At a Glance
- Tasks: Join our team to manage appointments and provide friendly service to patients.
- Company: West Rainton Surgery, a supportive and innovative practice.
- Benefits: Flexible working hours, supportive team environment, and career development opportunities.
- Other info: Join a long-standing team dedicated to making a difference in healthcare.
- Why this job: Be part of an outstanding practice with high patient satisfaction and a great work culture.
- Qualifications: Experience in public service and teamwork; familiarity with GP practices is a plus.
The predicted salary is between 22000 - 26000 £ per year.
We have an opportunity for a Receptionist to join our outstanding team at West Rainton Surgery. We are situated very close to the A1 between Durham and Houghton Le Spring, in a purpose-built building which has been newly renovated to accommodate our very bright and exciting future. The building work has increased the size of the building and includes an additional 3 large consulting rooms, making our practice a truly great place to work. The practice maintains a very high QOF achievement, offering additional services such as diabetic clinics, minor surgery procedures, dermatology and sexual health. The practice uses SystmOne, supported by systems such as ACCURX and GP Team Net. CQC inspected the practice as Outstanding in 2025, with very high patient satisfaction, with consistently positive FFT feedback month on month.
Main duties of the job
- The team is very important to us, therefore the applicant must be a team player and able to work well and respectfully with all members of the team.
- To make appointments and book patients in when they arrive for an appointment and to provide a helpful and friendly service to patients.
- To answer telephones promptly ensuring that all incoming lines are covered at all times.
- To ensure daily tasks are completed and managed daily.
- Responding and dealing with incoming emails to the practice.
- To comply with all relevant practice procedures, regulations and protocols and to maintain confidentiality at all times with particular reference to patient records.
- Work efficiently with other teams within the practice.
- To undertake any other duties as deemed appropriate by the Practice.
- Action repeat prescription requests promptly.
- Opening mail and ensuring that all correspondence is scanned and attached to patients' computer records.
About us
We are a supportive, forward-thinking teaching and training practice who can be flexible to accommodate the right candidate. With a team of 3 GP partners, 2 salaried GPs, GP registrars, a practice nurse, nurse practitioner, a diabetes specialist nurse, 2 health care assistants, a nursing associate, GP Assistant, Care Co-ordinators, practice manager, finance manager and a team of receptionists and secretaries. Many of our team members have been part of our practice for over 15 years. We pride ourselves on being a great place to work.
Job responsibilities
- To make appointments and book patients in when they arrive for an appointment and to provide a helpful and friendly service to patients.
- To answer telephones promptly ensuring that all incoming lines are covered at all times.
- To ensure daily tasks are completed and managed daily.
- Responding and dealing with incoming emails to the practice.
- To comply with all relevant practice procedures, regulations and protocols and to maintain confidentiality at all times with particular reference to patient records.
- Work efficiently with other teams within the practice.
- To undertake any other duties as deemed appropriate by the Practice.
- Action repeat prescription requests promptly.
- Opening mail and ensuring that all correspondence is scanned and attached to patients' computer records.
Person Specification
- Experience of working with the public.
- Experience of contributing positively as part of a team.
- Experience of working in a GP Practice.
- Experience of working on SystmOne.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
GP Receptionist employer: West Rainton Surgery
West Rainton Surgery is an outstanding employer, offering a supportive and forward-thinking work environment in a newly renovated, purpose-built facility. With a strong focus on team collaboration and high patient satisfaction, employees benefit from flexible working arrangements, opportunities for professional growth, and the chance to be part of a dedicated team that has maintained long-term staff retention. Join us to contribute to our exceptional practice and make a meaningful impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land GP Receptionist
✨Tip Number 1
Get to know the practice! Research West Rainton Surgery and its values. Mention specific services they offer in your conversations to show you're genuinely interested and have done your homework.
✨Tip Number 2
Practice your communication skills. As a GP Receptionist, you'll be the first point of contact for patients. Role-play with a friend to nail down how to handle phone calls and patient queries with a friendly tone.
✨Tip Number 3
Network with current or former staff if you can. They can give you insider tips on what the team values most and what it’s really like to work there. Plus, it shows initiative!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace GP Receptionist
Some tips for your application 🫡
Show Your Team Spirit:We want to see that you're a team player! In your application, highlight any experiences where you've worked collaboratively with others. This will show us that you can fit right into our supportive environment.
Be Friendly and Approachable:As a GP Receptionist, you'll be the first point of contact for patients. Make sure your application reflects your friendly nature. Use warm language and share examples of how you've provided excellent customer service in the past.
Tailor Your Application:Take a moment to read through the job description carefully. Tailor your application to match the specific skills and experiences we're looking for, especially your familiarity with Systmone and working in a GP practice.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at West Rainton Surgery
✨Know the Practice Inside Out
Before your interview, take some time to research West Rainton Surgery. Familiarise yourself with their services, values, and recent achievements, like their Outstanding CQC rating. This will show that you’re genuinely interested in the practice and ready to contribute to their bright future.
✨Showcase Your Team Spirit
As a GP Receptionist, being a team player is crucial. Prepare examples from your past experiences where you’ve worked effectively within a team. Highlight how you’ve supported colleagues and contributed to a positive work environment, as this aligns perfectly with what they’re looking for.
✨Demonstrate Your Communication Skills
Since the role involves answering phones and dealing with patients, practice articulating your thoughts clearly and confidently. You might even want to role-play common scenarios, like booking an appointment or handling a patient query, to showcase your friendly and helpful service.
✨Be Ready for Practical Questions
Expect questions about your experience with Systmone and other relevant systems. Brush up on your knowledge of these tools and be prepared to discuss how you’ve used them in previous roles. This will demonstrate your readiness to hit the ground running in their busy practice.
