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For Companies At a Glance
- Tasks: Manage transport queries, quotes, and driver coordination for efficient operations.
- Company: Join Sterling Services UK Ltd, a leader in transport solutions based in Leeds.
- Benefits: Enjoy a supportive team environment and opportunities for professional growth.
- Why this job: Be part of a dynamic team that values communication and teamwork while making a real impact.
- Qualifications: Strong customer service skills and proficiency in Microsoft Office required; transport knowledge is a plus.
- Other info: Work hours are Monday to Friday, with occasional weekend shifts.
The predicted salary is between 30000 - 42000 £ per year.
Purpose of role
To contribute to the effective, efficient and safe operation of the transport office by dealing with incoming queries, quotes and tasks for a range of different LGV size vehicles via email and telephone, data entry and other duties as required in support of the business. To deal with the team of drivers in an effective manner and acting at all times in accordance with company procedures, health and safety legislation and the terms and conditions of all statutory licences, permits and permissions.
Skills
Excellent customer service skills.
Excellent oral and written communication skills.
Work efficiently to ensure that duties are carried out in a timely manner.
Effectively manage Drivers Hours Regulations in accordance with customer requirements and Working Time Directive.
Strong analytical route planning skills with good knowledge of the UK road network and postcodes to achieve economical transport plans.
Problem solving and with the ability to work unsupervised when required.
Strong negotiation skills.
Proficient in all Microsoft Office applications.
Duties and responsibilities
To receive incoming telephone calls from customers, deal with their requests, give quotes, confirm tasks and liaise with drivers to ensure a successful completion of task.
Promote positive communication between customers, office staff and drivers.
Prompt data entry using in-house computer systems to make sure that information is up to date and relevant.
Issue weekly / daily workloads and instructions to the driving team.
Briefing drivers on their future tasks and daily workloads, calling for regular updates and dealing with issues that may occur.
Be part of the on-call rota.
Update customers of delays and any problems with deliveries.
General office administration duties including filing of proof of deliveries.
General housekeeping to make sure that working areas are clean and tidy.
Key Behavioural requirements
Ability to work with pace and professionalism showing pride and passion for the role.
Encourage teamwork in an environment of mutual support and collaboration.
Promote a safe working environment for all transport staff.
Champion fairness and consistency in approach to all aspects of work.
Job Title
The title of the role for which you are employed is Traffic Planner reporting to the Transport Operations Supervisor. This title does not limit your duties and the company may, from time to time, require you to undertake any work within your capacity.
Place of Work
Your place of work is Sterling House, Sterling Services UK Ltd, Millshaw Park Avenue, Millshaw Park, LEEDS, LS11 0LR, although the company may, from time to time, require you to work at other locations, either on a permanent or temporary basis.
Working Routine
The working routine will be 0745 – 1800hrs Monday to Friday. You may be required to work the occasional weekends.
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Transport Planner employer: West Riding Recruitment
Contact Detail:
West Riding Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Transport Planner
✨Tip Number 1
Familiarise yourself with the UK road network and postcodes. Having a strong understanding of route planning will not only help you in the interview but also demonstrate your commitment to the role.
✨Tip Number 2
Brush up on your customer service skills. Since you'll be dealing with customers and drivers regularly, showcasing your ability to communicate effectively and handle queries will set you apart.
✨Tip Number 3
Prepare for scenario-based questions that test your problem-solving abilities. Think of examples from past experiences where you've successfully managed challenges or conflicts.
✨Tip Number 4
Showcase your proficiency in Microsoft Office applications. Being able to efficiently manage data entry and documentation is crucial, so be ready to discuss your experience with these tools.
We think you need these skills to ace Transport Planner
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Transport Planner role. Emphasise your customer service skills, communication abilities, and any experience with route planning or logistics.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the key responsibilities and skills mentioned in the job description. Use examples from your past experiences to demonstrate how you meet these requirements.
Showcase Problem-Solving Skills: In your application, provide examples of how you've successfully solved problems in previous roles. This could include managing driver schedules or handling customer queries effectively.
Highlight Technical Proficiency: Mention your proficiency in Microsoft Office applications and any other relevant software. If you have experience with data entry or transport management systems, be sure to include that as well.
How to prepare for a job interview at West Riding Recruitment
✨Showcase Your Customer Service Skills
Since the role requires excellent customer service skills, be prepared to discuss your previous experiences in handling customer queries. Share specific examples where you successfully resolved issues or provided exceptional service.
✨Demonstrate Communication Proficiency
Effective oral and written communication is key for this position. Practice articulating your thoughts clearly and concisely. You might also want to prepare a few questions to ask the interviewer, showcasing your interest in the role and the company.
✨Highlight Your Analytical Skills
The job involves strong analytical route planning skills. Be ready to discuss your familiarity with the UK road network and any relevant software tools you've used. If possible, provide examples of how you've optimised transport plans in the past.
✨Prepare for Problem-Solving Scenarios
As problem-solving is a crucial part of the role, think of situations where you've had to troubleshoot or resolve unexpected issues. Be prepared to explain your thought process and the steps you took to find a solution.
