At a Glance
- Tasks: Join our team to provide friendly service and support patients at the front desk.
- Company: West Rainton Surgery, an outstanding and supportive GP practice.
- Benefits: Flexible working hours, a collaborative team environment, and opportunities for growth.
- Other info: Join a long-standing team dedicated to excellence and patient satisfaction.
- Why this job: Be part of a caring team making a real difference in patient care.
- Qualifications: Experience in public service and teamwork; familiarity with GP practices is a plus.
The predicted salary is between 22000 - 26000 £ per year.
We have an opportunity for a Receptionist to join our outstanding team at West Rainton Surgery. We are situated very close to the A1 between Durham and Houghton Le Spring, in a purpose-built building which has been newly renovated to accommodate our very bright and exciting future. The building work has increased the size of the building and includes an additional 3 large consulting rooms, making our practice a truly great place to work. The practice maintains a very high QOF achievement, offering additional services such as diabetic clinics, minor surgery procedures, dermatology and sexual health. The practice uses SystmOne, supported by systems such as ACCURX and GP Team Net. CQC inspected the practice as Outstanding in 2025, with very high patient satisfaction, with consistently positive FFT feedback month on month.
Main duties of the job:
- The team is very important to us, therefore the applicant must be a team player and able to work well and respectfully with all members of the team.
- To make appointments and book patients in when they arrive for an appointment and to provide a helpful and friendly service to patients.
- To answer telephones promptly ensuring that all incoming lines are covered at all times.
- To ensure daily tasks are completed and managed daily.
- Responding and dealing with incoming emails to the practice.
- To comply with all relevant practice procedures, regulations and protocols and to maintain confidentiality at all times with particular reference to patient records.
- Work efficiently with other teams within the practice.
- To undertake any other duties as deemed appropriate by the Practice.
- Action repeat prescription requests promptly.
- Opening mail and ensuring that all correspondence is scanned and attached to patients' computer records.
About us:
We are a supportive, forward-thinking teaching and training practice who can be flexible to accommodate the right candidate. With a team of 3 GP partners, 2 salaried GPs, GP registrars, a practice nurse, nurse practitioner, a diabetes specialist nurse, 2 health care assistants, a nursing associate, GP Assistant, Care Co-ordinators, practice manager, finance manager and a team of receptionists and secretaries. Many of our team members have been part of our practice for over 15 years. We pride ourselves on being a great place to work.
Job responsibilities:
- To make appointments and book patients in when they arrive for an appointment and to provide a helpful and friendly service to patients.
- To answer telephones promptly ensuring that all incoming lines are covered at all times.
- To ensure daily tasks are completed and managed daily.
- Responding and dealing with incoming emails to the practice.
- To comply with all relevant practice procedures, regulations and protocols and to maintain confidentiality at all times with particular reference to patient records.
- Work efficiently with other teams within the practice.
- To undertake any other duties as deemed appropriate by the Practice.
- Action repeat prescription requests promptly.
- Opening mail and ensuring that all correspondence is scanned and attached to patients' computer records.
Person Specification:
- Experience of working with the public.
- Experience of contributing positively as part of a team.
- Experience of working in a GP Practice.
- Experience of working on SystmOne.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
GP Practice Receptionist — Friendly Front Desk & Team Player employer: West Rainton Surgery
At West Rainton Surgery, we pride ourselves on fostering a supportive and collaborative work environment where every team member is valued. Our newly renovated practice not only enhances patient care but also provides a vibrant workplace for our staff, with opportunities for professional growth and development. Join us in delivering outstanding healthcare while enjoying the benefits of a close-knit team and high patient satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land GP Practice Receptionist — Friendly Front Desk & Team Player
✨Tip Number 1
Get to know the practice! Research West Rainton Surgery and its values. When you walk in for your interview, show that you understand their mission and how you can contribute to their outstanding team.
✨Tip Number 2
Practice makes perfect! Role-play common receptionist scenarios with a friend. This will help you feel more confident when answering phones or dealing with patients during the interview.
✨Tip Number 3
Be a team player! Highlight your teamwork skills during the interview. Share examples of how you've worked well with others in previous roles, especially in busy environments like a GP practice.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our fantastic team at West Rainton Surgery.
We think you need these skills to ace GP Practice Receptionist — Friendly Front Desk & Team Player
Some tips for your application 🫡
Show Your Team Spirit:Make sure to highlight your ability to work well with others in your application. We love team players, so share examples of how you've collaborated in previous roles or projects.
Be Friendly and Approachable:Since this role is all about providing a helpful service to patients, let your personality shine through! Use a warm tone in your written application to show that you’re the friendly face we’re looking for.
Tailor Your Experience:If you’ve worked in a GP practice or have experience with Systmone, make sure to mention it! We want to see how your background aligns with our needs, so be specific about your relevant skills.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at West Rainton Surgery
✨Know the Practice Inside Out
Before your interview, take some time to research West Rainton Surgery. Familiarise yourself with their services, values, and recent achievements. This will not only show your genuine interest but also help you tailor your answers to align with their goals.
✨Showcase Your Team Spirit
Since being a team player is crucial for this role, prepare examples from your past experiences where you successfully collaborated with others. Highlight how you contributed positively to a team environment, as this will resonate well with the interviewers.
✨Practice Common Scenarios
Think about the daily tasks of a receptionist in a GP practice, like handling patient queries or managing appointments. Prepare for situational questions by practising how you would respond to common scenarios, such as dealing with a difficult patient or managing multiple phone calls.
✨Demonstrate Your Communication Skills
As a receptionist, clear communication is key. During the interview, focus on articulating your thoughts clearly and confidently. You might even want to ask the interviewer questions about their communication practices to show your proactive approach to effective interaction.
