieve set department KPI’s and personal development objectives.
- Maintain client confidentiality and ensure all services comply with current legislation, NHS guidelines and company policy.
- Continually look for and suggest ways to improve the service we provide to healthcare professionals and our mutual clients.
- Actively promote Fittleworth to internal and external customers, demonstrating the Values at all times.
- Advocate and adhere to all Health and Safety policies and lead by example.
- Adhere to all company policies, procedures and demonstrate positive behaviours.
- Perform any other reasonable duties as requested by your supervisor, the Department Manager or Director.
Skills and Experience
- Excellent customer service skills.
- Excellent telephone manner.
- Self‑motivated with determination to succeed.
- Ability to multi‑task in a high‑volume environment.
- Proactively collaborate with others.
- Organised and good at managing priorities.
- Previous experience in a high‑volume customer experience environment.
- Previous telephone experience desirable.
- Computer literate with working knowledge of MS Word, Excel, PowerPoint and Outlook.
Benefits
- Life Insurance Cover x10, Annual Salary (subject to T&C of scheme).
- Competitive full pension scheme of 8.5% employer contribution.
- Employee cost of private healthcare covered, option to add family members.
- A comprehensive, embedded Employee Assistance Programme.
- Access to the bespoke employee reward platform “Fittle‑perks”, providing discounts across major retailers and access to an online Wellbeing Centre.
- 25 days annual leave, bank holidays.
- 1 Me Day, 1 Volunteer day per annum.
- Enhanced support on family‑friendly policy.
About Us
Fittleworth Medical is part of the wider JDS Family and continues to be on a journey of rapid growth and transformation. We meet the diverse and individual needs of our clients through a cut‑to‑fit stoma product customisation service and a discreet home dispensing service delivered by a dedicated Customer Service Team.
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Customer Service Advisor employer: West Sussex.info
Contact Detail:
West Sussex.info Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Fittleworth Medical. Understand their services and values so you can show how you fit into their mission. It’ll help you stand out as someone who genuinely cares about the role.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling tricky questions during the interview. Plus, it’s a great way to showcase your excellent telephone manner!
✨Tip Number 3
Be ready to share your experiences! Think of specific examples from your past roles where you’ve gone above and beyond for customers. This will demonstrate your self-motivation and determination to succeed, which are key traits for a Customer Service Advisor.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your customer service skills and any relevant experience that matches what we’re looking for at Fittleworth Medical.
Show Off Your Communication Skills: Since you'll be managing calls and emails, it’s crucial to demonstrate your excellent telephone manner and written communication skills. Use clear and concise language in your application to reflect this.
Highlight Your Organisational Skills: We love candidates who can juggle multiple tasks! Make sure to mention any experience you have in high-volume environments and how you manage priorities effectively.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at West Sussex.info
✨Know the Company Inside Out
Before your interview, take some time to research Fittleworth Medical. Understand their services, values, and the specific role of a Customer Service Advisor. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your excellent customer service skills. Think about times when you managed difficult situations or went above and beyond for a client. This is crucial for a role that revolves around providing high-quality service.
✨Practice Your Communication Style
Since the role involves managing inbound and outbound calls, practice your telephone manner. You might want to do mock calls with a friend to ensure you sound friendly, professional, and clear. Remember, first impressions count!
✨Be Ready to Discuss Multi-tasking
The job requires you to handle multiple tasks in a high-volume environment. Prepare to discuss how you prioritise tasks and manage your time effectively. Share specific strategies you use to stay organised and efficient, as this will demonstrate your ability to thrive in a busy setting.
