At a Glance
- Tasks: Join our team to manage patient records and provide top-notch administrative support.
- Company: Queens Park Group Surgery, a friendly practice with a focus on patient care.
- Benefits: Flexible hours, competitive salary, and opportunities for professional development.
- Other info: Join a dynamic team dedicated to high-quality healthcare and patient satisfaction.
- Why this job: Make a real difference in patient care while developing your skills in a supportive environment.
- Qualifications: Strong organisational skills, attention to detail, and excellent communication abilities.
The predicted salary is between 30000 - 40000 € per year.
Queens Park Group Surgery is looking to welcome an administrator/secretary to their team. This position can be offered on a full or part-time basis and hours/days will be discussed at interview.
Reporting to the practice manager, duties will include:
- Accurately input data into the clinical computer system, including A&E notes, smear results, and other patient records.
- Use Microsoft Office applications (Word, Excel) and in-house clinical systems efficiently.
- Type correspondence such as letters, reports, and referral documents.
- Enter and manage out-of-hours service data.
- Maintain and support computer systems, including troubleshooting issues, managing iOS, registrations, path links, and data backups.
- Respond to patient queries both in person and via telephone in a professional manner.
- Handle GP enquiries, referrals, and medico-legal reports.
- Liaise with hospitals (both private and NHS) regarding appointments and related queries.
- Input and manage reports relating to registrations, maternity, contraception, and minor surgery, including associated claims.
- Maintain accurate patient registration details and ensure records are up to date.
- Manage and process patient data for individuals aged 75 and over.
- Support the achievement of practice targets, including cervical cytology, immunisations, and contraception.
- Scan and upload relevant documents to patient records.
- Prepare and photocopy documentation for solicitors, employment reports, insurance purposes, and similar requests.
- Order and maintain stock of health authority and hospital stationery.
- Manage incoming and outgoing postal services.
- Apply read coding to correspondence accurately.
- Administer and process smoking cessation services and associated claims.
- Attend training courses and meetings as required.
- Maintain strict clinical confidentiality at all times.
- Undertake any additional duties as required by the management team.
We would welcome applications from adaptable and friendly individuals who are keen to help us provide high levels of customer service. Applicants should have the following skills and experience:
- Strong organisational and administrative skills
- Attention to detail and accuracy in data entry
- Excellent communication and interpersonal skills
- Ability to handle sensitive information with discretion
- Proficiency in IT systems and willingness to learn new software
We are a practice with 22,600 patients on three sites.
SystmOne clinical system
Rated “Good” by CQC
High QOF achievers
Friendly nursing and administrative support
Development of special interests encouraged
Training supported
Attractive salary and terms and conditions
Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Administrator/Secretary in Bedford employer: West Suffolk Clinical Commissioning Group
Queens Park Group Surgery is an excellent employer that prioritises a supportive and friendly work culture, making it an ideal place for individuals seeking meaningful employment in the healthcare sector. With a commitment to employee development, including training opportunities and encouragement to pursue special interests, staff can thrive in their roles while contributing to high-quality patient care. Located in a practice serving over 22,600 patients, employees benefit from a dynamic environment where their contributions are valued and recognised.
Contact Detail:
West Suffolk Clinical Commissioning Group Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Administrator/Secretary in Bedford
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Queens Park Group Surgery on LinkedIn. A friendly chat can give us insider info and maybe even a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to administration and customer service. We can even role-play with a friend to boost our confidence!
✨Tip Number 3
Show off your tech skills! Be ready to discuss your experience with Microsoft Office and any clinical systems. We want to demonstrate that we can hit the ground running.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us fresh in their minds and show our enthusiasm for the role.
We think you need these skills to ace Administrator/Secretary in Bedford
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight the skills and experiences that match the job description. We want to see how you can bring your unique flair to our team!
Show Off Your IT Skills:Since you'll be using Microsoft Office and clinical systems, mention any relevant experience you have with these tools. We love seeing candidates who are tech-savvy and ready to learn new software!
Be Professional and Personable:In your application, reflect the friendly and adaptable nature we’re looking for. Use a warm tone while maintaining professionalism, as this is key in our practice environment.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at West Suffolk Clinical Commissioning Group
✨Know Your Stuff
Familiarise yourself with the SystmOne clinical system and Microsoft Office applications. Brush up on your data entry skills and be ready to discuss how you’ve used these tools in previous roles.
✨Showcase Your Organisational Skills
Prepare examples of how you've managed multiple tasks or projects simultaneously. Highlight your attention to detail and how it has positively impacted your work, especially in handling sensitive information.
✨Practice Professional Communication
Since you'll be responding to patient queries, practice articulating your thoughts clearly and professionally. Role-play common scenarios you might encounter, such as dealing with GP enquiries or patient concerns.
✨Be Ready for Situational Questions
Expect questions about how you would handle specific situations, like troubleshooting IT issues or managing out-of-hours service data. Think of past experiences where you successfully navigated similar challenges and be prepared to share those stories.
