At a Glance
- Tasks: Greet patients, manage appointments, and ensure smooth operations at our friendly practice.
- Company: Wickhambrook Surgery, a community-focused medical practice in beautiful Suffolk.
- Benefits: 20 days holiday, NHS pension, peer support, and free car parking.
- Other info: Flexible hours with a focus on work-life balance and professional development.
- Why this job: Join a supportive team and make a real difference in patient care.
- Qualifications: Excellent communication skills and ability to multitask under pressure.
The predicted salary is between 12 - 15 € per hour.
Wickhambrook Surgery are seeking an experienced, enthusiastic receptionist/administrator on a part-time basis for 24 hours per week. Actual days of work to be agreed, but will include working all day on Friday. The shift patterns will vary but will be in between the hours 7.45am and 6.30pm. The successful applicant will be a team focussed individual with a passion for patient care to join our friendly supportive team to help us to continue to deliver quality, patient centred medical care to our local community. This is an important and essential front-line role at the practice; our receptionists are the first contact our patients have with the practice.
Duties:
- Greet patients and visitors to the practice, respond and/or redirect accordingly.
- Book in, amend and cancel patient appointments in line with practice appointment procedures ensuring optimum efficiency of the appointment system.
- Ensure that patients without appointments but who need 'urgent consultations’ are booked into appropriate slots and referred to a GP where necessary.
- Receive and accurately record requests for home visits, assessing urgency in accordance with the practice’s protocols.
- Ensure computerised appointment system is up-to-date.
- Explain practice arrangements and formal requirements to new patients and temporary residents, ensure procedures are completed.
About the Candidate:
- Excellent communication skills
- Organised
- Remain calm under pressure
- Able to multi-task whilst dealing with frequent interruptions
About Us:
Our busy, yet community minded practice is situated within beautiful, rural Suffolk countryside, between Bury St. Edmunds, Haverhill and Newmarket, serving a patient population of approx. 5,200. Our clinical system is SystmOne, and we are proud of our consistently high achievement in the Quality and Outcomes Framework (QOF). We work collaboratively with West Suffolk Rural Primary Care Network (PCN). Supporting your work life balance and professional development is important to us, and we are happy to discuss any requirements with you.
We offer the following benefits:
- Supportive and friendly environment
- 20 days holiday (pro rata) + bank holidays pro rata
- NHS pension
- Peer support
- Free car parking
This position is advertised on behalf of West Suffolk Rural Primary Care Network.
Disclosure and Barring Service Check:
Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Receptionist/Administrator in Newmarket employer: West Suffolk Clinical Commissioning Group
Wickhambrook Surgery is an excellent employer, offering a supportive and friendly environment where team members are valued for their contributions to patient care. Located in the picturesque Suffolk countryside, we prioritise work-life balance and professional development, providing benefits such as NHS pension, peer support, and free car parking, making it an ideal place for those seeking meaningful and rewarding employment.
Contact Detail:
West Suffolk Clinical Commissioning Group Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist/Administrator in Newmarket
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on Wickhambrook Surgery. Familiarise yourself with their values and patient care approach. This will help us show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common receptionist scenarios, like handling difficult patients or managing appointment schedules. We can even role-play these situations with a friend to boost your confidence before the big day.
✨Tip Number 3
Dress the part! First impressions matter, especially in a front-line role. Make sure you look professional and approachable. A smart outfit can help us convey that you're ready to represent the practice well.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. It keeps you fresh in their minds and demonstrates your professionalism. Plus, don’t forget to apply through our website for a smoother process!
We think you need these skills to ace Receptionist/Administrator in Newmarket
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the receptionist/administrator role. Highlight your relevant experience and skills that match the job description, especially your communication skills and ability to stay organised under pressure.
Show Your Passion for Patient Care:In your application, let us know why you’re passionate about patient care. Share any experiences where you’ve gone above and beyond to help others, as this is a key part of our practice's ethos.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where necessary to make it easy for us to see your qualifications and experiences at a glance.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. This way, we can easily track your application and get back to you quicker!
How to prepare for a job interview at West Suffolk Clinical Commissioning Group
✨Know the Practice Inside Out
Before your interview, take some time to research Wickhambrook Surgery. Familiarise yourself with their values, services, and the community they serve. This will not only show your enthusiasm but also help you tailor your answers to align with their mission of delivering quality patient care.
✨Showcase Your Communication Skills
As a receptionist/administrator, excellent communication is key. Prepare examples from your past experiences where you've effectively communicated with patients or colleagues, especially in high-pressure situations. This will demonstrate your ability to remain calm and organised while multitasking.
✨Practice Common Interview Questions
Anticipate questions related to appointment management and handling urgent consultations. Think about how you would respond to scenarios like dealing with a difficult patient or managing a busy reception area. Practising these responses will help you feel more confident during the interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how they measure success in this role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
