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- Tasks: Be the friendly face of our surgery, helping patients navigate their healthcare journey.
- Company: Join Tile House Surgery, a supportive and caring medical practice.
- Benefits: Enjoy flexible hours, 25 days holiday, NHS pension, and free parking.
- Why this job: Make a real difference in patients' lives while gaining valuable experience.
- Qualifications: Customer service skills and a caring attitude are essential; healthcare experience is a plus.
- Other info: Full training provided, with opportunities for peer support and career growth.
The predicted salary is between 13 - 16 £ per hour.
Tile House Surgery is seeking an enthusiastic, proactive medical receptionist/care navigator to join our friendly and supportive team. This role is offered on a part-time basis of 24 hours per week, Monday to Friday. This will take the form of 4 x 6-hour shifts (a mix of 7:30am–1:30pm and 1:00pm–7:00pm). This is a vital front-line role, central to ensuring our patients receive a positive experience and are supported to access the right services at the right time.
As a medical receptionist/care navigator, you will be the first point of contact for patients, dealing with queries face-to-face, online and by telephone. The role is varied and goes beyond answering phones and booking appointments, playing an important part in supporting clinical staff and keeping practice systems running smoothly.
Key responsibilities:- Greeting and directing patients in a professional and friendly manner
- Booking, cancelling and rearranging patient appointments
- Navigating patients to the most appropriate clinician
- Answering telephone calls promptly and efficiently
- Managing incoming emails in line with practice procedure
- Registering new patients
- Handing out letters, completed forms and specimen bottles
- Dealing with requests for information, problems and complaints appropriately
- Advising patients on practice procedures and services
- Assisting GPs and the wider clinical team with requests
- Referring patients to local domiciliary and support services
- Helping to ensure patient records are accurate and up to date
General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure. The ideal candidate will be a highly motivated team player who has customer service/patient experience, offers excellent communication skills, and has the following attributes:
- Ability to work in a polite, confidential and discreet manner, respecting patients and colleagues at all times.
- Experience of working with the general public, being sensitive and empathic in distressing situations.
- Ability to work as part of a team.
- Strong IT and administration skills, with a high level of accuracy and attention to detail.
- Previous medical or healthcare receptionist experience is desirable but not essential.
Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues. Full training will be provided on our clinical database.
Tile House Surgery is a large training practice, serving a patient population of 13,500. We pride ourselves on the level of care we provide to our patients and staff. We operate the SystmOne clinical system and have a history of high QOF achievement and a CQC rating of Good across all domains.
Benefits:- Supportive and friendly environment
- Flexible working hours within the constraints of surgery opening hours and cover required
- Peer support
- 25 days' holiday (pro rata) + bank holidays
- NHS pension
- Free on-site parking
Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Medical Receptionist/Care Navigator in Brentwood employer: West Suffolk Clinical Commissioning Group
Contact Detail:
West Suffolk Clinical Commissioning Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Medical Receptionist/Care Navigator in Brentwood
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on Tile House Surgery. Familiarise yourself with their services and values. This will help you show genuine interest and tailor your responses to fit their ethos.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how you can demonstrate your customer service skills and ability to handle pressure, as these are key for a medical receptionist.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can set the right tone and show that you take the opportunity seriously.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Medical Receptionist/Care Navigator in Brentwood
Some tips for your application 🫡
Show Your Enthusiasm: Let your passion for patient care shine through in your application. We want to see that you're genuinely excited about the role and ready to be a friendly face for our patients.
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service or healthcare. We love seeing how your skills match what we're looking for, so don’t hold back!
Be Clear and Concise: When writing your cover letter, keep it straightforward. We appreciate clarity, so get to the point while still showing off your personality and why you’d be a great fit for our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity at Tile House Surgery!
How to prepare for a job interview at West Suffolk Clinical Commissioning Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a medical receptionist/care navigator. Familiarise yourself with tasks like booking appointments, managing patient queries, and supporting clinical staff. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since this role is all about patient interaction, be ready to share examples of your customer service experience. Think of situations where you handled difficult queries or provided exceptional support. This will highlight your ability to remain calm and caring under pressure.
✨Prepare for Scenario Questions
Expect questions that put you in real-life scenarios, such as dealing with an upset patient or managing multiple calls at once. Practise your responses to these types of questions, focusing on how you would navigate the situation while maintaining professionalism and empathy.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask the interviewer. Inquire about the team dynamics, training opportunities, or how they measure success in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.