Production Lead

At West, we’re a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our Company for more than a century. Our story began when Herman O. West solved the problem of supplying penicillin in mass quantities to the US Government during World War 2. Through our work to deliver thousands of life‑saving and life‑enhancing injectable medicines to millions of patients daily, West’s indelible mark on the healthcare industry has just begun.

There’s no better place to join an inclusive community of professionals with opportunities for lifelong learning, growth and development. Supported by benefit programs, we empower the physical, mental, emotional and financial health of our team members and their families. We believe in giving back to help those in need in the communities where we live and work. And are equally committed to creating a healthier environment and planet through our sustainability efforts.

Job Summary

To support the Shift Supervisor in ensuring the Manufacturing Area is running efficiently and working to priorities. Will be responsible for managing all operators assigned to their Cell.

Essential Duties and Responsibilities

• The job holder is aware of all relevant procedures as per company policy that apply to the position covered by this job description.
• Manage the Cell against LDMS targets, understanding gaps to target and formulate action plan.
• Organisation of cell labour against production priorities.
• Performance and line manage operators assigned to the Cell.
• Responsible for checking and signing off all operator down time.
• Responsible for ensuring hourly checks are undertaken in terms of output and quality, to be documented on the West Monitoring Network.
• Lead and drive yield & quality with interdepartmental assistance.
• Prepare and lead Tier 1 Daily meeting.
• Understand the scheduling list to ensure the correct components are being produced throughout the manufacturing unit ensuring resources are in place to meet priorities.
• Undertake in-line evaluation of product, within the Finishing department for example IPC measuring checks.
• Ensure machine set ups and adjustments are undertaken as required by Engineering Technicians, within the Finishing department.
• Approve sign off after all Engineering intervention or Quality and Process changes.
• Liaise with relevant personnel to ensure any equipment faults or instances of poor quality are investigated and dealt with in a timely fashion using West Process investigation tools.
• Complete daily quality, 5’s and H&S gemba walkarounds.
• Cover for the Shift Supervisor in their absence, to include, Production data input (OEE, Daily Output Reports), lead daily LDMS meeting, attend weekly Operations meeting (when on shift).
• Carry out Return to Work Interviews, Objective setting, 1-2-1’s, mid year and end of year reviews with support of the Shift Supervisor.
• Responsible for approval of holiday allocation for direct reports.
• Ensure upward communication to Shift Supervisor in terms of any changes required in the T&A systems, such as Sickness, Lateness, OT, shift changes etc.
• Carry out other duties where trained, as requested by the Production Supervisor or Production Manager.

Additional Responsibilities

The job holder is aware of his/her special responsibility for quality according to the company’s quality policy and conducts his/her activities in accordance with the company quality policy at all times. Comply with company cGMP regulations.

Education

High School Diploma or equivalent required.

Work Experience

Minimum 2 years experience of leading a team in a manufacturing environment. Competent in written and verbal use of the English language. Competent in basic numeracy. Good computer skills.

Preferred Knowledge, Skills and Abilities

• A team player.
• Able to work independently and autonomously.
• Able to develop working relationships across all levels of the business.
• Excellent communication skills both written and verbal.
• Demonstrates a can‑do attitude.

What We Offer

• Continuous Learning & Development: Opportunities for professional growth through training programs, tuition assistance, leadership development, and skill-certification initiatives.
• Generous Paid Time Off (PTO): Flexible vacation, personal, and holiday leave ensures employees can maintain a healthy work‑life balance and recharge effectively.
• Recognition & Rewards: Performance-based bonuses, service recognition, and employee appreciation initiatives celebrate dedication and impact.
• Inclusive & Collaborative Culture: A global workforce that values diversity, equity, and inclusion—where all voices are heard and respected in a supportive environment.

Shift

3 x Shift Rotation Shifts: 06.00-14.00, 14.00-22.00, 22.00-06.00.

West embraces diversity and equality of opportunity. We foster an environment where all individuals are safe, treated fairly, valued and respected. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, disability status or other applicable legally protected characteristics.

Where permitted by law, employment with West Pharmaceutical Services, Inc. or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of post‑offer background screening.