Deputy Practice Manager in Ampthill

Houghton Close Surgery is seeking an experienced and motivated Deputy Practice Manager to join our leadership team and support the continued delivery of high-quality patient care. This is an exciting opportunity for an experienced primary care Supervisor/Manager looking to take the next step in their career.

Working closely with the Practice Manager and Partners, the successful candidate will play a key role in the operational and strategic management of the practice, while managing the Administration team, Clinical Admin team and QOF Administrators within the practice. As Deputy Practice Manager, you will support the Practice Manager in the day-to-day operational leadership of the surgery and deputise in their absence. You will lead key areas of practice performance and service delivery, ensuring systems and processes remain efficient, patient-focused and compliant with NHS and regulatory requirements.

You will be responsible for overseeing the Clinical Administration Team, driving QOF achievement, supporting workforce development, and contributing to the strategic development of the practice. Additionally, you will lead the practice HR function and, in time, have involvement in some of the financial aspects of the business.

Main responsibilities will include:

• Lead and manage the Administration Team and the Clinical Admin Team including recruitment, induction, training, appraisals and performance management.
• Take responsibility for the HR functions of the Practice.
• Take responsibility for the delivery, monitoring and optimisation of QOF performance.
• Work collaboratively with clinicians to identify and implement strategies to maximise achievement of quality indicators.
• Oversee clinical administration workflows to ensure safe, effective and timely processing of patient-related tasks.
• Provide leadership and operational oversight of patient access, triage and workflow systems.
• Monitor demand and appointment capacity, supporting service planning and improvement initiatives.
• Deputise for the Practice Manager when required.
• Manage Office Supervisor and oversee administrative rotas and appropriate staffing levels are maintained.
• Support the development, implementation and review of practice policies, procedures and protocols.
• Assist with CQC compliance, governance activities and quality improvement programmes.
• Handle patient enquiries, feedback and complaints in conjunction with the Practice Manager.
• Coordinate and support patient engagement activities, including the Patient Participation Group.
• Produce and analyse performance data and reports to support decision-making and contractual delivery.
• Support practice communications, publicity and health promotion activities.
• Assist with the management and optimisation of SystmOne and other practice systems.
• Work closely with Partners, PCN colleagues and external stakeholders to support service development.

This role would suit an experienced supervisor/manager with a strong understanding of primary care operations who is looking to develop their leadership career within a progressive and supportive practice.

Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.