At a Glance
- Tasks: Diagnose and repair HGVs, ensuring top-notch service and safety standards.
- Company: Join a leading company with world-class training and a supportive culture.
- Benefits: Competitive salary, gym discounts, healthcare plans, and generous referral rewards.
- Other info: Dynamic work environment with potential for career growth.
- Why this job: Kickstart your career with hands-on experience and professional development opportunities.
- Qualifications: Experience in vehicle maintenance and excellent customer service skills.
The predicted salary is between 35097 - 42588 € per year.
Mon-Fri Alternate Earlies/Lates, Sat 6:00am-12:00pm
Up to £42,588.00
Benefits:
- World Class Scania Training to support career progression
- Overtime available, all times hourly rate
- Standby (@ £25 per day/night) and Callout (@ £15 / job – min 2 hrs) allowances paid
- Company Pension
- Company Life Insurance
- Cycle to work scheme
- Gym Discount scheme offering 70% off gym membership
- Healthcare cash Plan
- Generous referral programme
- Rewards scheme offering cashback and store discounts
Responsibilities:
- Administer job acceptance / ETA / ETC / job completion via Scania app, and close communication with SGB Assistance
- Attend stricken vehicles at the roadside or at customer’s premises
- Ensure Health & Safety regulations and safe working practices are adhered to
- Diagnose and rectify all types of faults, targeted first time fix
- As appropriate, liaise with customer fleet admin, recovery agents etc and escort stricken vehicles to depot
- Carry out routine maintenance and repairs on all makes of vehicles and trailers to VOSA standard
- Ensure all vehicles worked upon are handled carefully and that all precautions are taken whilst on the premises
- Liaise with parts department to attain parts
- Ensure appropriate clocking is made, all job cards and service sheets are completed in a timely manner
- Maintain a high standard of cleanliness and tidiness
- Maintain a thorough and current product knowledge and attend training courses
Knowledge, Skills & Experience:
- Experience attending HGV & PSV Roadside breakdowns
- Excellent customer service skills, customer contact and interaction
- HGV and PSV licence (desirable but not essential)
- Technical qualification (City & Guilds or NVQ qualified technician) or proven experience repairing & maintaining vehicles
- Experience in Commercial vehicle workshop
Job Type: Permanent
Pay: £35,096.88-£42,588.00 per year
Work Location: In person
HGV Technician in Norwich employer: West Pennine Trucks
At Scania, we pride ourselves on being an exceptional employer, offering world-class training and a supportive work culture that prioritises employee growth and development. Our HGV Technicians benefit from competitive pay, generous allowances, and a range of perks including gym discounts and a comprehensive healthcare plan, all while working in a dynamic environment that values safety and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land HGV Technician in Norwich
✨Tip Number 1
Network like a pro! Reach out to your contacts in the industry, attend local events, and join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! If you’ve got experience with HGVs, consider creating a portfolio showcasing your work. This could be anything from photos of repairs to testimonials from satisfied customers. It’s a great way to stand out!
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios you might face as an HGV Technician. Think about how you’d handle roadside breakdowns or customer interactions. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications directly from candidates who are genuinely interested in joining our team. Plus, it shows you’re proactive and keen to be part of our community.
We think you need these skills to ace HGV Technician in Norwich
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with HGV and PSV roadside breakdowns. We want to see how your skills match up with the responsibilities listed in the job description, so don’t hold back!
Show Off Your Customer Service Skills:Since excellent customer service is key for this role, include examples of how you've interacted with customers in the past. We love seeing candidates who can communicate effectively and keep clients happy!
Be Clear and Concise:When writing your application, keep it straightforward. Use bullet points where possible and make sure your key achievements stand out. We appreciate clarity and a well-structured application!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at West Pennine Trucks
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to HGVs and PSVs. Familiarise yourself with common faults and repairs, as well as the Scania app functionalities. This will show that you're not just a technician but someone who is genuinely interested in the role.
✨Show Off Your Customer Service Skills
Since excellent customer service is key for this position, think of examples from your past experiences where you've successfully interacted with customers. Be ready to discuss how you handled difficult situations or provided exceptional service.
✨Safety First!
Health and safety regulations are crucial in this job. Prepare to discuss how you ensure safe working practices in your previous roles. You might even want to mention specific safety protocols you follow when working on vehicles.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, training opportunities, or the team you'll be working with. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
