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- Tasks: Join our team to manage patient enquiries and support smooth surgery operations.
- Company: King Street Surgery, a caring and supportive healthcare practice.
- Benefits: Part-time hours with flexible shifts and a friendly work environment.
- Why this job: Make a difference in patients' lives while gaining valuable experience in healthcare.
- Qualifications: GCSEs in English and Maths, customer service experience, and strong IT skills.
- Other info: Opportunity for training and development in a dynamic healthcare setting.
About the Role
King Street Surgery is recruiting for a receptionist/administrator to join their busy team on a part-time basis, for 23 hours per week. The hours are to be worked in the following schedule:
- Monday 9:00 – 18:30 (break: 13:30 – 14:00)
- Wednesday 13:30 – 18:30
- Thursday 14:30 – 18:30
- Friday 13:30 – 18:30
Flexibility is required for holiday and sickness cover of colleagues.
The reception/admin staff form one team and provides cover across a range of administrative duties associated with the surgery. The post-holder will be part of this team, contributing to the smooth running of the practice by:
- ensuring that all enquiries from patients in person or by telephone are handled efficiently and courteously.
- filing, record-keeping and processing documents.
- liaising with doctors and other members of staff.
- preparing for each surgery, ensuring premises are tidy.
- receiving and making telephone calls, and taking accurate notes.
- booking and cancelling appointments, as necessary and deal efficiently with the computerised appointments system.
- answering general enquiries and explaining practice procedures e.g. on registration, changes of address, etc.
- issuing medication prepared by the dispenser, when the dispensary is closed, taking, and accounting for, any prescription charges due as appropriate.
- maintaining and operating computer and manual administrative systems.
- opening and closing surgery premises.
- informing patients of hospital test results, as directed by the doctor.
Please note that the advert may be closed early if sufficient applications are received.
About the Candidate
All applicants should have the following skills, experience or attributes:
- experience of working with the public in a frontline customer service role. Previous receptionist experience within a medical setting would be an advantage, though not essential as full training will be provided.
- IT skills are essential: computer literacy, MS Word, email and the ability to learn new systems.
- GCSE English and maths at grade A-C.
- caring and empathetic.
- team player.
- hard-working.
- ability to work under pressure whilst maintaining high standards.
About Us
King Street Surgery is a long established practice, offering a high-quality service to our patients, within a supportive and caring environment. As a training practice, across three sites, we are at the forefront of clinical practice and our practice ethos is one which supports training and development.
We have a list size of 21,150, with 7 GP partners, 12 salaried GPs, nursing team, paramedic, clinical pharmacists, management and reception/administration teams.
Disclosure and Barring Service Check
Disclosure and Barring Service Check
Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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Receptionist / Administrator employer: West Suffolk Clinical Commissioning Group
Contact Detail:
West Suffolk Clinical Commissioning Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist / Administrator
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on King Street Surgery. Familiarise yourself with their services and values. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and teamwork. Think of examples from your past experiences that highlight your skills, especially in a healthcare setting. We want you to shine!
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can boost your confidence and show that you take the opportunity seriously.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Receptionist / Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Receptionist/Administrator. Highlight your customer service experience and any relevant skills, like IT proficiency and teamwork. We want to see how you fit into our busy team!
Craft a Personal Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about working at King Street Surgery and how your skills align with our needs. Keep it friendly and professional – we love a personal touch!
Showcase Your Communication Skills: Since this role involves a lot of patient interaction, make sure to demonstrate your excellent communication skills in your application. Whether it's through your writing style or examples of past experiences, let us know you can handle enquiries efficiently and courteously.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it shows you're keen to join our team!
How to prepare for a job interview at West Suffolk Clinical Commissioning Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a receptionist/administrator at King Street Surgery. Familiarise yourself with their duties, such as handling patient enquiries and managing appointments. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since this role involves direct interaction with patients, be prepared to discuss your previous customer service experience. Think of specific examples where you handled difficult situations or provided exceptional service. This will show that you can maintain a courteous and efficient approach under pressure.
✨Highlight Your IT Proficiency
The job requires strong IT skills, so be ready to talk about your experience with computer systems and administrative tasks. If you've used similar software before, mention it! If not, express your willingness to learn quickly. This will reassure them that you can adapt to their systems with ease.
✨Demonstrate Team Spirit
As a team player, it's important to convey your ability to work collaboratively. Share examples of how you've contributed to a team in the past, especially in a busy environment. Emphasising your flexibility and willingness to cover for colleagues will show that you're committed to the team's success.