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For Companies At a Glance
- Tasks: Provide top-notch customer care at the front desk and handle patient enquiries.
- Company: Join a friendly, forward-thinking surgery dedicated to patient care.
- Benefits: Part-time hours with flexible shifts and a supportive team environment.
- Why this job: Be the first point of contact and make a real difference in patients' lives.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Opportunity for growth in a well-established practice with a caring team.
About the Role
Walton Medical Centre have an exciting opportunity for an enthusiastic and pro-active receptionist to join the team on a full or part-time basis. Hours and days can be discussed at interview.
Responsibilities will include (but not limited to):
- Booking appointments and greeting patients
- Answering queries from patients and outside agencies and/or signposting to appropriate members of staff
- Updating patient records
- Processing correspondence
- Liaising with patients using various different types of communication methods
About the Candidate
To be considered for this position, you will need the following;
- A good standard of education including Maths and English
- Experience of working and providing customer services
- Ideally you will have previous reception experience and it would be beneficial if you have worked within primary care
- Strong IT skills and be able to use computer based systems
- Excellent communication skills both written and orally
- Have good social skills
- Experience of SystmOne would be desirable, however full training will be given to a suitable candidate
- Friendly and positive approach towards patients and other visitors either in person or over the telephone
About Us
The Colte Partnership is very much ‘At The Heart of Primary Care’, being the largest GP Partnership in North East Essex; comprised of 8 local GP practices across Colchester and Tendring. We care for approx. 80,000 patients. Our head office is in Feering.
We pride ourselves on working to be at the forefront of Primary Care in our region and have many exciting ventures on the horizon.
Each of our branches has its own character, and family friendly ethos, which is why our patients love coming to us (and tell us so in our regular patient surveys). However, being a large partnership means we can offer so much more than a local branch can by itself – with specialist clinics, social prescribing and innovative support such as regular dementia cafes,armed forces support and even child first aid classes for parents.
We strive to look after our employees as well, with generous annual leave, flexible and family friendly working, and support during difficult times such as free counselling.
We also work as a collaborativePrimary Care Networks (PCN’s) which span across Colchester and Tendring.
Disclosure and Barring Service Check – basic
Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for a basic Disclosure to be made to the Disclosure and Barring Service to check for any current or unspent criminal convictions.
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Receptionist employer: West Suffolk Clinical Commissioning Group
Contact Detail:
West Suffolk Clinical Commissioning Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Get to know the practice! Before your interview, check out Baddow Village Surgery's website and social media. Understanding their values and services will help you connect with the team and show you're genuinely interested.
✨Tip Number 2
Practice your communication skills! As a receptionist, you'll be the first point of contact for patients. Role-play common scenarios with a friend to boost your confidence in handling enquiries and providing excellent customer care.
✨Tip Number 3
Be flexible and ready to adapt! Highlight your ability to work under pressure and cover shifts when needed. This shows you're a team player who can handle the dynamic environment of a medical practice.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join our friendly team at Baddow Village Surgery.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Show Your Customer Care Skills: When writing your application, make sure to highlight your experience in customer service. We want to see how you've handled enquiries and provided support in previous roles, especially in a healthcare setting.
Be Professional and Polite: Since you'll be the first point of contact for our patients, it's crucial to convey professionalism in your application. Use a friendly tone but keep it respectful and formal enough to reflect the serious nature of the role.
Tailor Your Application: Take the time to customise your application for this specific role. Mention how your skills align with the responsibilities listed in the job description, like handling phone calls and managing appointments.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, you can find more info about us there!
How to prepare for a job interview at West Suffolk Clinical Commissioning Group
✨Know the Practice Inside Out
Before your interview, take some time to research Baddow Village Surgery. Familiarise yourself with their values, services, and any recent news. This will not only show your genuine interest but also help you tailor your answers to align with their mission of providing high-quality primary care.
✨Showcase Your Customer Service Skills
As a receptionist, you'll be the first point of contact for patients. Prepare examples from your past experiences where you've demonstrated excellent customer service, especially in challenging situations. Highlight your ability to remain calm and empathetic, as this is crucial in a healthcare environment.
✨Practice Common Interview Questions
Anticipate questions related to teamwork, handling difficult patients, and your IT skills. Practising your responses can help you articulate your thoughts clearly during the interview. Consider role-playing with a friend to build confidence and receive feedback on your delivery.
✨Dress Professionally and Be Punctual
First impressions matter! Dress smartly and arrive a bit early to show that you respect their time. Being punctual demonstrates your reliability, which is essential for a role that requires flexibility and teamwork in a busy practice.
