At a Glance
- Tasks: Lead and manage teams to ensure high-quality patient care and efficient practice operations.
- Company: Houghton Close Surgery, a progressive and supportive primary care practice.
- Benefits: Opportunity for career growth, leadership development, and a collaborative work environment.
- Other info: Join a dynamic team focused on quality improvement and patient engagement.
- Why this job: Make a real impact in healthcare while advancing your leadership skills.
- Qualifications: 2-3 years of experience in a GP practice and strong understanding of primary care operations.
The predicted salary is between 37338 - 44962 £ per year.
Houghton Close Surgery is seeking an experienced and motivated Deputy Practice Manager to join our leadership team and support the continued delivery of high-quality patient care. This is an exciting opportunity for an experienced primary care Supervisor/Manager looking to take the next step in their career.
Working closely with the Practice Manager and Partners, the successful candidate will play a key role in the operational and strategic management of the practice, while managing the Administration team, Clinical Admin team and QOF Administrators within the practice. As Deputy Practice Manager, you will support the Practice Manager in the day-to-day operational leadership of the surgery and deputise in their absence. You will lead key areas of practice performance and service delivery, ensuring systems and processes remain efficient, patient-focused and compliant with NHS and regulatory requirements.
You will be responsible for overseeing the Clinical Administration Team, driving QOF achievement, supporting workforce development, and contributing to the strategic development of the practice. Additionally, you will lead the practice HR function and, in time, have involvement in some of the financial aspects of the business.
Main responsibilities will include:
- Lead and manage the Administration Team and the Clinical Admin Team including recruitment, induction, training, appraisals and performance management.
- Take responsibility for the HR functions of the Practice.
- Take responsibility for the delivery, monitoring and optimisation of QOF performance.
- Work collaboratively with clinicians to identify and implement strategies to maximise achievement of quality indicators.
- Oversee clinical administration workflows to ensure safe, effective and timely processing of patient-related tasks.
- Provide leadership and operational oversight of patient access, triage and workflow systems.
- Monitor demand and appointment capacity, supporting service planning and improvement initiatives.
- Deputise for the Practice Manager when required.
- Manage Office Supervisor and oversee administrative rotas and appropriate staffing levels are maintained.
- Support the development, implementation and review of practice policies, procedures and protocols.
- Assist with CQC compliance, governance activities and quality improvement programmes.
- Handle patient enquiries, feedback and complaints in conjunction with the Practice Manager.
- Coordinate and support patient engagement activities, including the Patient Participation Group.
- Produce and analyse performance data and reports to support decision-making and contractual delivery.
- Support practice communications, publicity and health promotion activities.
- Assist with the management and optimisation of SystmOne and other practice systems.
- Work closely with Partners, PCN colleagues and external stakeholders to support service development.
This role would suit an experienced supervisor/manager with a strong understanding of primary care operations who is looking to develop their leadership career within a progressive and supportive practice.
Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Deputy Practice Manager in Ampthill employer: West Suffolk Clinical Commissioning Group
Houghton Close Surgery is an exceptional employer that prioritises high-quality patient care and employee development within a supportive and collaborative work environment. As a Deputy Practice Manager, you will benefit from opportunities for professional growth, a strong focus on team performance, and the chance to make a meaningful impact in primary care operations. Our practice fosters a culture of continuous improvement and values the contributions of every team member, making it an ideal place for those looking to advance their careers in healthcare management.
Contact Details:
West Suffolk Clinical Commissioning Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Deputy Practice Manager in Ampthill
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like West Suffolk Clinical Commissioning Group.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at West Suffolk Clinical Commissioning Group.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like West Suffolk Clinical Commissioning Group, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Deputy Practice Manager in Ampthill
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at West Suffolk Clinical Commissioning Group.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at West Suffolk Clinical Commissioning Group.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to West Suffolk Clinical Commissioning Group. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at West Suffolk Clinical Commissioning Group. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at West Suffolk Clinical Commissioning Group
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research West Suffolk Clinical Commissioning Group’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
