PCN Administration & Patient Engagement Coordinator in Suffolk

We have an exciting opportunity to join the Woolpit Health Centre as a PCN administration and patient engagement coordinator, for 30 - 37.5 hours per week. This role has three key responsibilities:

• Providing administrative support to Blackbourne Primary Care Network.
• Leading and reporting on all aspects of patient engagement across multi-channel platforms.
• The logistical organisation and implementation of our adult vaccination and immunisation programmes and campaigns.

Duties will include:

• Handle enquiries from members of the public.
• Enter data from each practice into the ARRS portal and submit for reimbursement to meet the monthly deadline.
• Be the point of contact for practices for any ARRS queries.
• Provide the ICB with the job descriptions, contracts and qualification evidence for any new ARRS recruitment.
• Maintain an accurate register of ARRS staff in the Primary Care Workforce portal.
• Collate and submit the workforce planning data to meet the deadline of 31st October.
• Collate and submit the enhanced access delivery hours for all 4 practices to the ICB on a quarterly basis.
• Monitor IIF (Investment Impact Fund) performance through Ardens Manager, providing monthly updates to the practices.
• Work with the clinical director to plan and execute PCN meetings; distributing invitations, agendas and meeting minutes.
• Assist with vaccination and immunisation administration, sending invites.
• Coordinate planning and booking of vaccinations.
• Arrange meetings for the PPG, taking minutes.
• Producing monthly reports.
• Be responsible for patient newsletters.

We are looking for someone with excellent communication skills, strong interpersonal (people) skills and ideally have worked within the NHS or other medical environment. Other qualifications, skills and experience required include:

• GCSE Maths and English Grade A-C or equivalent.
• NVQ Level 3 in Health and Social Care preferred.
• Experience of direct patient or customer care.
• Computer literate, Word, Excel and presentation software.
• Evidence of the ability to support collation and analysis of data.

Based in the Suffolk village of Woolpit, the Health Centre aims to provide: "The type of care that we would expect for ourselves and our own families." We provide services to over 16,000 patients who live in a practice area of 75 square miles of rural West Suffolk, straddling the A14, between Thurston in the west, and Haughley in the east. We pride ourselves on the high standards of our care; we are holders of the Royal College of General Practitioners Practice Accreditation Award, a quality mark held by only 19 practices in the UK. Our 5 GP partners and 8 non-partner GPs lead a multidisciplinary team of nurses, healthcare assistants, pharmacists, pharmacy technicians and a social prescriber all of whom are based in our purpose-built premises. We are proud to be heavily invested in the development of future healthcare professionals and non-clinical staff. Several of our multidisciplinary team possess qualifications which allow us to train a number of different types of trainee healthcare professionals at various levels in their career. Woolpit Health Centre is the lead practice within Blackbourne PCN, alongside Botesdale Health Centre, Ixworth Surgery and Stanton Surgery. We serve a rural population of over 40,000 patients.

Benefits of working for Woolpit Health Centre:

• Attractive rates of pay with annual pay review (not agenda for change).
• Regular one-to-ones to aid good communication.
• Generous annual leave entitlement.
• Voluntary overtime when available.
• Plenty of training opportunities.
• Membership of the NHS contributory pension scheme including: The NHS Pension Scheme is a defined benefits scheme, life insurance, family benefits including an adult dependants pension and children’s pension, ill health benefits, 20% employer contribution.
• Free uniform.
• Option of NHS discount and Blue Light Card for retail/dining/holidays etc.

Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.