At a Glance
- Tasks: Diagnose and repair HGVs, ensuring top-notch service and safety.
- Company: Join West Pennine Trucks, the largest Scania dealer in the North West.
- Benefits: Enjoy world-class training, overtime pay, gym discounts, and a generous rewards scheme.
- Other info: Dynamic work environment with opportunities for professional development.
- Why this job: Be part of a dedicated team that prioritises customer satisfaction and career growth.
- Qualifications: Experience with HGVs, excellent customer service skills, and technical qualifications preferred.
Mon-Fri Alternate Earlies/Lates, Sat 6:00am-12:00pm
Salary Dependent On Experience
West Pennine Trucks is one of six independent dealers groups across the Scania network and has held a Scania franchise since 1986. It is the North West's largest privately owned, authorised Scania dealer group and covers the industrial areas of Greater Manchester down into the more rural counties of Cheshire, Staffordshire, Shropshire and mid-Wales. The West Pennine Trucks team provide the complete sales and aftersales support package and work side by side with some of the most recognisable brands in the UK. There are six depots and one VMU across the North West, each of which has highly trained staff together with the latest equipment and technology to keep customer operations running efficiently. West Pennine Trucks is a business dedicated to putting the customer first. We work around the clock to make sure we don't let our customers down.
Benefits:
- World Class Scania Training to support career progression
- Overtime available, all paid at 1.5 times hourly rate
- Standby (@ £25 per day/night) and Callout (@ £15 / job - min 2 hrs) allowances paid
- Company Pension
- Company Life Insurance
- Cycle to work scheme
- Gym Discount scheme offering 70% off gym membership
- Healthcare cash Plan
- Generous referral programme
- Rewards scheme offering cashback and store discounts
Responsibilities:
- Administer job acceptance / ETA / ETC / job completion via Scania app, and close communication with SGB Assistance
- Attend stricken vehicles at the roadside or at customer's premises
- Ensure Health & Safety regulations and safe working practices are adhered to
- Diagnose and rectify all types of faults, targeted first time %
- As appropriate, liaise with customer fleet admin, recovery agents etc and escort stricken vehicles to depot
- Carry out routine maintenance and repairs on all makes of vehicles and trailers to VOSA standard
- Ensure all vehicles worked upon are handled carefully and that all precautions are taken whilst on the premises
- Liaise with parts department to attain parts
- Ensure appropriate clocking is made, all job cards and service sheets are completed in a timely manner
- Maintain a high standard of cleanliness and tidiness
- Maintain a thorough and current product knowledge and attend training courses
Knowledge, Skills & Experience:
- Experience attending HGV & PSV Roadside breakdowns
- Excellent customer service skills, customer contact and interaction
- HGV and PSV licence (desirable but not essential)
- Technical qualification (City & Guilds or NVQ qualified technician) or proven experience repairing & maintaining vehicles
- Experience in Commercial vehicle workshop
Job Type: Permanent
Pay: Up to £19.21 per hour
Work Location: In person
HGV Technician in Newport employer: West Pennine Trucks
West Pennine Trucks is an exceptional employer, offering a supportive work culture that prioritises employee development through world-class Scania training and generous benefits such as overtime pay, a company pension, and health care cash plans. Located in the heart of the North West, our team enjoys a collaborative environment with access to the latest technology, ensuring that every technician can thrive while delivering top-notch service to our valued customers.
StudySmarter Expert Advice🤫
We think this is how you could land HGV Technician in Newport
✨Tip Number 1
Network like a pro! Reach out to your contacts in the industry, attend local events, or join online forums. You never know who might have the inside scoop on job openings at West Pennine Trucks.
✨Tip Number 2
Prepare for the interview by brushing up on your technical knowledge and customer service skills. Be ready to discuss your experience with HGVs and how you can contribute to keeping operations running smoothly.
✨Tip Number 3
Showcase your passion for the role! When you get the chance to chat with potential employers, let them know why you love working with vehicles and helping customers. Your enthusiasm can set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest job openings and updates about West Pennine Trucks right there.
We think you need these skills to ace HGV Technician in Newport
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights the skills and experience that match the HGV Technician role. We want to see how your background aligns with what we do at West Pennine Trucks, so don’t be shy about showcasing your relevant experience!
Show Off Your Customer Service Skills:Since we pride ourselves on putting customers first, it’s crucial to demonstrate your excellent customer service skills in your application. Share examples of how you've interacted with customers or resolved issues in the past.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate straightforward communication, so avoid fluff and focus on what makes you a great fit for the role.
Apply Through Our Website:To maximise your chances, make sure to apply through our website. This way, we can easily track your application and get back to you quicker. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at West Pennine Trucks
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to HGVs and PSVs. Familiarise yourself with common faults and repairs, as well as the latest Scania technology. This will not only help you answer technical questions but also show your passion for the role.
✨Show Off Your Customer Service Skills
Since this role involves a lot of customer interaction, be prepared to discuss your previous experiences in providing excellent customer service. Think of specific examples where you went above and beyond to help a customer, especially in high-pressure situations.
✨Be Ready for Practical Scenarios
Expect some scenario-based questions during the interview. They might ask how you would handle a roadside breakdown or a difficult customer. Practise your responses to these types of questions so you can demonstrate your problem-solving skills and ability to stay calm under pressure.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, training opportunities, or the team you'll be working with. This shows that you're genuinely interested in the position and helps you determine if it's the right fit for you.
