Clinical Coder & Receptionist in Rowhedge

About the Role

Here at Wivenhoe Medical Centre we are looking for a proactive receptionist and clinical coder. You will be the first point of contact for patients in a healthcare setting, responsible for delivering excellent customer service while managing administrative and clerical duties to support clinical staff. As a clinical coder, you will be responsible for translating medical diagnoses, procedures, and treatments into standardised codes used for healthcare records. You will have the support of a friendly professional team and be encouraged to learn and grow.

Key responsibilities

• Greet patients and visitors in a professional and friendly manner
• Schedule, confirm, and manage patient appointments
• Handle incoming phone calls, emails, and enquiries
• Register new patients and update patient records accurately
• Manage patient check-in and check-out procedures
• Maintain confidentiality of patient information (GDPR compliance)
• Process prescriptions, referrals, and correspondence
• Handle billing, payments, and insurance documentation (if applicable)
• Liaise with doctors, nurses, and other healthcare staff
• Maintain a clean and organised reception area
• Review patient medical records, discharge summaries, and clinical notes
• Assign accurate codes using classification systems
• Ensure coding complies with national standards and guidelines
• Work closely with clinicians to clarify medical information
• Maintain high levels of accuracy and attention to detail
• Stay updated with coding standards and healthcare regulations
• Assist with data analysis and healthcare planning

About the Candidate

• Strong communication and interpersonal skills
• Excellent organisational and multitasking abilities
• Good IT skills (e.g., EMIS or other medical software)
• Attention to detail and accuracy
• Ability to remain calm under pressure
• Strong analytical and attention-to-detail skills
• Knowledge of medical terminology, anatomy, and physiology
• Familiarity with coding systems (ICD-10, OPCS-4)
• Good IT and data entry skills
• Ability to interpret complex medical documentation
• Accredited Clinical Coding qualification (e.g., ACC) is desirable but not essential
• Knowledge of confidentiality and data protection
• Previous reception or customer service experience (preferred)
• Experience of working in an NHS GP surgery

Working environment

• May involve shift work, including evenings or weekends
• Office-based role
• Typically standard working hours
• Some flexibility is required as you will sometimes need to work additional or alternative hours to cover for colleagues.
• All applicants should ensure that they live within reasonable commuting distance.

About Us

Wivenhoe Medical Practice is a dedicated primary care provider committed to delivering high-quality, patient-centred healthcare to the local community. Our experienced team of doctors, nurses, and support staff work collaboratively to ensure every patient receives compassionate, personalised care in a welcoming and professional environment. We offer a comprehensive range of medical services, from routine health checks and chronic disease management to preventative care and health advice. Our focus is on promoting long-term wellbeing by supporting patients at every stage of life, with an emphasis on early diagnosis, effective treatment, and ongoing support. At Wivenhoe Medical Practice, we value trust, respect, and open communication. We strive to build strong, lasting relationships with our patients, ensuring they feel listened to, informed, and confident in their care. Our practice combines modern medical expertise with a friendly, community-focused approach, aiming to make healthcare accessible, efficient, and responsive to the needs of those we serve.

Mission statement: The practice endeavours to promote good health and provide high quality, evidence-based care in a non-discriminatory fashion to all members of the practice population.

Disclosure and Barring Service Check

Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.