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- Tasks: Assist customers with vehicle rentals via calls, chats, and emails.
- Company: Join a top UK provider of corporate vehicle rentals.
- Benefits: Enjoy flexible working options and a supportive team environment.
- Why this job: Great opportunity to enhance customer service skills and build relationships.
- Qualifications: Team players with a knack for problem-solving and attention to detail are welcome.
- Other info: Perfect for high school and college students looking for part-time work.
The predicted salary is between 28800 - 43200 £ per year.
A vacancy has arisen for a Rental Support Agent within a leading provider of corporate vehicle rentals in the UK. The principal purpose of the Rental Support Agent role is to liaise with customers and suppliers via various methods (telephone, fax, live chat, and email) to provide timely vehicle-rental solutions, effectively meeting the needs of the customer or company.
The Rental Support Agent responsibilities include:
- Ensuring customer calls are handled efficiently and effectively, providing excellent customer service.
- Building rapport quickly with new and existing customers/suppliers to maintain effective relationships.
- Completing all related administration duties.
- Processing customer rental agreements.
- Supporting and assisting colleagues.
- Liaising and negotiating with external suppliers when necessary.
The position of Rental Support Agent is suitable for individuals with the following skills:
- The ability to work successfully within a team.
- The ability to embrace service level agreements.
- An excellent understanding of customer service, care, and support.
- Excellent attention to detail.
- A proactive problem solver with a can-do attitude.
Rental Support Agent employer: West Riding Recruitment
Contact Detail:
West Riding Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rental Support Agent
✨Tip Number 1
Familiarise yourself with the vehicle rental industry and the specific services offered by our company. Understanding our offerings will help you engage with customers more effectively and demonstrate your knowledge during any discussions.
✨Tip Number 2
Practice your communication skills, especially over the phone and via live chat. As a Rental Support Agent, you'll need to convey information clearly and build rapport quickly, so consider role-playing scenarios with friends or family.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of how you've successfully resolved customer issues in the past. This will highlight your proactive approach and can-do attitude, which are essential for this role.
✨Tip Number 4
Network with current or former employees in the vehicle rental sector. They can provide valuable insights into the role and company culture, which can help you tailor your approach when applying through our website.
We think you need these skills to ace Rental Support Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administration. Emphasise any previous roles where you've liaised with customers or suppliers, showcasing your ability to build rapport and solve problems.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the Rental Support Agent role. Mention specific skills that align with the job description, such as your attention to detail and proactive approach to problem-solving.
Showcase Communication Skills: Since the role involves various communication methods, demonstrate your strong written and verbal communication skills in your application. Use clear and concise language, and provide examples of how you've effectively communicated in past roles.
Highlight Teamwork Experience: The job requires working within a team, so include examples of successful teamwork in your application. Describe situations where you collaborated with colleagues to achieve a common goal, emphasising your ability to support and assist others.
How to prepare for a job interview at West Riding Recruitment
✨Showcase Your Customer Service Skills
As a Rental Support Agent, you'll need to demonstrate your understanding of excellent customer service. Prepare examples from your past experiences where you successfully resolved customer issues or built strong relationships with clients.
✨Demonstrate Teamwork
This role requires collaboration with colleagues and suppliers. Be ready to discuss how you've worked effectively in a team setting, highlighting any specific instances where your contributions led to successful outcomes.
✨Highlight Your Attention to Detail
Attention to detail is crucial in this position. During the interview, mention situations where your meticulousness made a difference, such as catching errors in documentation or ensuring compliance with service level agreements.
✨Prepare for Problem-Solving Scenarios
Expect questions that assess your problem-solving abilities. Think of examples where you faced challenges and how you approached them proactively. This will showcase your can-do attitude and suitability for the role.
