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- Tasks: Join our team as a Patient Services Administrator, helping patients and managing appointments.
- Company: Flitwick Surgery serves 14,250 patients with a diverse clinical team in a supportive environment.
- Benefits: Enjoy NHS pension, generous annual leave, and staff parking.
- Why this job: Make a positive impact in your community while gaining valuable experience in healthcare.
- Qualifications: Excellent communication skills and IT proficiency; previous healthcare experience is a plus.
- Other info: Flexible hours available for occasional work to cover sickness and holidays.
The predicted salary is between 24000 - 36000 £ per year.
About the Role
Flitwick Surgery has a great opportunity for a patient services administrator to join our team on a part-time basis workingthree days a week, on two of these days, hours will be8.30am – 6pm and one day 8.30am – 6.30pm.
We would also welcome applications from candidates looking for occasional/bank work to cover sickness and holidays.
There is more to this role than answering the phone and making appointments. In this essential front-line role at the practice, our staff:
- Help patients to access the right services.
- Assist with keeping health records accurate and up-to-date.
- Ensure that appointment bookings are well-managed.
- Are involved in all the background administrative and secretarial work that supports the smooth running of a GP surgery.
Please see attached for further information.
About the Candidate
We are looking for staffto join our busy patient services team, to help make a positive impact on our local community.We would welcome applications from organised, adaptable, and friendly individuals, who are keen to help us provide high levels of customer service and have the following attributes:
- Excellent communication skills, with a clear and polite telephone manner.
- Ability to work in a polite, confidential and discreet manner, respecting patients at all times.
- Experience of working with the general public, being sensitive and empathic in distressing situations.
- Confidence to work as part of a team and ability to \”think on your feet\”.
- Strong IT and administration skills.
- Previous medical or healthcare receptionist or administrative experience is desirable.
- Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.
About Us
Flitwick is a busy surgery, run as a partnership and serving a practice population of 14,250 patients. The clinical team consists of GPs, minor illness nurses, pharmacists, a paramedic, practice nurses and HCAs. We are a training practice for GPs and also take part in medical research. We are part of Green Vale Health PCN.
Due to our location in Flitwick, a commuter town in rural Bedfordshire, the practice population is diverse, covering patients of all life stages. We have good links to the A6 and M1.
We offer our employees the following benefits:
- NHS pension scheme,a defined benefits scheme.
- Annual leave: minimum 210 hrs per annum, FTE, and bank holidays.
- Parking for staff.
If you would like to discuss the role, prior to making an application, please contact Hanna Osborne on 01525 715300.
Disclosure and Barring Service Check
Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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Patient Services Administrator employer: West Suffolk Clinical Commissioning Group
Contact Detail:
West Suffolk Clinical Commissioning Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Services Administrator
✨Tip Number 1
Familiarise yourself with the specific services offered by Flitwick Surgery. Understanding their patient care approach and the types of services they provide will help you demonstrate your knowledge during any discussions or interviews.
✨Tip Number 2
Highlight your customer service experience when networking or during informal chats with current staff. This role requires excellent communication skills, so showcasing your ability to handle sensitive situations can set you apart.
✨Tip Number 3
Be prepared to discuss how you manage your time and prioritise tasks, as this role involves keeping health records accurate and managing appointments efficiently. Think of examples from your past experiences that illustrate your organisational skills.
✨Tip Number 4
If possible, visit Flitwick Surgery or similar healthcare settings to observe the environment and operations. This will give you insights into the day-to-day responsibilities and help you articulate how you can contribute to the team.
We think you need these skills to ace Patient Services Administrator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Patient Services Administrator position. Tailor your application to highlight how your skills and experiences align with these needs.
Highlight Relevant Experience: Emphasise any previous experience in healthcare or administrative roles, particularly those involving customer service. Use specific examples to demonstrate your communication skills and ability to handle sensitive situations.
Showcase Your Skills: Make sure to mention your IT and administration skills, as well as your ability to work as part of a team. Provide examples of how you've successfully managed appointments or maintained records in past roles.
Personalise Your Application: Address your application to the hiring manager if possible, and express your enthusiasm for the role and the impact you hope to make in the community. A personal touch can make your application stand out.
How to prepare for a job interview at West Suffolk Clinical Commissioning Group
✨Showcase Your Communication Skills
As a Patient Services Administrator, excellent communication is key. During the interview, demonstrate your clear and polite telephone manner by engaging in friendly conversation and actively listening to the interviewer.
✨Highlight Your Organisational Skills
This role requires strong organisational abilities. Be prepared to discuss specific examples of how you've managed appointments or maintained accurate records in previous roles, showcasing your attention to detail.
✨Demonstrate Empathy and Sensitivity
Working with patients can sometimes be challenging. Share experiences where you've handled distressing situations with empathy and sensitivity, showing that you can remain calm and supportive under pressure.
✨Be Ready to Discuss Flexibility
Flexibility is important for this position. Be honest about your availability and willingness to cover additional hours when needed, and provide examples of how you've adapted to changing circumstances in past jobs.
