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- Tasks: Coordinate repairs and manage inventory while delivering top-notch customer service.
- Company: Join a dynamic team in Leeds focused on installation and service excellence.
- Benefits: Competitive salary, Monday to Friday hours, and opportunities for professional growth.
- Other info: Fast-paced environment with opportunities for training and development.
- Why this job: Be the vital link between customers and engineers, making a real difference every day.
- Qualifications: Strong organisational skills and a proactive attitude are essential.
The predicted salary is between 28000 - 32000 £ per year.
Department: Installation, Service & Spares
Reports to: Operations Manager
Location: Leeds
Salary: £28,000 – £32,000 (depending on experience)
Working Hours: Monday to Friday, 08:00 – 16:30
About the Role
I am seeking a highly organised and proactive Repairs and Stores Controller to join my Leeds based Client in their Installation, Service & Spares team. This role is central to ensuring the smooth coordination of field operations, efficient management of parts and inventory, and delivery of excellent customer service.
You will act as a key link between customers, engineers, and suppliers—supporting daily operations through effective scheduling, accurate order processing, and strong administrative control. This position does require assistance with unloading deliveries and loading Engineers vans.
Key Responsibilities
- Scheduling & Coordination
- Plan and schedule installations, service visits, and repairs
- Allocate jobs to engineers based on availability, location, and skillset
- Ensure efficient use of resources and timely job completion
- Customer Service
- Act as the first point of contact for customer enquiries
- Log service requests, breakdowns, and warranty issues accurately
- Keep customers informed of appointments, delays, and progress
- Handle queries professionally, escalating where necessary
- Spares & Parts Administration
- Process orders for spare parts and components
- Pack and dispatch parts for web and mail orders
- Liaise with suppliers regarding availability and lead times
- Track parts required for upcoming jobs
- Maintain accurate inventory and stock records
- Assist with deliveries and loading Engineers vans with products
- Data & System Management
- Maintain internal systems with accurate, up-to-date information
- Raise job sheets, completion records, and invoices
- Submit completion documentation to relevant stakeholders and portals (including health & safety and building control certification)
- Staff Management
- Assess and review engineers' skills, knowledge, and training needs
- Coordinate and implement training and development plans
- Support ongoing professional development within the team
Skills & Experience
Essential:
- Strong organisational and time management skills
- Excellent written and verbal communication
- Good IT skills (Microsoft Office; CRM or scheduling systems)
- Ability to multitask and prioritise in a fast-paced environment
- High attention to detail and accuracy
Desirable:
- Experience in service, logistics, or construction environments
- Experience scheduling engineers or field-based teams
- Knowledge of garage doors, automation systems, or similar products
- Experience with stock or parts management
Personal Attributes
- Proactive and solution-focused
- Calm under pressure
- Customer-oriented approach
- Team player with a flexible mindset
Repairs and Stores Controller in Leeds employer: West Riding Recruitment
Contact Detail:
West Riding Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Repairs and Stores Controller in Leeds
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with potential employers on LinkedIn. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how you can contribute to their team. Practise common interview questions and have your own questions ready to show your interest.
✨Tip Number 3
Showcase your skills! Bring examples of your past work or projects that highlight your organisational and customer service abilities. This will help you stand out as a proactive candidate who’s ready to hit the ground running.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Repairs and Stores Controller in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Repairs and Stores Controller role. Highlight your organisational skills, customer service experience, and any relevant IT skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific experiences that relate to scheduling, inventory management, or customer service. Let us know what makes you tick!
Show Off Your Attention to Detail: In this role, accuracy is key. When filling out your application, double-check for typos and ensure all information is correct. We appreciate candidates who take pride in their work and pay attention to the little things.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at West Riding Recruitment
✨Know Your Stuff
Make sure you understand the role of a Repairs and Stores Controller inside out. Familiarise yourself with scheduling, inventory management, and customer service processes. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Organisational Skills
Prepare examples from your past experiences where you've successfully managed multiple tasks or coordinated projects. Highlight how you prioritised tasks and ensured timely completion, as this is crucial for the role.
✨Communicate Clearly
Since you'll be the first point of contact for customers, practice articulating your thoughts clearly and professionally. Think about how you would handle common customer queries or issues, and be ready to demonstrate your customer service skills during the interview.
✨Ask Smart Questions
Prepare thoughtful questions about the company’s operations, team dynamics, and expectations for the role. This shows that you're engaged and eager to contribute, plus it gives you valuable insights into whether the company is the right fit for you.