At a Glance
- Tasks: Support POS terminal installations, troubleshooting, and merchant assistance on-site.
- Company: Join a dynamic team in the tech support industry.
- Benefits: Gain hands-on experience, flexible hours, and opportunities for growth.
- Other info: Travel across the island and work independently after training.
- Why this job: Perfect entry-level role to kickstart your career in tech support.
- Qualifications: Basic troubleshooting skills and a willingness to learn; Mandarin speakers preferred.
The predicted salary is between 24000 - 30000 € per year.
About the Position
The Field Technician will support the POS terminal rental business by attending onsite service requests, assisting with POS terminal installation, replacement, collection, basic troubleshooting and merchant support. This is an entry-level role suitable for candidates with basic troubleshooting skills and willingness to learn and the ability to communicate with merchants in both English and Mandarin.
The Field Technician will be responsible for various tasks related to POS terminal support and merchant assistance.
Responsibilities
- POS Terminal Installation and Deployment
- Attend merchant sites to install, replace, collect or swap POS terminals.
- Assist with basic setup of POS terminals, including power connection, SIM card checking, printer roll installation, network connection and simple device testing.
- Ensure terminals are properly tested before handing over to merchants.
- Guide merchants on basic usage of the POS terminal where required.
- Collect acknowledgement, service forms or installation records after each visit.
- Basic Troubleshooting and Support
- Perform basic troubleshooting for POS terminal issues, including device power, charging, battery, SIM card, network connection, printer, paper roll, login and terminal error messages.
- Identify whether the issue can be resolved onsite or needs to be escalated to the technical team, vendor or Operations Manager.
- Use common sense to assess onsite situations and provide practical support to merchants.
- Assist with device replacement, reset or collection where required.
- Field Service and Merchant Support
- Respond to assigned onsite support cases within the required service timeline.
- Communicate politely and professionally with merchants and customers.
- Provide updates to the helpdesk or operations team after each onsite visit.
- Escalate urgent, repeated or unresolved issues promptly.
- Ensure merchants are informed clearly on next steps where the issue cannot be resolved immediately.
- Device Collection, Replacement and Inventory Support
- Collect faulty, returned or replaced POS terminals from merchant sites.
- Check and record device serial numbers, accessories, chargers, SIM cards and other returned items.
- Return collected devices to the office or designated location.
- Assist with stock checking, device packing, device labelling and inventory updates.
- Handle company assets responsibly and ensure devices are not lost or mishandled.
- Reporting and Documentation
- Update service records after each onsite job.
- Record details such as merchant name, terminal serial number, issue reported, action taken and job completion status.
- Submit service forms, photos or acknowledgement documents where required.
- Assist in preparing simple daily service updates when needed.
Qualifications
- Basic troubleshooting skills for electronic devices, mobile phones, Android devices, printers or similar equipment.
- Good common sense and ability to assess simple technical or onsite issues practically.
- Candidates with Mandarin speaking abilities are preferred to support English- and Mandarin-speaking merchants or customers.
- Candidate must possess their own motorbike.
- Basic computer or mobile app skills.
- Able to travel to merchant locations for onsite support.
- Able to work independently after training.
- Responsible, punctual and willing to learn.
Preferred Skills
- Experience in POS terminal support, field service, delivery support, IT support, electronics, mobile device troubleshooting or customer service will be an advantage, but not required.
- Basic understanding of SIM cards, Wi-Fi, mobile network connection, chargers, printers and Android devices.
- Able to follow SOPs and troubleshooting guides.
- Comfortable dealing with merchants and customers onsite.
- Able to use WhatsApp, email, service forms or ticketing systems for job updates.
Candidate may be required to travel islandwide for onsite support.
Field Technician employer: WEST SIRIUS ENGINEERING SERVICES PTE. LTD.
As a Field Technician, you will join a dynamic team that values growth and development, offering comprehensive training and support to enhance your troubleshooting skills. Our inclusive work culture fosters collaboration and communication, ensuring you feel valued while providing essential services to our merchants. With opportunities for career advancement and the chance to work in a vibrant environment, this role is perfect for those looking to make a meaningful impact in the POS terminal rental business.
Contact Detail:
WEST SIRIUS ENGINEERING SERVICES PTE. LTD. Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Field Technician
✨Tip Number 1
Get your hands dirty! If you can, try to gain some practical experience with POS terminals or similar tech. Whether it's through internships, volunteering, or even tinkering with devices at home, showing that you can troubleshoot and handle equipment will make you stand out.
✨Tip Number 2
Brush up on your communication skills! Since you'll be interacting with merchants, practice explaining technical issues in simple terms. Being able to communicate clearly in both English and Mandarin will definitely give you an edge.
✨Tip Number 3
Network like a pro! Connect with people in the field, attend industry events, or join online forums. The more connections you make, the better your chances of hearing about job openings before they’re advertised.
✨Tip Number 4
Apply through our website! We love seeing candidates who are genuinely interested in joining us. Make sure to highlight your troubleshooting skills and willingness to learn in your application, and don’t hesitate to follow up if you haven’t heard back!
We think you need these skills to ace Field Technician
Some tips for your application 🫡
Show Off Your Skills:Make sure to highlight any basic troubleshooting skills you have in your application. We want to see how you can tackle simple tech issues, so don’t be shy about sharing your experiences!
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and get to the point quickly. We appreciate a well-structured application that’s easy to read!
Tailor Your Application:Take a moment to customise your application for the Field Technician role. Mention your willingness to learn and any relevant experiences that show you can communicate effectively with merchants.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at WEST SIRIUS ENGINEERING SERVICES PTE. LTD.
✨Know Your Tech Basics
Brush up on your basic troubleshooting skills for POS terminals and similar devices. Be ready to discuss common issues like power connections, SIM card checks, and network connections. Showing that you understand these concepts will impress the interviewers.
✨Practice Your Communication Skills
Since you'll be interacting with merchants, practice explaining technical issues in simple terms. If you can communicate effectively in both English and Mandarin, make sure to highlight this during the interview. It’s a big plus!
✨Show Your Willingness to Learn
This role is entry-level, so demonstrate your eagerness to learn and adapt. Share examples of how you've picked up new skills in the past or how you approach learning about new technologies. This will show that you're a great fit for the team.
✨Be Ready for Scenario Questions
Prepare for questions that ask how you would handle specific onsite situations. Think about how you would troubleshoot a device issue or communicate with a frustrated merchant. Practising these scenarios will help you feel more confident during the interview.
