At a Glance
- Tasks: Support a busy healthcare team with administrative duties and patient referrals.
- Company: Join Ongar Health Centre, a dynamic training practice with a supportive environment.
- Benefits: Part-time hours, flexible schedule, and the chance to make a difference in patient care.
- Other info: Opportunity for growth in a respected healthcare setting.
- Why this job: Be part of a vital team that helps patients navigate their healthcare journey.
- Qualifications: Strong communication skills and ability to work well under pressure.
The predicted salary is between 30000 - 40000 £ per year.
Ongar Health Centre is excited to welcome a Medical Secretary to the team on a part‑time basis for 25 hours per week working Monday, Wednesday, Thursday, Friday 10:00 am – 4:30 pm with a 15 minute break each day.
Responsibilities
- Working methodically and accurately with the ability to self‑motivate, organise and prioritise own workload.
- Liaising with external agencies such as hospitals and community services, ensuring referrals are processed efficiently.
- Liaising with patients about their referral.
- Maintaining an accurate referrals database.
- Actioning all incoming email relating to referrals.
- Inputting data into the patient’s healthcare records as necessary.
- Processing referrals using the electronic referral system (ERS).
- Answering incoming phone calls, transferring calls or dealing with the caller’s request appropriately.
- Managing all administrative queries as necessary, sending expedite letters to hospitals.
- Supporting all clinical staff with general administrative tasks as requested.
- Generating referrals on behalf of a clinician and sending patient relevant paperwork with their appointment or UBRN number to be able to book their own appointment.
- Sending off Dexa referrals on behalf of a clinician.
- Dealing with ASD/ADHD paperwork, ensuring forms are completed for a GP to then be able to check and sign off.
- Monitoring worklists and sending responses to clinicians and hospitals.
- Franking of outgoing post.
About the Candidate
The successful candidate must be able to undertake a range of administrative duties to support the multidisciplinary team, be able to work as part of a team, have the ability to organise and prioritise their own workload on a day to day basis. Experience of a clinical system is preferred but not essential.
Key Skills
- Excellent communication and interpersonal skills.
- Ability to work under pressure in a fast‑paced environment.
- A clear and polite telephone manner.
- Respectful of patient confidentiality.
- Ability to work well as part of a team and autonomously.
- Understanding of SystmOne preferred but not essential.
- Previous experience of referrals and electronic referral service is preferred but not essential.
About Us
We are a large, busy training practice, serving a patient population of 12,700 and operating from purpose built premises. We use SystmOne clinical system and are rated Good with CQC.
Contact
For any enquiries, please email to Joe Barford; Operations Manager - joe.barford@nhs.net
Disclosure and Barring Service Check
Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Medical Secretary in Chipping Ongar employer: West Suffolk Clinical Commissioning Group
Ongar Health Centre is an excellent employer, offering a supportive work environment where teamwork and patient care are at the forefront. With a commitment to employee growth, we provide opportunities for professional development within our busy training practice, ensuring that our staff can thrive while serving a diverse patient population. Our flexible part-time hours and focus on work-life balance make this an ideal place for those seeking meaningful and rewarding employment in the healthcare sector.
Contact Details:
West Suffolk Clinical Commissioning Group Recruitment Team
