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- Tasks: Lead and inspire teams to deliver exceptional customer service in telecommunications.
- Company: Dynamic telecommunications company based in Wakefield, focused on connectivity solutions.
- Benefits: Competitive salary, career growth, and a supportive work environment.
- Why this job: Join a forward-thinking team and make a real impact in the telecom industry.
- Qualifications: Degree level education and 5+ years of leadership experience in telecoms.
- Other info: Opportunity to manage exciting projects and develop your skills in a vibrant setting.
The predicted salary is between 36000 - 60000 £ per year.
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Based in Wakefield, my client is a specialist in telecommunications and internet connectivity solutions across the North of England.
Operating nationwide, they now require an Operations Manager to join their expanding team. Leading the Network Services Operations Team, you will have the opportunity to maintain and improve the company’s reputation for providing exceptional customer service.
Based from their Wakefield head office and reporting to the Network Services Director, the Operations Manager will be responsible for the following duties:
• Lead and motivate the provisioning, project co-ordination and technical support teams within their company.
• Ensure the network services operations team provides exceptional levels of customer service.
• Manage the recruitment, selection and on-going training, development and performance of staff to ensure achievement of outstanding product knowledge and exemplar customer service.
• Work with team leaders to produce and monitor performance and accuracy related KPIs
• Be a point of contact for escalations from customers and internal staff to ensure prompt delivery and management of services
• Introduce and maintain structured procedures for managing queues to ensure the highest levels of customer service
• Manage and assist with projects and initiatives as required
Skills and qualifications required
• Education to degree level (an industry applicable degree is highly desirable)
• A minimum of 5 years’ experience in leading teams and multiple cross-functional projects
• Expertise in a Telecoms environment or related ICT background to ensure that you are able to appreciate the day to day technical challenges of the department
• Accreditations in process driven methodologies: ISO certified (CQI or IRCA), ITILv3 etc
• Extensive knowledge and expertise in the use of project management methodologies and tools, for example Prince2
• Strong business acumen and executive presence, with an ability to manage costs, develop business cases, and deliver cost effective solutions
• You must be a clear and confident communicator with strong technical qualifications such as CompTIA or Microsoft MCP
In return, an excellent salary is offered for the right person with a progressive, forward-thinking company.
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Operations Manager employer: West Riding Recruitment
Contact Detail:
West Riding Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the telecoms industry. Attend events, join online forums, and don’t be shy about reaching out to potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they operate. This will help you tailor your answers and show that you’re genuinely interested in being part of their team.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to leadership and customer service. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your achievements effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operations Manager role. Highlight your experience in leading teams and managing projects, especially in a telecoms or ICT environment. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Mention specific achievements that demonstrate your ability to provide exceptional customer service and lead effectively.
Showcase Your Technical Skills: Don’t forget to highlight your technical qualifications and any relevant accreditations. We’re keen on candidates with strong business acumen and project management expertise, so make sure these stand out in your application.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come through our own channels!
How to prepare for a job interview at West Riding Recruitment
✨Know Your Stuff
Make sure you brush up on your knowledge of telecommunications and internet connectivity solutions. Familiarise yourself with the company's services and recent projects. This will not only show your interest but also help you answer technical questions confidently.
✨Showcase Your Leadership Skills
As an Operations Manager, you'll need to lead and motivate teams. Prepare examples from your past experiences where you've successfully managed teams or projects. Highlight how you’ve improved customer service or team performance in previous roles.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, especially regarding customer escalations or team management. Think of a few scenarios where you turned a challenge into a success story, and be ready to share those during the interview.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the company culture, team dynamics, or future projects. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
