At a Glance
- Tasks: Promote responsible parking and ensure safe traffic movement through enforcement.
- Company: Join a supportive team in West Suffolk's Parking Services.
- Benefits: Enjoy competitive salary, generous leave, and unique employee perks.
- Other info: Flexible 4 on/4 off rota with opportunities for professional development.
- Why this job: Make a difference in your community while gaining valuable experience.
- Qualifications: Strong communication skills and a full UK driving licence required.
The predicted salary is between 29540 - 32597 £ per year.
About the role:
We are looking for a Civil Enforcement Officer to join our operational teams based in Bury St Edmunds. This is a key role which involves promoting responsible parking and ensuring the free and safe movement of traffic through enforcement of legislation relating to the Traffic Management Act (2004).
You will patrol restricted parking areas, car parks and on-street pay and display parking bays, resident parking schemes and school enforcement areas to monitor compliance, taking appropriate enforcement action under current legislation by issuing Penalty Charge Notices using handheld computer devices. You will investigate and assess individual cases, collect photographic evidence, keep detailed case notes, make written reports to enable subsequent legal action and attend Adjudication Tribunals when required.
You will be responsible for ensuring all pay and display equipment and payment services are serviceable by carrying out regular checks, ensuring ticket levels are sufficient, identifying faults and reporting any missing signs, road markings and anything that may constitute an enforcement issue or health and safety issue.
Uniform and protective clothing, communication devices including a body worn camera will be provided as you will be working outdoors in all weathers. You will work on a four days on / four days off rolling rota which will include evenings, weekends and bank holidays. You may be expected to work until 8.30pm when required. You must be comfortable with lone working duties after training.
Successful candidates will be expected to sit and gain a Level 2 qualification in Civil Parking Enforcement if not already qualified. This must be gained within the first six months. A DBS check (Disclosure & Barring Service) will be undertaken in the first 6 months of employment.
What you will need:
You will need excellent communication and customer service skills as you will come into regular contact with the general public and have to deal with potentially confrontational situations. You will also need to maintain good working relationships with other services and external agencies such as the Police and DVLA.
You will need to be proficient in the use of ICT, including emails, word processing and data inputting. If you are a qualified CEO, we would love to hear from you. Previous experience in a similar role is desirable but not essential as full training will be provided. Knowledge of the local area would also be advantageous, but it is more important that you demonstrate the right competencies including initiative and the ability to work under pressure.
You must have a full UK driving licence (manual) as a vehicle will be provided for you to travel between sites as and when required. There is also a significant amount of walking-averaging 10-15 miles a day involved with this role and collection and handling of cash which will require heavy lifting so you must be physically fit.
Please refer to the job description and Person specification for full details of this exciting opportunity.
Why work for us?
- Annual leave entitlement of 25 days per annum (pro rata if part time) plus bank holidays, increasing to 29 days plus bank holidays after 5 years’ service (with an option to buy up to an additional 10 days annual leave each year subject to approval)
- A generous pension scheme (LGPS) including life assurance (a payment of three times your annual salary)
- Access to a unique employee benefits package which includes discounts and cashback on supermarkets, high street shops, holidays, mobile phones, electrical goods, savings and loan schemes and many other products and services
- Salary sacrifice benefits including Cycle to Work scheme, Tusker Leased Car Scheme and SmartTech (buy the latest tech products interest free and spread the cost over your salary)
- Rail and bus staff discounts
- A range of Health and Wellbeing initiatives including an employee assistance programme
- Discounted membership at Abbeycroft Leisure centres
- A culture of learning inspiring staff to focus on continuous learning
For more information:
For an informal discussion and further information please contact Sean Rich, Patrol Supervisor.
Civil Enforcement Officer BSE employer: West Suffolk
Join our dedicated team as a Civil Enforcement Officer in Bury St Edmunds, where you will enjoy a supportive work culture that prioritises employee wellbeing and professional growth. With a competitive salary and an excellent benefits package, including generous annual leave, a robust pension scheme, and access to various discounts, we are committed to fostering a rewarding environment for our staff. Embrace the opportunity to make a meaningful impact in your community while enjoying a balanced work-life schedule with our unique 4 days on, 4 days off rota.
StudySmarter Expert Advice🤫
We think this is how you could land Civil Enforcement Officer BSE
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like West Suffolk, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like West Suffolk and can help you get your foot in the door for these full-time public sector roles.
✨Stay Updated with Government Initiatives
Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace Civil Enforcement Officer BSE
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for West Suffolk and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at West Suffolk
✨Get to Know Public Sector Values
Before your interview with West Suffolk, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for West Suffolk.
