At a Glance
- Tasks: Welcome patients, manage appointments, and handle queries in a busy medical practice.
- Company: Ivry Street Medical Practice, a friendly and supportive healthcare team.
- Benefits: Competitive salary, NHS pension, personal development support, and employee assistance programme.
- Other info: Flexible hours and genuine responsibility from day one in a rewarding environment.
- Why this job: Join a caring team making a real difference in patient care every day.
- Qualifications: Customer service experience, strong communication skills, and IT proficiency.
The predicted salary is between 28800 - 43200 £ per year.
Ivry Street Medical Practice in Ipswich has a fantastic opportunity for a receptionist to join our well established team on a full-time basis, Monday to Friday, 10am to 6pm.
The main responsibilities of the role include:
- Greeting and directing all patients.
- Making appointments.
- Answering queries and complaints from patients and outside agencies, signposting to the appropriate staff member as appropriate.
- Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.
- Advising patients of practice procedures.
- Registering new patients.
- Accurately maintaining patient database and records, photocopying, filing and scanning.
General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure. The ideal candidate will be a highly motivated team player who has customer service/patient experience, offers excellent communication skills, and has the following attributes:
- Ability to work in a polite, confidential and discreet manner, respecting patients and colleagues at all times.
- Experience of working with the general public, being sensitive and empathic in distressing situations.
- Ability to work as part of a team.
- Strong IT and administration skills, with a high level of accuracy and attention to detail.
- Previous medical or healthcare receptionist experience is desirable.
Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues. All applicants should ensure that they live within reasonable commuting distance.
We are a four partner practice with over 13,500 patients. Alongside our partners we also have a further 4 salaried GPs, advanced nurse practitioner, paramedic, 6 practice nurses and 3 HCAs. We also have regular mental health team support, with a presence on site almost daily and medicine management team. Patient-centred care is at the heart of our organisation, with one of our key objectives being to provide a high-quality service to our patients. We have a high QOF achievement. Currently rated 'Good' by the CQC. We use SystmOne for our clinical system, and also utilise various digital platforms such as Accurx to support our processes. We are a popular and friendly practice with a supportive environment.
As an employee, you will receive the following:
- Genuine responsibility from day one
- Work with a strong social purpose
- A permanent employment contract
- A competitive salary
- Membership of the NHS pension
- Support to guide your personal and professional development
- Employee Assistance Programme (EAP)
Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Receptionist in Ipswich employer: West Suffolk Clinical Commissioning Group
West Suffolk Clinical Commissioning Group is an excellent employer, offering a supportive and friendly work environment at Blyth's Meadow Surgery in Braintree. Employees benefit from flexible working hours, opportunities for professional growth, and the chance to make a meaningful impact in the healthcare sector while being part of a dedicated team that values communication and collaboration.
Contact Details:
West Suffolk Clinical Commissioning Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Ipswich
✨Tip Number 1
Get to know the practice! Research Ivry Street Medical Practice and understand their values and patient care approach. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common receptionist interview questions, especially those related to customer service and handling difficult situations. Role-playing with a friend can help you feel more confident and articulate your responses better.
✨Tip Number 3
Network like a pro! Connect with current or former employees of the practice on LinkedIn. They might share insights about the work culture or even refer you internally, which can give you a leg up in the hiring process.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Receptionist in Ipswich
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Craft a Personal Cover Letter:Your cover letter is your chance to shine! Share why you're passionate about working in a medical practice and how your background makes you a great fit for us. Keep it friendly and professional!
Showcase Your Communication Skills:Since you'll be interacting with patients and colleagues, it's important to demonstrate your excellent communication skills in your application. Use clear and concise language to show us you mean business!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at West Suffolk Clinical Commissioning Group
✨Know the Practice Inside Out
Before your interview, take some time to research Ivry Street Medical Practice. Familiarise yourself with their values, services, and any recent news. This will not only show your genuine interest but also help you tailor your answers to align with their patient-centred approach.
✨Showcase Your Customer Service Skills
As a receptionist, you'll be the first point of contact for patients. Prepare examples from your past experiences where you've successfully handled queries or complaints. Highlight your ability to remain calm and empathetic in challenging situations, as this is crucial in a medical environment.
✨Demonstrate Your IT Proficiency
Since the practice uses SystmOne and other digital platforms, be ready to discuss your IT skills. If you have experience with similar systems, mention it! If not, express your willingness to learn quickly and adapt to new technologies.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, or how they handle patient feedback. This shows that you're not just interested in the role, but also in how you can contribute to the practice's success.
