At a Glance
- Tasks: Help patients navigate their healthcare journey and provide essential support.
- Company: Join a compassionate and professional team at The Humbleyard Practice.
- Benefits: Full training provided, supportive environment, and opportunities for personal growth.
- Other info: Dynamic role with varied tasks and a chance to develop your career.
- Why this job: Make a real difference in people's lives while working in a friendly team.
- Qualifications: Great communication skills and a passion for helping others.
The predicted salary is between 24000 - 28000 £ per year.
Our patient care team is made up of 15 friendly and dedicated patient care advisors, working across Cringleford, Hethersett, and Mulbarton Surgeries. As a patient care advisor, you’ll be at the heart of the practice, helping patients navigate their healthcare journey with confidence and ease. You’ll be the first point of contact for patients, whether in person or over the phone, offering support, booking appointments, and signposting them to the right clinician or service at the right time. No two days are the same - you’ll be handling enquiries, updating records, and working closely with both clinical and administrative teams to keep everything running smoothly. This is a full-time position of 37.5 hours per week. The working pattern is 08:00–18:30 across Monday, Tuesday, Wednesday, and Friday.
If you’re looking for a rewarding role where you can make a real difference in people’s lives while being part of a supportive and friendly team, this could be the perfect fit for you!
We’re looking for a friendly, organised, and compassionate person to join our patient care team! If you love helping people, can stay calm under pressure, and have a knack for juggling multiple tasks at once, this could be the perfect role for you. You’ll need great communication skills, a team‑player attitude, and the ability to make patients feel welcome and supported. Confidence with IT systems (like Microsoft Office 365 and SystmOne) is a plus, but don’t worry—we’ll provide full training to get you up to speed! Whether you’ve worked in customer service, healthcare, reception, or just have a passion for helping others, we’d love to hear from you.
If you’re ready to be part of a fun, supportive, and dedicated team that makes a real difference every day, apply now!
At The Humbleyard Practice, we are a large, semi‑rural, dispensing healthcare provider offering exceptional care with compassion, professionalism, and integrity. Serving a fast‑growing patient population of over 22,500 across three sites, we are dedicated to meeting the diverse needs of our patients and their families. Our surgeries are located at:
- Cringleford Surgery, Cantley Lane, Cringleford, Norwich, NR4 6TA
- Hethersett Surgery, Great Melton Road, Hethersett, Norwich, NR9 3AB
- Mulbarton Surgery, The Common, Mulbarton, Norwich, NR14 8JG
As a research and GP training practice, we pride ourselves on continuous development and providing the best care possible to our patients. We are committed to fostering a culture of compassion, kindness, and professionalism within our team, and we actively support personal and professional growth.
Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Patient Care Advisor in Norwich employer: West Suffolk Clinical Commissioning Group
At The Humbleyard Practice, we pride ourselves on being an exceptional employer that values compassion, professionalism, and integrity. Our supportive work culture fosters personal and professional growth, allowing our patient care advisors to thrive while making a meaningful impact in the lives of over 22,500 patients across our semi-rural surgeries. With comprehensive training provided and a friendly team environment, this is a fantastic opportunity for those looking to contribute to healthcare in a rewarding role.
Contact Details:
West Suffolk Clinical Commissioning Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Patient Care Advisor in Norwich
✨Tap into Local Healthcare Networks
Getting involved with local healthcare communities is a game-changer for nursing roles. Join nursing associations or attend local events and workshops where you can meet fellow professionals and potential employers. It’s all about building those connections – your next full-time gig could be just a chat away!
✨Showcase Your Skills in Real-Life Settings
Consider volunteering at clinics or hospitals if you can squeeze in some time. Not only does this help you gain practical experience, but it also shows your commitment to patient care. Plus, it’s a fantastic way to network and potentially land a full-time role at a facility you enjoy!
✨Use LinkedIn like a Pro
Make your LinkedIn profile pop by highlighting your nursing skills prominently. Share articles, insights, or case studies that demonstrate your knowledge in patient care. Engaging with content in nursing forums can also put you on the radar of recruiters looking for full-time talent like you!
✨Direct Applications are Key!
When you spot a role that excites you, don't hold back – apply directly through our website! Tailor your application to show off how your specific experiences align with the needs at West Suffolk Clinical Commissioning Group for the Patient Care Advisor role. Companies appreciate candidates who take initiative and show genuine interest!
Some tips for your application 🫡
Show Off Your Qualifications:When applying for a full-time nursing role with West Suffolk Clinical Commissioning Group, it's crucial to highlight your nursing qualifications. Make sure to include any relevant certifications, such as your NMC registration and any specialisations. List them front and centre on your CV so we can see your expertise at a glance!
Craft a Compassionate Cover Letter:Your cover letter is the perfect place to express your passion for patient care. Talk about your experiences, how you handle challenging situations, and your approach to teamwork. This gives us insight not just into your skills but also into your caring nature, which is essential in nursing.
Emphasise Soft Skills:In nursing, technical skills are important, but we're also keen on soft skills. Make sure to highlight your communication abilities, empathy, and problem-solving skills. These attributes are often just as critical in delivering exceptional patient care and will help differentiate you from other candidates.
Tailor Your Experience to Patient Care:When detailing your experience, be specific about your direct patient care roles. Focus on the impact you’ve made on your patients’ lives—mention specific tasks, challenges you've overcame, or improvements you’ve contributed to. This helps us visualise you in action at West Suffolk Clinical Commissioning Group, and how you can make a difference!
How to prepare for a job interview at West Suffolk Clinical Commissioning Group
✨Brush Up on Clinical Scenarios
In nursing, you might face questions around patient scenarios, so sharpen your clinical judgment skills. Think through common cases—like managing a patient with specific needs or handling emergencies—and be ready to articulate your approach confidently.
✨Showcase Your Soft Skills
Beyond technical skills, nursing is all about communication and empathy. Prepare to share examples from your experiences that highlight your ability to connect with patients and work effectively in a team, as this is crucial for a full-time role at West Suffolk Clinical Commissioning Group.
✨Familiarise Yourself with Healthcare Regulations
Make sure you're up to speed with the latest healthcare regulations and policies relevant to your role. This knowledge not only shows your commitment to patient safety but also signals that you're proactive and engaged—qualities that full-time employers like West Suffolk Clinical Commissioning Group appreciate.
✨Ask AboutCareer Development Opportunities
Since this is a full-time position, show your ambition by asking how West Suffolk Clinical Commissioning Group supports growth and development. Inquire about ongoing training, mentorship programmes, or opportunities to specialise in particular areas, as this illustrates your long-term interest in nursing.
