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For Companies At a Glance
- Tasks: Provide top-notch customer service via calls and emails, managing client orders and queries.
- Company: Join Fittleworth Medical, a leading home dispensing service provider with a supportive team.
- Benefits: Enjoy competitive salary, life insurance, private healthcare, and 25 days annual leave.
- Other info: Be part of a growing company with great career progression opportunities.
- Why this job: Make a real difference in clients' lives while developing your skills in a dynamic environment.
- Qualifications: Excellent customer service skills and experience in a high-volume customer service role.
The predicted salary is between 24000 - 36000 ÂŁ per year.
Overview
Hours Full Time- 37.5 hours per week, Shifts between 08:00-18:00 Monday to Friday
Role Summary
The Customer Service Advisor will be responsible for providing a high level of customer service to clients and healthcare professionals in the day-to-day management of customer service daily workflow.
Key responsibilities
- Manage inbound and outbound calls and e-mails for clients and healthcare professionals
- Sort and process incoming prescriptions and the management of EPS to create and complete client orders
- Maintain external communication from clients and healthcare professionals for example, Web Orders, My Pen and Caring
- Place outbound calls to surgeries for outstanding prescriptions, and chase prescriptions for outstanding orders
- Register new clients to Fittleworth
- Process sample orders
- Update client cutting templates as needed
- Track missing parcels as needed, and manage returns / collections
- Log complaints as received, and request support of the Team Leader to manage complex queries
- Offer support and advice to fellow team members
- Work towards objectives to achieve set department KPI’s and personal development objective
- Maintain client confidentiality, and ensure that all services are provided in accordance with current legislation / NHS guidelines and Company process and policy
- Continually look for, and suggest, ways we can improve the service we provide to Health Care professionals and our mutual clients
- Actively promote Fittleworth to internal and external customers demonstrating the Values at all times
- Advocate and adhere to all Health and Safety policies and lead by example
- Adhering to all company policies and procedures and demonstrating positive behaviors
- Any other reasonable duties as requested by your supervisor, the Department Manager or Director or the Company Director Team in their absence
Skills and Experience
- Excellent customer service skills
- Excellent telephone manner
- Self-motivated with the determination to succeed
- The ability to multi-task in a high-volume environment
- Proactively collaborate with others
- Organised and good at managing priorities
- Previous experience of working in a high-volume customer experience environment.
- Previous telephone experience desirable
- Computer literate with a working knowledge of MS Word, Excel, PowerPoint, and Outlook.
About Us
Fittleworth Medical is a leading Dispensing Appliance Contractor (DAC) and provides a home dispensing service to over 60,000 clients across a wide range of products. Offering a cut-to-fit stoma product customization service, we meet the diverse and individual needs of our clients. Fittleworth is part of the wider JDS Family and continues to be on a journey of rapid growth and transformation. Fittleworth provides a discreet and reliable home dispensing service through a dedicated Customer Service Team and 38 dispensing centres nationwide. At the heart of the business are Fittleworth’s 360 employees who live and breathe the immutable principles of our business.
What we offer
- Life Insurance Cover x10 Annual Salary (subject to T&C of scheme)
- Competitive full pension scheme of 8.5% employer contribution
- Employee cost of private healthcare covered with option to add family members
- A comprehensive, embedded Employee Assistance Programme
- Access to our bespoke employee reward platform “Fittle-perks” providing amazing perks such as discounts across major retailers and access to an online Wellbeing Centre!
- 25 days annual leave, bank holidays
- 1 Me Day, 1 Volunteer day per annum
- Enhanced support on family friendly policy
AllWestSussexJobs.com is operated by All Regional Jobs Ltd
Company registration number: 08780562 | Head Office: The Skiff, 30 Cheapside, Brighton BN1 4GD
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Contact Centre Customer Service Advisor employer: West Sussex.info
Contact Detail:
West Sussex.info Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Customer Service Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Fittleworth. Understand their values and services so you can show how you fit into their culture and mission.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling calls and queries during the interview.
✨Tip Number 3
Show off your skills! Be ready to share specific examples from your past experiences that highlight your excellent customer service skills and ability to multitask in high-pressure situations.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Fittleworth team.
We think you need these skills to ace Contact Centre Customer Service Advisor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your customer service skills and any relevant experience you have in high-volume environments. We want to see how you can bring your unique flair to our team!
Show Off Your Communication Skills: Since this role involves a lot of communication, be sure to demonstrate your excellent telephone manner and written communication skills in your application. Use clear and concise language to show us you can handle client interactions like a pro!
Highlight Your Organisational Skills: We love candidates who can juggle multiple tasks! In your application, mention any experiences where you've successfully managed priorities or worked under pressure. This will help us see how you can thrive in our fast-paced environment.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining the Fittleworth family!
How to prepare for a job interview at West Sussex.info
✨Know Your Stuff
Before the interview, make sure you understand Fittleworth's services and values. Familiarise yourself with their customer service approach and how they support clients and healthcare professionals. This will show that you're genuinely interested in the role and the company.
✨Show Off Your Skills
Prepare to discuss your previous experience in high-volume customer service environments. Think of specific examples where you've excelled in managing calls or resolving issues. Highlight your excellent telephone manner and ability to multi-task, as these are key for the role.
✨Ask Smart Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the team dynamics, how success is measured in the role, or what challenges the team currently faces. This shows your proactive attitude and eagerness to contribute.
✨Be Yourself
While it's important to be professional, let your personality shine through. Fittleworth values individuals who can collaborate and advocate for clients. Show your enthusiasm for helping others and your commitment to providing top-notch service.