At a Glance
- Tasks: Support POS terminal installations, troubleshooting, and merchant assistance on-site.
- Company: Join a dynamic team in the tech support industry.
- Benefits: Gain hands-on experience, flexible hours, and opportunities for growth.
- Other info: Must have a motorbike and be ready to travel for on-site support.
- Why this job: Perfect entry-level role to kickstart your career in tech support.
- Qualifications: Basic troubleshooting skills and a willingness to learn; Mandarin speakers preferred.
The predicted salary is between 24000 - 30000 £ per year.
About the Position
The Field Technician will support the POS terminal rental business by attending onsite service requests, assisting with POS terminal installation, replacement, collection, basic troubleshooting and merchant support. This is an entry-level role suitable for candidates with basic troubleshooting skills and willingness to learn and the ability to communicate with merchants in both English and Mandarin. The Field Technician will be responsible for various tasks related to POS terminal support and merchant assistance.
Responsibilities
POS Terminal Installation and Deployment
- Attend merchant sites to install, replace, collect or swap POS terminals.
- Assist with basic setup of POS terminals, including power connection, SIM card checking, printer roll installation, network connection and simple device testing.
- Ensure terminals are properly tested before handing over to merchants.
- Guide merchants on basic usage of the POS terminal where required.
- Collect acknowledgement, service forms or installation records after each visit.
Basic Troubleshooting and Support
- Perform basic troubleshooting for POS terminal issues, including device power, charging, battery, SIM card, network connection, printer, paper roll, login and terminal error messages.
- Identify whether the issue can be resolved onsite or needs to be escalated to the technical team, vendor or Operations Manager.
- Use common sense to assess onsite situations and provide practical support to merchants.
- Assist with device replacement, reset or collection where required.
Field Service and Merchant Support
- Respond to assigned onsite support cases within the required service timeline.
- Communicate politely and professionally with merchants and customers.
- Provide updates to the helpdesk or operations team after each onsite visit.
- Escalate urgent, repeated or unresolved issues promptly.
- Ensure merchants are informed clearly on next steps where the issue cannot be resolved immediately.
Device Collection, Replacement and Inventory Support
- Collect faulty, returned or replaced POS terminals from merchant sites.
- Check and record device serial numbers, accessories, chargers, SIM cards and other returned items.
- Return collected devices to the office or designated location.
- Assist with stock checking, device packing, device labelling and inventory updates.
- Handle company assets responsibly and ensure devices are not lost or mishandled.
Reporting and Documentation
- Update service records after each onsite job.
- Record details such as merchant name, terminal serial number, issue reported, action taken and job completion status.
- Submit service forms, photos or acknowledgement documents where required.
- Assist in preparing simple daily service updates when needed.
Qualifications
- Basic troubleshooting skills for electronic devices, mobile phones, Android devices, printers or similar equipment.
- Good common sense and ability to assess simple technical or onsite issues practically.
- Candidates with Mandarin speaking abilities are preferred to support English- and Mandarin-speaking merchants or customers.
- Candidate must possess their own motorbike.
- Basic computer or mobile app skills.
- Able to travel to merchant locations for onsite support.
- Able to work independently after training.
- Responsible, punctual and willing to learn.
Preferred Skills
- Experience in POS terminal support, field service, delivery support, IT support, electronics, mobile device troubleshooting or customer service will be an advantage, but not required.
- Basic understanding of SIM cards, Wi-Fi, mobile network connection, chargers, printers and Android devices.
- Able to follow SOPs and troubleshooting guides.
- Comfortable dealing with merchants and customers onsite.
- Able to use WhatsApp, email, service forms or ticketing systems for job updates
Pay range and compensation package
Candidate may be required to travel islandwide for onsite support.
#J-18808-LjbffrField Technician in London employer: WEST SIRIUS ENGINEERING SERVICES PTE. LTD.
As a Field Technician, you will join a dynamic team dedicated to providing exceptional support for POS terminal services. Our company fosters a collaborative work culture that values continuous learning and professional growth, offering opportunities to enhance your technical skills while engaging with diverse merchants across the region. With a focus on employee well-being and a supportive environment, we ensure that our team members feel valued and empowered in their roles.
Contact Details:
WEST SIRIUS ENGINEERING SERVICES PTE. LTD. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Field Technician in London
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✨Show Off Your People Skills
Create a small digital portfolio showcasing your communication skills. You could include relevant scenarios or customer interactions—real or hypothetical. This isn't just for show; it gives hiring managers at places like WEST SIRIUS ENGINEERING SERVICES PTE. LTD. a taste of how you handle customer queries.
✨Leverage Internship Platforms
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✨Join Customer Support Forums
Participate in online forums and communities specifically for customer support professionals. Places like Help Scout’s community or even subreddits can give you insights into what skills are in demand. Plus, it’s a great way to network and discover hidden job opportunities at companies like WEST SIRIUS ENGINEERING SERVICES PTE. LTD..
We think you need these skills to ace Field Technician in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear and friendly communication is crucial. Make sure your CV highlights any previous experience where you've resolved customer queries or collaborated with a team. We love to see examples where you've turned a challenge into a positive experience!
Tailor Your Cover Letter with Enthusiasm:For an entry-level role like this one, your cover letter shouldn’t just be a summary of your CV. Instead, share why you're excited about customer support, and express your eagerness to help others. Let's see your personality shine through—tell us why you're a great fit for WEST SIRIUS ENGINEERING SERVICES PTE. LTD.!
Highlight Relevant Experience:Even if you haven't worked in customer support before, include any relatable experiences—like part-time jobs, volunteer work, or internships. Show us how these have equipped you with the soft skills needed to thrive in this role, like problem-solving and patience.
Keep It Simple and Straightforward:Your CV should be easy to read—no fancy fonts or excessive jargon. Use bullet points to break down your responsibilities and achievements and stick to a clean layout. This helps us quickly see your qualifications and gives a professional vibe, even for an entry-level position!
How to prepare for a job interview at WEST SIRIUS ENGINEERING SERVICES PTE. LTD.
✨Brush Up on Your Communication Skills
In customer support, communication is key. Practise explaining complex issues in straightforward language. You might even get role-play scenarios during the interview, so be ready to show off those skills!
✨Show Your Problem-Solving Prowess
Employers love seeing how you handle customer queries. Think of specific instances where you’ve resolved conflicts or helped someone out. Bring these scenarios to the table, as they can help demonstrate your problem-solving capabilities!
✨Familiarise Yourself with Common Tools
Get to grips with popular customer support tools like Zendesk or Freshdesk. Even if you haven’t used them before, being able to talk about them or their features can show you’re proactive about getting up to speed.
✨Express Your Willingness to Learn
As this is an entry-level position, they want to see your eagerness to grow. Highlight your adaptability and enthusiasm for customer support. Share any relevant experiences or coursework that show you’re committed to developing your skills!
