At a Glance
- Tasks: Welcome patients, manage queries, and support the team in a busy health centre.
- Company: Join a supportive team at Riverside Health Centre, caring for 6,500 patients.
- Benefits: Gain valuable experience in a healthcare setting with flexible hours.
- Other info: Full training provided; ideal for those looking to grow in healthcare.
- Why this job: Make a difference in patient care while developing your communication skills.
- Qualifications: Strong communication skills and IT confidence are essential; customer service experience preferred.
The predicted salary is between 23000 - 26000 € per year.
About the Role
This is an exciting opportunity for an enthusiastic and proactive Receptionist/Administrator to join our team based at Riverside Health Centre in Manningtree. This is a bank role to help cover annual leave, sickness, and staff training within our reception and administration team. The role is fully onsite, and our opening hours are Monday to Friday, 08:00 to 18:30.
Responsibilities
- Greeting patients and visitors
- Care navigation and signposting patients to the appropriate service or clinician
- Answering queries from patients and external agencies
- Supporting patients with the online triage system
- Updating patient records accurately
- Processing electronic and paper correspondence
- Liaising with patients using a variety of communication methods
The successful candidate will be flexible with their availability to support service needs.
About the Candidate
To be considered for the position, you will require the following:
- Excellent communication skills
- Good IT knowledge and confidence using computer-based systems are essential.
- Ideally experience working within a busy reception or customer-facing environment
- A good standard of education, including Maths and English, along with experience working in a customer service role
- Previous reception experience is desirable, and experience within primary care would be beneficial, although this is not essential
- Experience using SystmOne would be advantageous; however, full training will be provided for the right candidate
- Excellent written and verbal communication skills, strong interpersonal skills, and a friendly, caring, and positive approach towards patients and colleagues
About Us
Riverside Health Centre cares for approximately 6,500 patients. Care is provided by three GP partners, one salaried GP, one nurse practitioner, one paramedic, two practice nurses, and two healthcare assistants. We are a close-knit and supportive team who work collaboratively to provide the best possible care to our diverse patient population. We also work closely with four local practices as part of the Stour Estuary Primary Care Network (PCN).
We reserve the right to close this advert early should a suitable candidate be identified before the closing date.
Disclosure and Barring Service Check
Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Receptionist/Administrator - Bank employer: West Suffolk Clinical Commissioning Group
Riverside Health Centre is an excellent employer, offering a supportive and collaborative work environment for our Receptionist/Administrator role. With a focus on employee growth and development, we provide comprehensive training and opportunities to enhance your skills while serving a diverse patient population in Manningtree. Our commitment to work-life balance and a friendly team culture makes us a rewarding place to build your career in healthcare.
Contact Detail:
West Suffolk Clinical Commissioning Group Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist/Administrator - Bank
✨Tip Number 1
Get to know the company! Research Riverside Health Centre and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Receptionist/Administrator, you'll be the first point of contact for patients. Role-play common scenarios with friends or family to boost your confidence and ensure you can handle queries smoothly.
✨Tip Number 3
Be flexible with your availability! Since this is a bank role, showing that you can adapt to different shifts and cover for colleagues will make you a more attractive candidate. Highlight your willingness to step in when needed.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're proactive and keen on joining our team at Riverside Health Centre.
We think you need these skills to ace Receptionist/Administrator - Bank
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Receptionist/Administrator role. Highlight your relevant experience, especially in customer service and any previous reception roles, to show us you’re the perfect fit!
Show Off Your Communication Skills:Since excellent communication is key for this position, use clear and concise language in your application. Let us see your friendly and positive approach right from the start!
Be Honest About Your Availability:This is a bank role, so flexibility is crucial. Be upfront about your availability in your application to help us understand how you can best support our team during busy times.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at West Suffolk Clinical Commissioning Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Receptionist/Administrator. Familiarise yourself with tasks like greeting patients, care navigation, and using the online triage system. This will help you demonstrate your enthusiasm and readiness to take on the role.
✨Show Off Your Communication Skills
Since excellent communication is key for this position, prepare examples of how you've effectively communicated in previous roles. Think about times when you’ve handled queries or liaised with different stakeholders. Practising these scenarios can help you articulate your experience confidently during the interview.
✨Brush Up on IT Skills
As good IT knowledge is essential, take some time to review any relevant software you might encounter, especially SystmOne if you have prior experience. If not, be ready to discuss your adaptability and willingness to learn new systems quickly. This shows you're proactive and tech-savvy!
✨Emphasise Your Team Spirit
Riverside Health Centre values a collaborative environment, so highlight your ability to work well within a team. Share examples of how you've supported colleagues or contributed to a positive workplace culture. This will show that you’re not just a great fit for the role, but also for their team.
