At a Glance
- Tasks: Support the Property Services team with energy and utilities enquiries.
- Company: Join West Suffolk Council, a top-rated district council for climate action.
- Benefits: Enjoy flexible working, generous holidays, and a unique employee benefits package.
- Other info: Be part of a dynamic team committed to sustainability and net zero emissions.
- Why this job: Make a real difference in your community while developing your skills.
- Qualifications: Strong organisational and communication skills are essential.
The predicted salary is between 17071 - 18941 £ per year.
We are looking for an enthusiastic Technical Support Officer to join the council’s Property Services team. This exciting opportunity is to be part of a busy, dynamic team providing support to the council’s Property Services team, specialising in energy and utilities.
What you will need:
- Good organisational and communication skills to effectively triage enquiries from customers, tenants, suppliers, and other departments for both commercial and council managed properties.
- Ability to update the property management software, Technology Forge, and energy portals used in the management of the council’s portfolio.
- This role is ideal for someone who is highly motivated, positive and organised.
Benefits:
- Holiday entitlement of 25 days, increasing to 29 days after 5 years (pro rata if part time) plus bank holidays (with an option to buy up to 10 extra days each year subject to approval).
- Generous pension scheme – contribute between 5.5% and 6.8% (depending on your salary) and the council will contribute 16.4%.
- Life assurance – a payment of three times your annual salary.
- Flexible working options to enable work/life balance.
- Agile working – ability to work in the office and from home.
- Access to a unique employee benefits package which includes discounts and cashback on supermarkets, high street shops, holidays, mobile phones, electrical goods, savings and loan schemes and many other products and services.
- Salary sacrifice benefits including Cycle to Work scheme, Tusker Leased Car Scheme and SmartTech (buy the latest tech products interest free and repay through your monthly salary).
- Rail and bus staff discounts.
- A range of Health and Wellbeing initiatives including an employee assistance programme.
- Discounted membership at Abbeycroft Leisure centres.
- A culture of learning inspiring staff to focus on continuous learning.
- Modern office accommodation.
For an informal discussion and further information please contact Michelle Smith, Technical Support Manager.
Closing date: Sunday 19th July 2026
Interview date: W/c 27th July 2026
West Suffolk Council has been rated in the top 10 district councils for climate action (Climate Scorecards 2023) and as a member of UK100 has demonstrated its commitment to a rapid transition to Net Zero with Clean Air in our communities. The council has declared a climate and biodiversity emergency and is committed to working towards net zero emissions by 2039.
Technical Support Officer - Energy employer: West Suffolk
West Suffolk Council is an excellent employer, offering a supportive and dynamic work environment for the Technical Support Officer role. With a strong commitment to employee wellbeing, generous benefits including flexible working options, a robust pension scheme, and a culture that prioritises continuous learning, this position not only provides meaningful work in energy management but also fosters personal and professional growth. Located in a council recognised for its climate action initiatives, employees can take pride in contributing to a sustainable future while enjoying a balanced work-life experience.
