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- Tasks: Greet patients, manage appointments, and assist with queries in a busy medical practice.
- Company: Kingswood Medical Centre, a well-established healthcare provider in Basildon.
- Benefits: NHS Pension, free parking, and flexible working hours.
- Why this job: Make a positive impact on your community while gaining valuable experience.
- Qualifications: Strong communication skills and previous reception or customer service experience.
- Other info: Join a supportive team dedicated to high-quality patient care.
The predicted salary is between 13000 - 16000 £ per year.
Kingswood Medical Centre in Basildon is looking for a motivated and enthusiastic receptionist to join our busy, well-established team on a part time basis for between 30 hours per week, working alternate weeks of early and late, 5 days per week. Please note the early shift is 8am to 2pm and late shift 12:30-6:30pm. We can consider the hours over 4 days working Tuesday to Friday, 7.5 hours per day and alternate weeks doing early and late shifts. The early shifts being 8am-4pm and the lates 10:30am-6:30pm.
Responsibilities:
- Greet patients politely and ensure that the appointment system is run efficiently.
- Answer incoming phone calls, transferring calls or dealing with the caller's request appropriately and in a timely manner.
- Signpost patients to the correct service.
- Respond to all queries and requests for assistance from patients and other visitors to the practice as appropriate.
- Enter and book requests for home visits including all relevant information.
- Explain practice arrangements and requirements for new and temporary patients.
- Accept registration forms from prospective patients ensuring adherence to practice policies, including online requests.
- Process incoming and outgoing mail.
- Manage administrative queries, tasks, results, etc. as necessary in an efficient and timely manner.
About the Candidate:
We are looking for a receptionist to join our busy practice team and help make a positive impact on our local community.
Qualities and Attributes:
- Excellent communication, organisational and IT skills.
- Experience working with the general public.
- Previous experience working in a reception or administrative position.
- A positive, calm, organised approach.
- Ability to work on their own initiative and to be able to multitask.
- Previous healthcare or customer service experience would be an advantage.
- Knowledge of primary care and SystmOne is an advantage.
- Flexible and willing to work outside hours as required.
About Us:
We are a GMS non-dispensing practice and look after approximately 10,500 patients with a growing list size and operate from modern purpose-built premises. We are part of Mid and South Essex ICB, and West Basildon Primary Care Network (PCN). The practice is committed to delivering high quality patient care which requires us to have a supportive and cohesive team. We are incredibly proud of how we provide care for our patients. We are rated as CQC Good and are a high QOF achieving practice. Our team consists of 2 GP Partners supported by 5 salaried GPs. In addition to our doctors, we have other clinicians working for the practice: ANPs, practice nurses, HCAs, and also a variety of support staff from our PCN consisting of Pharmacists, MH practitioners and home visiting service. The clinical staff are supported by our admin team including receptionists, secretaries, workflow and prescriptions clerk. We are a SystmOne practice and hold regular clinical and practice staff meetings. Our benefits include an NHS Pension and free parking.
Disclosure and Barring Service Check:
Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Receptionist/Care Navigator in Basildon employer: West Suffolk Clinical Commissioning Group
Contact Detail:
West Suffolk Clinical Commissioning Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist/Care Navigator in Basildon
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on Kingswood Medical Centre. Familiarise yourself with their services and values. This will help you show genuine interest and make a great impression.
✨Tip Number 2
Practice makes perfect! Prepare for common receptionist interview questions. Think about how your previous experience aligns with the role and be ready to share specific examples that highlight your skills in communication and organisation.
✨Tip Number 3
Dress to impress! First impressions matter, so make sure you look professional and approachable. A smart outfit can boost your confidence and show that you take the opportunity seriously.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the team!
We think you need these skills to ace Receptionist/Care Navigator in Basildon
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for the role shine through! We want to see that you're excited about joining our team and making a positive impact on our community.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience, especially in reception or administrative roles. We love seeing how your skills match what we're looking for!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your qualifications and experiences are easy to read and understand.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role.
How to prepare for a job interview at West Suffolk Clinical Commissioning Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a receptionist at Kingswood Medical Centre. Familiarise yourself with their appointment system and how to handle patient queries effectively. This will show that you're genuinely interested in the position and ready to hit the ground running.
✨Show Off Your Communication Skills
As a receptionist, excellent communication is key. During the interview, practice clear and concise responses. You might even want to prepare a few examples of how you've successfully dealt with difficult customers or managed multiple tasks at once. This will demonstrate your ability to handle the busy environment they mentioned.
✨Highlight Relevant Experience
If you've worked in healthcare or customer service before, make sure to bring that up! Share specific experiences that relate to the job description, like managing appointments or assisting patients. This will help the interviewers see how your background aligns with their needs.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics or how they measure success in the role. This shows that you're not just interested in the job, but also in being a part of their community-focused practice.
