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- Tasks: Coordinate repairs and manage inventory while delivering top-notch customer service.
- Company: Join a dynamic team in Leeds focused on installation and service excellence.
- Benefits: Competitive salary, Monday to Friday hours, and opportunities for professional growth.
- Other info: Fast-paced environment with room for personal and professional development.
- Why this job: Be the vital link between customers and engineers, making a real difference every day.
- Qualifications: Strong organisational skills and a proactive attitude are essential.
I am seeking a highly organised and proactive Repairs and Stores Controller to join my Leeds based Client in their Installation, Service & Spares team. This role is central to ensuring the smooth coordination of field operations, efficient management of parts and inventory, and delivery of excellent customer service.
You will act as a key link between customers, engineers, and suppliers—supporting daily operations through effective scheduling, accurate order processing, and strong administrative control. This position does require assistance with unloading deliveries and loading Engineers vans.
Key Responsibilities- Scheduling & Coordination
- Plan and schedule installations, service visits, and repairs
- Allocate jobs to engineers based on availability, location, and skillset
- Ensure efficient use of resources and timely job completion
- Customer Service
- Act as the first point of contact for customer enquiries
- Log service requests, breakdowns, and warranty issues accurately
- Keep customers informed of appointments, delays, and progress
- Handle queries professionally, escalating where necessary
- Spares & Parts Administration
- Process orders for spare parts and components
- Pack and dispatch parts for web and mail orders
- Liaise with suppliers regarding availability and lead times
- Track parts required for upcoming jobs
- Maintain accurate inventory and stock records
- Assist with deliveries and loading Engineers vans with products
- Data & System Management
- Maintain internal systems with accurate, up-to-date information
- Raise job sheets, completion records, and invoices
- Submit completion documentation to relevant stakeholders and portals (including health & safety and building control certification)
- Staff Management
- Assess and review engineers’ skills, knowledge, and training needs
- Coordinate and implement training and development plans
- Support ongoing professional development within the team
- Essential:
- Strong organisational and time management skills
- Excellent written and verbal communication
- Good IT skills (Microsoft Office; CRM or scheduling systems)
- Ability to multitask and prioritise in a fast-paced environment
- High attention to detail and accuracy
- Desirable:
- Experience in service, logistics, or construction environments
- Experience scheduling engineers or field-based teams
- Knowledge of garage doors, automation systems, or similar products
- Experience with stock or parts management
- Proactive and solution-focused
- Calm under pressure
- Customer-oriented approach
- Team player with a flexible mindset
Repairs and Stores Controller employer: West Riding Recruitment
Contact Detail:
West Riding Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Repairs and Stores Controller
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how your skills as a Repairs and Stores Controller can make a difference. Tailor your answers to show you're the perfect fit!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to build confidence. Focus on articulating your experience in scheduling, customer service, and inventory management—key areas for this role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Repairs and Stores Controller
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Repairs and Stores Controller role. Highlight your organisational skills, experience in scheduling, and any relevant customer service roles. We want to see how your background fits with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our Installation, Service & Spares team. Be sure to mention your proactive approach and any specific experiences that relate to the job description.
Show Off Your IT Skills: Since good IT skills are essential for this role, make sure to mention your proficiency with Microsoft Office and any CRM or scheduling systems you've used. We love seeing candidates who can hit the ground running with tech!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at West Riding Recruitment
✨Know Your Stuff
Make sure you understand the role of a Repairs and Stores Controller inside out. Familiarise yourself with scheduling, inventory management, and customer service processes. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Organisational Skills
Prepare examples from your past experiences where you've successfully managed multiple tasks or coordinated projects. Highlight how you prioritised tasks and ensured timely completion, as this is crucial for the role.
✨Brush Up on Communication
Since you'll be the first point of contact for customers, practice clear and professional communication. Think about how you would handle customer queries or complaints and be ready to discuss these scenarios during the interview.
✨Demonstrate Team Spirit
This role requires collaboration with engineers and suppliers, so be prepared to talk about your experience working in teams. Share examples of how you've supported colleagues or contributed to team success, showcasing your flexible mindset.