At a Glance
- Tasks: Welcome patients, manage appointments, and handle queries with care and professionalism.
- Company: Join a friendly, well-organised medical practice in a beautiful seaside town.
- Benefits: Part-time hours, supportive team environment, and valuable experience in healthcare.
- Other info: Opportunity for growth in a dynamic healthcare setting.
- Why this job: Make a real difference in patients' lives while developing your customer service skills.
- Qualifications: Customer service experience, strong communication skills, and a caring attitude.
The predicted salary is between 20000 - 25000 £ per year.
Overview
Mayflower Medical Centre in Harwich has an opportunity for an enthusiastic and proactive receptionist to join our team on a part-time basis for 30 hours per week.
The receptionist plays a pivotal role in the experience of patients at our practice, helping them to access the right services and dealing with their queries face-to-face, online and by telephone.
Responsibilities
- Greeting and directing all patients.
- Making appointments.
- Answering queries and complaints from patients and outside agencies, signposting to the appropriate staff member as appropriate.
- Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.
- Advising patients of practice procedures.
- Registering new patients.
- Accurately maintaining patient database and records, photocopying, filing and scanning.
- About the Candidate
General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure.
The ideal candidate will be a highly motivated team player who has customer service/patient experience, offers excellent communication skills, and has the following attributes:
- Ability to work in a polite, confidential and discreet manner, respecting patients and colleagues at all times.
- Experience of working with the general public, being sensitive and empathic in distressing situations.
- Ability to work as part of a team.
- Strong IT and administration skills, with a high level of accuracy and attention to detail.
- Previous medical or healthcare receptionist experience is desirable.
Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.
About Us
We are a friendly, well-organised training practice looking after 17,600 patients in an impressive purpose-built GP surgery, located within a community hospital in the seaside town of Harwich in Essex.
Compliance
Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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Medical Receptionist/Care Navigator employer: West Suffolk Clinical Commissioning Group
West Suffolk Clinical Commissioning Group is an excellent employer, offering a supportive and friendly work environment at Blyth's Meadow Surgery in Braintree. Employees benefit from flexible working hours, opportunities for professional growth, and the chance to make a meaningful impact in the healthcare sector while being part of a dedicated team that values communication and collaboration.
Contact Details:
West Suffolk Clinical Commissioning Group Recruitment Team
