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- Tasks: Welcome guests, manage check-ins/outs, and handle reservations with a smile.
- Company: Friendly hospitality establishment in Bassetlaw with a welcoming atmosphere.
- Benefits: Negotiable wages based on experience and flexible working hours.
- Why this job: Join a vibrant team and create memorable experiences for guests.
- Qualifications: Customer service or hospitality experience is a plus.
- Other info: Work evenings and weekends in a dynamic environment.
The predicted salary is between 20000 - 25000 £ per year.
A hospitality establishment in Bassetlaw is seeking a friendly hotel receptionist to join the front desk team. Responsibilities include greeting guests, checking them in and out, handling reservations, and processing payments. Previous experience in customer service or hospitality is preferred. The role requires working 5 days out of 7, including evenings and weekends, with negotiable wages based on experience.
Front Desk & Guest Experience Lead (Evenings/Weekends) employer: West Retford Hotel
Contact Detail:
West Retford Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Desk & Guest Experience Lead (Evenings/Weekends)
✨Tip Number 1
Make sure to showcase your personality! When you’re at the front desk, it’s all about creating a warm and welcoming atmosphere. Be friendly and approachable during interviews – let your passion for hospitality shine through!
✨Tip Number 2
Practice common interview questions related to customer service. Think about scenarios where you’ve gone above and beyond for a guest. We want to hear those stories that highlight your experience and dedication to making guests feel special.
✨Tip Number 3
Dress the part! First impressions matter, especially in hospitality. Show up looking polished and professional, as if you’re ready to greet guests at the hotel. It’ll set the tone for a great interview!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Front Desk & Guest Experience Lead (Evenings/Weekends)
Some tips for your application 🫡
Show Your Personality: When writing your application, let your friendly personality shine through! We want to see how you connect with guests and make them feel welcome, so don’t be afraid to show a bit of who you are.
Highlight Relevant Experience: If you've got previous experience in customer service or hospitality, make sure to highlight it! We love seeing how your past roles have prepared you for this position at our front desk.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that make it easy for us to see your skills and experiences without wading through too much fluff.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the Front Desk & Guest Experience Lead role.
How to prepare for a job interview at West Retford Hotel
✨Know the Company
Before your interview, do a bit of research on the hospitality establishment in Bassetlaw. Understand their values, mission, and what makes them unique. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Since the role involves greeting guests and handling reservations, be ready to share specific examples from your previous experience in customer service or hospitality. Highlight situations where you went above and beyond to ensure a great guest experience.
✨Prepare for Common Questions
Think about common interview questions for front desk roles, like how you would handle a difficult guest or manage multiple tasks at once. Practising your responses can help you feel more confident and articulate during the interview.
✨Dress the Part
First impressions matter, especially in hospitality. Dress smartly and professionally for your interview. It shows that you take the opportunity seriously and understand the importance of presentation in a front desk role.