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- Tasks: Support desktop hardware and systems while learning to build and maintain PC workstations.
- Company: Join a dynamic council IT team with a focus on collaboration and support.
- Benefits: Enjoy 25 days holiday, flexible working, and a generous pension scheme.
- Why this job: Kickstart your IT career with hands-on experience and a supportive learning environment.
- Qualifications: No experience needed, just a willingness to learn and good communication skills.
- Other info: Access discounts, health initiatives, and a culture that promotes continuous learning.
The predicted salary is between 800 - 1200 £ per month.
As a member of the IT team, you will assist in providing skilled and efficient support for desktop hardware and systems throughout the council and its partner organisations. You will learn how to build, install and maintain PC workstations and, with experience, become involved in resolving tickets on our Helpdesk. You will assist with IT aspects of office moves, provide general administrative support to the IT function, and gain experience working within the wider IT team.
Responsibilities
- Assist in providing desktop hardware and systems support across the council and partner organisations
- Build, install and maintain PC workstations
- Resolve tickets on the Helpdesk as experience is gained
- Support IT aspects of office moves
- Provide general administrative support to the IT function and collaborate with the wider IT team
Qualifications
- No work experience required, but must be willing to learn
- Demonstrate good communication and IT skills
- GCSEs 9–4 (formerly A–C) in Maths, English and IT or equivalent
- A Diploma or A level in Computing (Level 3) would be beneficial but not essential
- Must meet the requirements to be eligible for an apprenticeship
Benefits
- Holiday entitlement of 25 days, increasing to 29 days after 5 years (pro rata if part time) plus bank holidays (with an option to buy up to 10 extra days each year subject to approval)
- Generous pension scheme - contribute between 5.5% and 6.8% (depending on your salary) and the council will contribute 26%
- Life assurance - a payment of three times your annual salary
- Flexible working options to enable work/life balance
- Agile working - ability to work in the office and from home
- Access to a unique employee benefits package including discounts and cashback on supermarkets, high street shops, holidays, mobile phones, electrical goods, savings and loan schemes and many other products and services
- Salary sacrifice benefits including Cycle to Work scheme, Tusker Leased Car Scheme and SmartTech (buy the latest tech products interest free and repay through your monthly salary)
- Rail and bus staff discounts
- A range of Health and Wellbeing initiatives including an employee assistance programme
- Discounted membership at Abbeycroft Leisure centres
- A culture of learning inspiring staff to focus on continuous learning
- Modern office accommodation
- Starting salary £10 per hour plus excellent employee benefits package
Apprentice IT Desktop Support in Bury St Edmunds employer: West Suffolk Council
Contact Detail:
West Suffolk Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Apprentice IT Desktop Support in Bury St Edmunds
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who work in IT. They might know of openings or can give you a heads-up about opportunities that aren't advertised yet.
✨Tip Number 2
Get your hands dirty! If you can, try to build or fix your own PC at home. This practical experience will not only boost your confidence but also give you something tangible to talk about in interviews.
✨Tip Number 3
Practice makes perfect! Mock interviews with friends or family can help you get comfortable talking about your skills and experiences. Plus, it’s a great way to refine your answers to common interview questions.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are eager to join us. It shows initiative and gives you a better chance to stand out from the crowd.
We think you need these skills to ace Apprentice IT Desktop Support in Bury St Edmunds
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for IT shine through! We want to see that you're excited about learning and growing in this role. A bit of personality can go a long way in making your application stand out.
Tailor Your Application: Make sure to customise your application to match the job description. Highlight any relevant skills or experiences, even if they’re from school projects or personal interests. We love seeing how you connect your background to what we do!
Keep It Clear and Concise: We appreciate a well-structured application. Keep your sentences clear and to the point. Avoid jargon unless it’s relevant, and make sure to proofread for any typos or errors. A polished application shows attention to detail!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at West Suffolk Council
✨Know Your Tech Basics
Brush up on your knowledge of desktop hardware and systems. Familiarise yourself with common components like CPUs, RAM, and hard drives. Being able to discuss these confidently will show that you're eager to learn and ready to dive into the role.
✨Show Off Your Communication Skills
Since you'll be assisting with Helpdesk tickets, it's crucial to demonstrate good communication skills. Practice explaining technical concepts in simple terms. This will help you stand out as someone who can effectively support users with varying levels of IT knowledge.
✨Prepare for Common Interview Questions
Think about questions related to teamwork and problem-solving, as you'll be collaborating with the wider IT team. Prepare examples from school projects or personal experiences where you've worked with others to overcome challenges.
✨Express Your Willingness to Learn
Since no prior experience is required, make sure to convey your enthusiasm for learning. Share specific areas of IT you're excited about and how you plan to develop your skills during the apprenticeship. This will show that you're a motivated candidate ready to grow.