Library Assistant - Willowhale Library

Are you passionate about helping people and creating welcoming community spaces? West Sussex Libraries are looking for a friendly, confident, and resourceful Library Assistant to join our high-performing team at Willowhale Library. Our libraries are vibrant, inclusive spaces that serve a wide range of community needs. As a Library Assistant, you will be at the centre of this service, providing excellent customer support, helping visitors access resources, and ensuring the smooth day-to-day running of the library.

Willowhale is a small, welcoming library located in Rose Green, just a short distance from Bognor Regis Library. We are looking for friendly, enthusiastic, and resourceful individuals who have exceptional digital skills and a genuine passion to make a difference to the local community. It’s not just about the books! We are looking for someone who understands the power of community and the importance of fostering a love for reading in people of all ages. Library Assistants welcome everyone with a positive attitude and a resilient approach to every request. Providing excellent customer service is central to our library service, creating dynamic and engaging environments. Flexibility, creativity, and initiative are essential qualities for success.

Your responsibilities will include:

• Being the dedicated go-to person for customers at the library, passionately helping them with their questions and sincerely guiding them to other services.
• Supporting the delivery of a wide range of reading events, including Rhyme Times and author talks.
• Using a variety of IT systems and services confidently and effectively including entering basic data into the library system, such as registering new members.
• Responding to enquiries from customers and colleagues, both in person and over the phone.
• Helping with reading recommendations.
• Creating new themes for book displays.
• Maintaining, presenting, and processing book stock.
• Undertake lone working or single staffing often supported by a volunteer.

The variety of our work means that no two days are the same. We get huge job satisfaction from helping everyone who comes through our doors, and you could too!

Required Qualifications and Skills:

• 4 GCSEs with 9-4 / A-C passes including Maths and English, or equivalent qualification/experience.
• Experience working collaboratively within a team to complete shared tasks.
• Digital skills to effectively assist customers, including navigating emails and accessing the library website, app, and eLibrary.
• Strong communication and customer service skills to engage effectively with the public.
• Good interpersonal skills with the confidence to engage effectively with children, families, and customers of all ages.
• Capable of consistently meeting deadlines and adapting to the varied demands of each day, ensuring smooth and effective service.
• Skilled in taking initiative and applying sound judgment, while unwaveringly adhering to library practices and procedures.

From access to our Employee Assistance Programme to training and development opportunities, we aim to create a supportive and dynamic working environment where employees can achieve their full potential, achieve a healthy work-life balance and are rewarded for the work they do. We think libraries are great places to work, where you can make a difference to local communities every day. You will benefit from 25 days annual leave (pro rata for part time) rising to 28 days (pro rata for part time) after 5 years’ service plus the opportunity to buy additional leave, an excellent local government pension scheme as well as a range of discounts giving our staff access to hundreds of offers.

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. This post is subject to right to work within the UK, satisfactory references, and health check. Equity, inclusion and accessibility is very important to West Sussex County Council. We welcome and encourage applications from everyone, as this helps us build a diverse and talented workforce, that reflects the communities we serve.