At a Glance
- Tasks: Be the friendly face of our practice, helping patients and managing records.
- Company: Join a caring GP practice in the heart of Norwich with a supportive team.
- Benefits: Flexible hours, training provided, and opportunities for career growth.
- Other info: A dynamic environment where your ideas for improvement are valued.
- Why this job: Make a real difference in patient care while developing your skills.
- Qualifications: Experience in healthcare reception and strong communication skills required.
The predicted salary is between 12 - 15 € per hour.
We have an exciting opportunity for a part-time Receptionist/Administrator to join our expanding team. As a receptionist/administrator, you will be required to provide a point of contact for patients and assist them in accessing the appropriate service or healthcare professional. You will also be responsible for managing patient records and requests, handling clinical correspondence, supporting reception duties when needed, and contributing to the overall organisation of the practice.
The successful applicant will need to be an excellent team player, with experience in managing multiple tasks of a varied nature and have experience of dealing with the public. Candidates must have previous experience working in a GP surgery.
Main duties of the job:- Previous General Practice experience and an understanding of the NHS is preferable, but full training can be given.
- Experience in patient management, care navigator skills, being able to talk to people on the telephone, front desk reception work involving face-to-face contact with patients, excellent admin skills and a knowledge of SystmOne, Footfall and AccuRx is preferable; full training can be given.
- There are also opportunities to diversify within the surgery.
We are a small friendly GP Practice located in Norwich City centre with a total list size of just under 6000 patients. We are a friendly and caring practice, delivering high quality, patient centred care. We continually strive to improve processes which deliver healthcare with improved results across all areas of our service provision. We promote a culture of continuous improvement where everyone counts, and staff are permitted to make suggestions and contributions to improve our service delivery and enhance patient care.
Job responsibilities:- Willingness to work flexibly
- Excellent communication skills (written and oral)
- Strong IT Skills
- Polite and tactful
- Effective time management
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Polite and confident
- Flexible
- Motivated
- Sensitive and empathetic in difficult situations
- Ability to work under pressure on occasion
- Experience of working in General Practice
- Knowledge and experience in the use of SystmOne clinical system
- GCSE grade A to C in English and Maths.
- Excellent listening and communication skills (orally and written).
- Experience of use of IT systems, Outlook, MS Word and Excel.
- Experience of working in a healthcare reception role.
- Ability to prioritise and work to tight deadlines when faced with conflicting demands.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
GP Receptionist/Administrator in Norwich employer: West Pottergate Medical Practice
Join our small, friendly GP Practice in the heart of Norwich, where we prioritise high-quality, patient-centred care and foster a culture of continuous improvement. As a part-time Receptionist/Administrator, you will benefit from a supportive work environment that values your contributions and offers opportunities for professional growth within the healthcare sector. With a focus on teamwork and excellent communication, this role is perfect for those looking to make a meaningful impact in their community while enjoying a flexible work schedule.
Contact Detail:
West Pottergate Medical Practice Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land GP Receptionist/Administrator in Norwich
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on the GP surgery. Familiarise yourself with their services and values. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to patient management and teamwork. Role-play with a friend or family member to boost your confidence and refine your responses.
✨Tip Number 3
Show off your skills! During the interview, highlight your experience with SystmOne and any other relevant IT systems. Be ready to discuss how you've used these tools to improve patient care or streamline processes in previous roles.
✨Tip Number 4
Follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. This not only shows good manners but also keeps you fresh in their minds as they make their decision.
We think you need these skills to ace GP Receptionist/Administrator in Norwich
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in GP practices and any relevant admin skills. We want to see how your background fits with our friendly team and the specific duties of the role.
Craft a Personal Cover Letter:Your cover letter is your chance to shine! Share why you’re excited about joining our practice and how your skills can contribute to our patient-centred care. Keep it friendly and professional!
Show Off Your Communication Skills:Since you'll be dealing with patients and colleagues, it's crucial to demonstrate your excellent communication skills. Use clear and concise language in your application to reflect this.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at West Pottergate Medical Practice
✨Know Your Stuff
Make sure you brush up on your knowledge of the NHS and general practice. Familiarise yourself with common patient management systems like SystmOne, Footfall, and AccuRx. This will show that you're not just interested in the role but also understand the environment you'll be working in.
✨Show Off Your People Skills
As a GP Receptionist/Administrator, you'll be dealing with patients face-to-face and over the phone. Prepare examples of how you've handled difficult situations or provided excellent customer service in the past. This will demonstrate your ability to communicate effectively and empathetically.
✨Time Management is Key
You'll need to juggle multiple tasks, so think about how you prioritise your workload. Be ready to discuss specific strategies you use to manage your time effectively, especially when under pressure. This will highlight your organisational skills and ability to work autonomously.
✨Be a Team Player
The practice values teamwork, so come prepared with examples of how you've collaborated with others in previous roles. Emphasise your flexibility and willingness to support colleagues, as this will align with their culture of continuous improvement and contribution.
