At a Glance
- Tasks: Lead and manage operations at a progressive GP practice, ensuring high-quality patient care.
- Company: Join a forward-thinking GP practice in Hemel Hempstead with a focus on innovation.
- Benefits: Enjoy 6 weeks annual leave, NHS pension, free parking, and a supportive team environment.
- Other info: Opportunity for career growth in a dynamic and patient-focused setting.
- Why this job: Make a real difference in healthcare while embracing technology and modern practices.
- Qualifications: Experience in primary care management and strong leadership skills required.
The predicted salary is between 37800 - 46200 £ per year.
Lincoln House Surgery are looking to welcome a Practice Manager to their large, progressive and digitally advanced GP practice in Hemel Hempstead. You will be working across our two sites, Apsley and Highfield. The position is offered on a full-time basis, working Monday to Friday, 9:00am-5:00pm.
As Practice Manager, you will provide strategic and operational leadership across both practice sites, working closely with the GP Partners to deliver the practice's vision, objectives and business plans. You will have overall responsibility for ensuring the practice operates safely, efficiently and sustainably, while maintaining a strong focus on patient experience, staff experience, quality and regulatory compliance. This is a hands-on senior management role requiring an individual who can confidently move between strategic planning and day-to-day operational management.
Key responsibilities will include:
- Leadership and strategic development
- Operation management
- Ensure services are delivered efficiently, effectively and to a high standard
- Develop, implement and maintain robust policies, procedures and business continuity arrangements
- Oversee the day-to-day operation of both practice sites
- Provide visible, confident and effective leadership across the practice
- Lead the overall management and ongoing development of the organisation
- Work closely with the GP Partners to deliver strategic objectives and business plans
- Identify opportunities for service development, innovation, growth and continuous improvement
- Financial and business management
- Maximise income from NHS contracts, QOF, Enhanced Services and other appropriate funding streams
- Monitor expenditure and identify opportunities to improve efficiency and value
- Governance, quality and compliance duties
- Ensure the practice meets CQC requirements and all relevant regulatory standards
About the Candidate
We are looking for an experienced primary care leader who can demonstrate a strong track record of managing complex GP practice operations. To be considered for this position, you will require the following:
Essential:
- Significant experience as a Practice Manager, Operations Manager or senior leader within primary care
- Proven experience managing large teams and complex healthcare operations
- A strong understanding of NHS Primary Care contracts, QOF and Enhanced Services
- Strong financial, business and budget management skills
- Experience of CQC inspections and regulatory compliance
- Excellent communication, leadership and people-management skills
- Experience managing services across multiple sites
- Strong digital skills and a genuine interest in technology and innovation
Desirable:
- A recognised management qualification such as ILM, CMI, Diploma or Degree level.
- Experience working within a large GP practice, particularly one serving 15,000+ patients.
- Experience working within a Primary Care Network.
- Experience delivering digital transformation projects.
- Knowledge and experience of EMIS Web, Accurx, eConsult, Anima, Microsoft 365, Heidi AI
You must be willing and able to work across both sites, which serve patients from Hemel Hempstead and the surrounding communities.
About Us
We are a progressive, patient-focused GP practice serving approximately 24,500 patients across two sites in Hemel Hempstead. We are committed to delivering high-quality primary care while embracing innovation, digital transformation and modern ways of working. Technology plays an important part in how we deliver services, improve patient access, streamline processes and support our teams.
Benefits include:
- 6 weeks annual leave plus Bank Holidays (pro rata)
- NHS Pension
- Free onsite parking
- Company events
- Employee Assistance Programme
- Supportive team environment
Disclosure and Barring Service Check
Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
GP Practice Manager employer: West Suffolk Clinical Commissioning Group
Blandford Medical Centre in Braintree is an exceptional employer, offering a supportive and collaborative work environment where GPs can thrive. With a strong focus on training and professional development, employees benefit from working alongside experienced partners and trainers, ensuring ample opportunities for growth and learning. The practice's commitment to patient care and community health makes it a rewarding place to contribute meaningfully to the lives of patients.
Contact Details:
West Suffolk Clinical Commissioning Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land GP Practice Manager
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We think you need these skills to ace GP Practice Manager
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at West Suffolk Clinical Commissioning Group.
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Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at West Suffolk Clinical Commissioning Group. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at West Suffolk Clinical Commissioning Group
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
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Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
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