Administration Team Leader

We are seeking a committed and passionate Administration Team Leader, someone who truly cares about delivering an exceptional support service!

This role involves inspiring and guiding a team of administrators, thoughtfully planning and allocating work to meet ever-changing demands, and coordinating efforts to achieve our service goals while upholding our core corporate values.

If you have outstanding communication skills, a thoughtful and methodical approach to solving challenges, and inspiring supervisory, coaching, and performance management abilities - we genuinely want to hear from you!

Salary: £31,586 to £34,314 per annum

Contract Type: Permanent

Working Pattern: Full-time (37 hours per week)

Location: County Hall, West Street, Chichester PO19 1RQ

Interview Date: Monday 07 July 2025

This role requires the successful candidate to work at a designated office, provide support remotely or work flexibly across WSCC office hubs, dependent on service needs. Regular attendance at your base location will also be necessary, and there will be opportunities for remote work. Final arrangements will be confirmed with the successful candidate.

Our work in the Catering team brings a unique experience each day, filled with unexpected challenges and rewards! There are several key responsibilities that are likely to be integral to this role, including:

• Responsible for overseeing the delivery of administrative services for the Catering team, inspiring and guiding a dedicated group of administrators.
• Alongside your team, you will undertake a variety of administrative tasks using the council's core systems, engaging directly with residents, their representatives, fellow professionals, internal and external contacts, and service providers.
• Prepare precise and dependable reports, including statistical and other administrative activity data, passionately committed to delivering insightful Adhoc and regular reports that uncover issues and ensure we stay aligned with our objectives.
• Coordinate employees to work together effectively, inspiring a shared commitment to achieve service objectives and ensuring that flexible administrative support across the entire service is thoughtfully and reliably in place.
• Passionately mentor, inspire, and elevate the skills and capabilities of your colleagues, empowering them to excel in their tasks and fostering the continuous growth and development of the entire team.

If you enjoy working in a fast-paced environment and relish being part of a close-knit team, supporting colleagues to deliver better outcomes for the residents of West Sussex, then this role could be for you.

Required Qualifications and Skills:

• A relevant HNC (Higher National Certificate) or HND (Higher National Diploma), or equivalent experience in providing office-based administrative support services, with a solid understanding of best practice standards.
• Experience working in a customer-focused environment.
• Experience supervising individuals and teams, including mentoring and coordinating staff and activities to achieve team goals.
• Proven ability to handle confidential and sensitive matters in a professional and discreet manner.
• Effective supervisory, coaching, and performance management skills that inspire and empower, including the ability to provide clear direction and support to individuals and teams, even across diverse disciplines or locations.
• Excellent numeracy skills to interpret and provide informed guidance on complex data.
• Strong ability to make practical, well-considered problem-solving decisions that positively influence the wider service.

As an employer we recognise that it is our employees that are central to everything we do. We aim to create a supportive and dynamic working environment where employees can achieve their full potential, achieve a healthy work-life balance and are rewarded for the work they do.

You will benefit from 25 days annual leave, rising to 28 days after 5 years' service plus the opportunity to buy additional leave and an excellent local government pension scheme.

A range of discounts give our staff access to hundreds of offers; groceries, travel, cinema tickets, days out, leisure activities, high street retailers and the opportunity to save over £1,000 a year through our West Sussex Choices benefits platform.

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. This post is subject to right to work within the UK, enhanced Disclosure and Barring Service (DBS) check, satisfactory references, and a health check.

Equity, inclusion and accessibility is very important to West Sussex County Council. We welcome and encourage applications from everyone, as this helps us build a diverse and talented workforce, that reflects the communities we serve.

We operate a guaranteed interview scheme for applicants that have a disability, are a veteran or are a care leaver.