At a Glance
- Tasks: Be the friendly face of our practice, helping patients and managing records.
- Company: Join a caring GP practice in the heart of Norwich with a supportive team.
- Benefits: Flexible hours, training provided, and opportunities for career growth.
- Other info: A dynamic environment where your ideas for improvement are valued.
- Why this job: Make a real difference in patient care while developing your skills.
- Qualifications: Experience in healthcare reception and strong communication skills required.
The predicted salary is between 20000 - 25000 € per year.
We have an exciting opportunity for a part-time Receptionist/Administrator to join our expanding team. As a receptionist/administrator, you will be required to provide a point of contact for patients and assist them in accessing the appropriate service or healthcare professional. You will also be responsible for managing patient records and requests, handling clinical correspondence, supporting reception duties when needed, and contributing to the overall organisation of the practice.
The successful applicant will need to be an excellent team player, with experience in managing multiple tasks of a varied nature and have experience of dealing with the public. Candidates must have previous experience working in a GP surgery.
Main duties of the job:- Previous General Practice experience and an understanding of the NHS is preferable, but full training can be given.
- Experience in patient management, care navigator skills, being able to talk to people on the telephone, front desk reception work involving face-to-face contact with patients, excellent admin skills and a knowledge of SystmOne, Footfall and AccuRx is preferable; full training can be given.
- There are also opportunities to diversify within the surgery.
We are a small friendly GP Practice located in Norwich City centre with a total list size of just under 6000 patients. We are a friendly and caring practice, delivering high quality, patient centred care. We continually strive to improve processes which deliver healthcare with improved results across all areas of our service provision. We promote a culture of continuous improvement where everyone counts, and staff are permitted to make suggestions and contributions to improve our service delivery and enhance patient care.
Job responsibilities:- Willingness to work flexibly
- Excellent communication skills (written and oral)
- Strong IT Skills
- Polite and tactful
- Effective time management
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Polite and confident
- Flexible
- Motivated
- Sensitive and empathetic in difficult situations
- Ability to work under pressure on occasion
- Experience of working in General Practice
- Knowledge and experience in the use of SystmOne clinical system
- GCSE grade A to C in English and Maths.
- Excellent listening and communication skills (orally and written).
- Experience of use of IT systems, Outlook, MS Word and Excel.
- Experience of working in a healthcare reception role.
- Ability to prioritise and work to tight deadlines when faced with conflicting demands.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
GP Receptionist/Administrator in Norfolk employer: West Pottergate Medical Practice
Join our small, friendly GP Practice in the heart of Norwich, where we prioritise high-quality, patient-centred care and foster a culture of continuous improvement. As a part-time Receptionist/Administrator, you will benefit from a supportive work environment that values your contributions and offers opportunities for professional growth within the healthcare sector. With a focus on teamwork and excellent communication, this role is perfect for those looking to make a meaningful impact in their community while enjoying a flexible work schedule.
Contact Detail:
West Pottergate Medical Practice Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land GP Receptionist/Administrator in Norfolk
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on the GP surgery. Familiarise yourself with their services and values. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to patient management and teamwork. Role-play with a friend or family member to boost your confidence and refine your responses.
✨Tip Number 3
Show off your skills! During the interview, highlight your experience with SystmOne and other relevant IT systems. If you've got examples of how you've handled busy reception duties or tricky situations, share those stories!
✨Tip Number 4
Follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace GP Receptionist/Administrator in Norfolk
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in GP surgeries and patient management. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant experience!
Craft a Personal Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about working with us and how you can contribute to our friendly practice. Keep it personal and engaging!
Show Off Your Communication Skills:Since this role involves a lot of interaction with patients, make sure your written application reflects your excellent communication skills. Be clear, polite, and professional in your language.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at West Pottergate Medical Practice
✨Know Your Stuff
Make sure you brush up on your knowledge of the NHS and general practice operations. Familiarise yourself with common patient management systems like SystmOne, Footfall, and AccuRx. This will show that you're not just interested in the role but also understand the environment you'll be working in.
✨Showcase Your People Skills
As a GP Receptionist/Administrator, you'll be dealing with patients face-to-face and over the phone. Prepare examples of how you've handled difficult situations or provided excellent customer service in the past. This will demonstrate your ability to communicate effectively and empathise with patients.
✨Demonstrate Flexibility
The job requires a willingness to work flexibly, so be ready to discuss times when you've adapted to changing circumstances or taken on additional responsibilities. Highlighting your ability to manage multiple tasks will show that you're a team player who can handle the demands of the role.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the practice's approach to continuous improvement or how they support staff development. This shows your genuine interest in contributing to the team and improving patient care.
