At a Glance
- Tasks: Welcome visitors and assist customers with Council services while managing administrative tasks.
- Company: Join a supportive team at West Suffolk House in Bury St Edmunds.
- Benefits: Enjoy 25 days holiday, generous pension, and flexible working options.
- Other info: Access to discounts, health initiatives, and a culture of continuous learning.
- Why this job: Make a difference in your community while developing valuable skills.
- Qualifications: Previous customer service experience and strong organisational skills required.
The predicted salary is between 25989 - 28598 £ per year.
We are looking to appoint a fulltime Customer Service Reception Assistant with additional administrator duties to join our team at our West Suffolk House office in Bury St Edmunds.
Responsibilities:
- Welcoming visitors that are attending pre-booked appointments or Council meetings.
- Supporting customers to access the relevant Council support, including promoting the use of self-serve options and providing digital assistance if needed.
- Transactional and administrative tasks to support the wider Customer Services Team.
Qualifications:
- Previous experience of customer service and delivering an admin role.
- Helpful, courteous and professional at all times.
- Ability to use your own initiative as well as work effectively with the wider team.
- Good organisational skills and the ability to work under pressure.
- Excellent IT skills and the ability to effectively manage your workload according to business priorities.
Benefits:
- Holiday entitlement of 25 days, increasing to 29 days after 5 years (pro rata if part time) plus bank holidays (with an option to buy up to 10 extra days each year subject to approval).
- Generous pension scheme – contribute between 5.5% and 6.8% (depending on your salary) and the council will contribute 16.4%.
- Life assurance – a payment of three times your annual salary.
- Flexible working options to enable work/life balance.
- Agile working - ability to work in the office and from home.
- Access to a unique employee benefits package which includes discounts and cashback on supermarkets, high street shops, holidays, mobile phones, electrical goods, savings and loan schemes and many other products and services.
- Salary sacrifice benefits including Cycle to Work scheme, Tusker Leased Car Scheme and SmartTech (buy the latest tech products interest free and repay through your monthly salary).
- Rail and bus staff discounts.
- A range of Health and Wellbeing initiatives including an employee assistance programme.
- Discounted membership at Abbeycroft Leisure centres.
- A culture of learning inspiring staff to focus on continuous learning.
- Modern office accommodation.
Contact:
For an informal discussion and further information please contact Jennifer Nwankwere, Customer Service Team Leader on 01284 757121.
Customer Service Reception Assistant employer: West Suffolk
Join our dynamic team as a Customer Service Reception Assistant at West Suffolk House in Bury St Edmunds, where we prioritise employee well-being and professional growth. Enjoy a competitive salary alongside an excellent benefits package, including generous holiday entitlement, flexible working options, and a culture that fosters continuous learning. With access to unique discounts and a supportive work environment, this role offers a meaningful opportunity to make a difference in the community while advancing your career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Reception Assistant
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at West Suffolk. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like West Suffolk before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Reception Assistant
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to West Suffolk:Your cover letter is your chance to shine! Tell us why you want to work at West Suffolk specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at West Suffolk!
How to prepare for a job interview at West Suffolk
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
