At a Glance
- Tasks: Manage patient requests, book appointments, and support the reception team.
- Company: Highlands Surgery, a forward-thinking practice rated Outstanding by the CQC.
- Benefits: Friendly team, opportunities for learning, and a chance to make a real difference.
- Other info: No healthcare experience needed; full training provided.
- Why this job: Join a supportive environment and help patients access vital care through digital platforms.
- Qualifications: Strong IT skills, calm under pressure, and a commitment to helping others.
The predicted salary is between 23400 - 28600 £ per year.
About the Role
Highlands Surgery is recruiting a friendly, motivated and proactive administrator to join our practice for 25 hours per week.
The hours are to be split into 5 hours per day (Monday–Friday), with shifts 08:00–13:00 or 13:30–18:30.
The primary responsibility of this role is managing patient medical and administrative requests via Anima.
You will triage, assign, resolve, contact patients, book appointments and complete associated admin, ensuring patients receive timely and safe care.
Strong IT skills and a willingness to learn are essential; full training will be provided.
Your main focus will be Anima, reviewing incoming requests, applying triage pathways, allocating work to clinicians, completing tasks, and communicating with patients.
You will also support the reception team with general duties when required.
No two days are the same, and you'll be part of a supportive team that makes a real difference in the local community.
Main Duties of the Role
- Anima request management - Review, triage, assign and resolve patient medical and administrative requests.
- Patient communication - contact patients to gather information, provide updates, book appointments and issue instructions.
- Appointment booking - book patients appropriately in line with clinical triage and practice protocols.
- Task completion - action clinical tasks, follow up on clinician instructions, and ensure timely closure.
- Digital systems use - confidently use Anima, Systm One, MS Teams, NHS mail and other practice systems.
- Reception support - assist with front desk duties when required, ensuring smooth workflows.
- General surgery admin - scanning, coding, processing letters/forms/specimens, and maintaining accurate patient records.
- Patient signposting - direct patients to the correct clinician, service or pathway.
- About the Candidate
General practice is fast paced and rewarding.
We're looking for someone who is calm, approachable, and able to work efficiently under pressure, with a genuine commitment to helping others.
Highlands Surgery is looking for someone who enjoys working with digital systems, can think critically, and is confident communicating with patients.
This is a varied and rewarding role where you will play a vital part in helping patients access the care they need through our digital platforms.
You do not need previous healthcare experience.
If you are quick to learn, confident with IT, and enjoy working with people, we would love to hear from you.
Some flexibility is required to support colleagues or service needs, and applicants should live within reasonable commuting distance.
You will
- Communicate professionally with patients and staff across all channels.
- Handle sensitive situations with empathy, discretion and confidentiality.
- Work confidently with the public, including in occasionally challenging situations.
- Demonstrate strong organisation and attention to detail.
- Use IT systems effectively and be willing to learn new platforms.
- Support colleagues and contribute to a positive team environment.
We would prefer someone with Systm One experience, but we are very happy to train the right candidate.
About Us
Highlands Surgery is a well-established, forward-thinking practice committed to delivering high-quality patient care within a supportive and collaborative environment.
We are proud to be rated Outstanding by the CQC.
Our team includes 3 GP partners, 3 salaried GPs, 3 nurses, an in-house pharmacist, 2 HCAs and a large administrative team.
We are also a GP training practice with up to 4 GP registrars at any time, creating a positive learning environment.
We work closely with our Primary Care Network (PCN), supporting patients through a wider multidisciplinary team.
Why Join Us?
- Supportive and friendly team
- Opportunities to learn and develop
- A varied role within a busy practice
- A chance to make a real difference to patient care
- Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and may require a Disclosure and Barring Service check.
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Administrator in Leigh employer: West Suffolk Clinical Commissioning Group
West Suffolk Clinical Commissioning Group is an excellent employer, offering a supportive and friendly work environment at Blyth's Meadow Surgery in Braintree. Employees benefit from flexible working hours, opportunities for professional growth, and the chance to make a meaningful impact in the healthcare sector while being part of a dedicated team that values communication and collaboration.
Contact Details:
West Suffolk Clinical Commissioning Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Administrator in Leigh
✨Dive into Professional Networks
Check out local professional associations in health sciences. They often host networking events where you can meet people already working in the field and may even hear about part-time opportunities before they’re advertised!
✨Tap into Your University’s Career Services
If you’re still studying or recently graduated, don’t forget to make the most of your university’s career services. They frequently post part-time openings and may even know of some tailored for health sciences students.
✨Volunteer for Extra Experience
Consider volunteering at healthcare facilities or community health organisations. It’s a great way to gain relevant experience, build your network, and may lead directly to part-time job offers. Plus, it looks fantastic on your CV!
✨Search for Local Job Boards
Keep an eye on local job boards and websites specific to healthcare administration in your area. Sites filled with local job openings can offer part-time positions that might fly under the radar but could be perfect for you to jump into!
We think you need these skills to ace Administrator in Leigh
Some tips for your application 🫡
Tailor Your CV to the Health Sciences Field:When you're applying for a part-time role in health sciences administration at West Suffolk Clinical Commissioning Group, make sure your CV highlights relevant experience in the healthcare sector. Include any internships or volunteer work in health settings, and showcase skills like organisation, communication, and familiarity with healthcare regulations. This will help us see how you fit into the team right from the get-go!
Highlight Your Administrative Skills:In the health sciences arena, administrative skills are crucial. Make sure to showcase experiences where you managed schedules, maintained records, or supported healthcare professionals in their tasks. Be specific about the tools and tools or software you’ve used, as this can set you apart from other candidates.
Emphasise Your Learning Mindset:For a part-time role like this, we’re looking for someone eager to learn and grow. Your cover letter is the perfect place to express your motivation for getting into health sciences administration. Share your career goals and what excites you about this field—passion often makes a lasting impression!
Apply Through Our Website!:Don't forget to complete your application through our website. It’s the easiest way for us to track your application and ensures you get all the relevant updates. Plus, we’ve streamlined the process to make it as smooth as possible—you've got this!
How to prepare for a job interview at West Suffolk Clinical Commissioning Group
✨Show Off Your Organisation Skills
In health sciences administration, being organised is key! Be ready to discuss how you manage multiple tasks and prioritise your work. Maybe share a story from your past where you successfully managed a heavy workload or improved a process – it’ll show how you can handle the part-time role effectively at West Suffolk Clinical Commissioning Group.
✨Brush Up on Relevant Software
You’ll likely be using specific health administration software, so get familiar with tools like Electronic Health Records (EHR) systems or practice management software. If you’ve had experience with any of these, be sure to highlight that during your interview, it’ll set you apart from other candidates.
✨Display Your Flexibility and Availability
Since this is a part-time role, be prepared to discuss your availability and how you plan to manage your time effectively. It’s crucial for employers to see that you're flexible and can fit into their schedule – be proactive in demonstrating your readiness to adapt to their needs at West Suffolk Clinical Commissioning Group.
✨Highlight Your Passion for Healthcare
Express your genuine interest in health sciences and how you want to contribute to the wellbeing of the community. Sharing a personal story or motivation that led you to apply for this specific role at West Suffolk Clinical Commissioning Group can really resonate with interviewers and show your commitment to the field.
