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For Companies At a Glance
- Tasks: Support healthcare teams and coordinate patient care for a positive impact.
- Company: Join a dynamic Integrated Neighbourhood Team focused on innovative, patient-centred care.
- Benefits: Part-time hours, collaborative environment, and the chance to make a real difference.
- Other info: Opportunity to grow in a supportive, multidisciplinary team.
- Why this job: Be part of a team that transforms healthcare for housebound patients.
- Qualifications: Experience in healthcare administration and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
About the Role
SS9 South PCN has an opportunity for a care co-ordinator/healthcare assistant to join our team on a part-time basis of 30 hours a week. The role is based across Pall Mall and Highlands Surgery, Leigh on Sea. The post-holder will provide extra time, capacity, and expertise to our practice teams, helping us improve the care we provide to our patients.
The main duties of the role include:
- Support SS9-South PCN in the delivery of high-quality primary health care projects and systems.
- Support the management teams and Clinical Director to ensure the smooth running of the PCN operations.
- Co-ordinate attendance for the SS9-South PCN in meetings with external stakeholders, ensuring appropriate personnel attend in relation to PCN services.
- Co-ordinate the delivery of seasonal covid vaccination programmes including ordering, arranging mutual aid, and reporting to the ICB.
- Oversee the delivery of the Enhanced Access programme, to include setting rota’s, sourcing and agreeing staff allocations.
- Overseeing the usage of appointments and undertaking any required reporting to the ICB.
- Support rota and allocations for the ECP teams and provide daily support for allocation of visits and route planning.
- Liaise with practices own administrators regarding PCN staff availability, ensuring PCN staff rotas are aligned and available within the practices.
- Support SS9 South PCN and associated teams with delivery of services to housebound patients, which may include driving and chaperoning where appropriate.
- Provision of HCA support to housebound patients including phlebotomy, blood pressures, diabetic foot checks and other relevant services as required, within own range of competencies.
About the Candidate
If you are a skilled care co-ordinator, with excellent person-centred planning experience and strong local knowledge for accessing key support, then we would love to hear from you. The ideal applicant will have the following skills, experience and qualifications:
- Proven experience as a GP surgery or healthcare administrator.
- Excellent knowledge of SystmOne software.
- Strong analytical and reporting skills with meticulous attention to detail.
- Ability to effectively manage competing priorities and deadlines.
- Proficient in MS Office Suite (Word, Excel, Outlook, PowerPoint).
- Background in healthcare administration preferred.
- Excellent written and verbal communication abilities.
- Passionate about improving healthcare through technology.
- Ability to work as part of a team.
About Us
The Integrated Neighbourhood Team (INT) operates across both SS9 North and SS9 South Primary Care Networks (PCNs), providing essential support to patients who are housebound or transitioning from hospital care back into the community. The team’s primary aim is to deliver person-centred care in a timely and coordinated manner, helping individuals remain safely at home, optimise their independence, and reduce the likelihood of unnecessary hospital readmissions. The INT is a multidisciplinary team made up of professionals from Primary Care, Secondary Care, Tertiary Care, Social Care, and the Voluntary Sector. This includes GPs, nurses, emergency care practitioners, social prescribers, and allied health professionals. By working collaboratively, the team delivers integrated care, welfare checks, and personalised support tailored to each patient’s unique needs. Joining the INT means becoming part of a wider community committed to innovation, teamwork, and delivering high-quality, patient-centred care.
Disclosure and Barring Service Check
Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
HCA/Care Co-ordinator employer: West Suffolk Clinical Commissioning Group
Contact Detail:
West Suffolk Clinical Commissioning Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HCA/Care Co-ordinator
✨Tip Number 1
Get to know the team! Before your interview, do a bit of research on SS9 South PCN and its values. This will help you connect with the interviewers and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or family member. Focus on how your skills in healthcare administration and person-centred planning can directly benefit the team and patients.
✨Tip Number 3
Show off your tech skills! Since knowledge of SystmOne and MS Office is key, be ready to discuss your experience with these tools. Maybe even share a quick example of how you've used them to improve efficiency in past roles.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace HCA/Care Co-ordinator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the HCA/Care Co-ordinator role. Highlight your relevant experience in healthcare administration and any specific skills that match the job description, like your knowledge of SystmOne or your ability to manage competing priorities.
Showcase Your Communication Skills: Since excellent written and verbal communication is key for this role, use your application to demonstrate these skills. Keep your language clear and concise, and make sure to proofread for any typos or errors before hitting send!
Highlight Your Team Spirit: We love team players! In your application, mention any experiences where you’ve successfully collaborated with others, especially in a healthcare setting. This will show us that you’re ready to jump into our multidisciplinary team and contribute to patient-centred care.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our community at StudySmarter!
How to prepare for a job interview at West Suffolk Clinical Commissioning Group
✨Know Your Stuff
Make sure you brush up on your knowledge of SystmOne software and any relevant healthcare administration practices. Being able to discuss your experience with these tools will show that you're ready to hit the ground running.
✨Showcase Your Team Spirit
This role is all about collaboration, so be prepared to share examples of how you've worked effectively in a team. Highlight your ability to manage competing priorities while supporting your colleagues and ensuring smooth operations.
✨Be Patient-Centric
Since the focus is on delivering person-centred care, think of specific instances where you've improved patient experiences or outcomes. This will demonstrate your passion for healthcare and your commitment to making a difference.
✨Prepare for Practical Scenarios
Expect questions that may involve real-life scenarios related to coordinating care or managing appointments. Practise how you would handle these situations, as it will showcase your analytical skills and attention to detail.