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- Tasks: Diagnose and repair HGVs, ensuring top-notch service and safety.
- Company: Join the North West's largest Scania dealer group with a customer-first approach.
- Benefits: World-class training, overtime pay, gym discounts, and a generous rewards scheme.
- Why this job: Kickstart your career in a dynamic environment with excellent growth opportunities.
- Qualifications: Experience with HGVs, strong customer service skills, and technical qualifications preferred.
- Other info: Work in a supportive team with access to the latest technology.
The predicted salary is between 15 - 22 £ per hour.
Mon-Fri Alternate Earlies/Lates, Sat 6:00am-12:00pm. Salary Dependent On Experience.
West Pennine Trucks is one of six independent dealers groups across the Scania network and has held a Scania franchise since 1986. It is the North West's largest privately owned, authorised Scania dealer group and covers the industrial areas of Greater Manchester down into the more rural counties of Cheshire, Staffordshire, Shropshire and mid-Wales. The West Pennine Trucks team provide the complete sales and aftersales support package and work side by side with some of the most recognisable brands in the UK. There are six depots and one VMU across the North West, each of which has highly trained staff together with the latest equipment and technology to keep customer operations running efficiently. West Pennine Trucks is a business dedicated to putting the customer first. We work around the clock to make sure we don't let our customers down.
Benefits:
- World Class Scania Training to support career progression
- Overtime available, all paid at 1.5 times hourly rate
- Standby (@ £25 per day/night) and Callout (@ £15 / job - min 2 hrs) allowances paid
- Company Pension
- Company Life Insurance
- Cycle to work scheme
- Gym Discount scheme offering 70% off gym membership
- Healthcare cash Plan
- Generous referral programme
- Rewards scheme offering cashback and store discounts
Responsibilities:
- Administer job acceptance / ETA / ETC / job completion via Scania app, and close communication with SGB Assistance
- Attend stricken vehicles at the roadside or at customer’s premises
- Ensure Health & Safety regulations and safe working practices are adhered to
- Diagnose and rectify all types of faults, targeted first time %
- As appropriate, liaise with customer fleet admin, recovery agents etc and escort stricken vehicles to depot
- Carry out routine maintenance and repairs on all makes of vehicles and trailers to VOSA standard
- Ensure all vehicles worked upon are handled carefully and that all precautions are taken whilst on the premises
- Liaise with parts department to attain parts
- Ensure appropriate clocking is made, all job cards and service sheets are completed in a timely manner
- Maintain a high standard of cleanliness and tidiness
- Maintain a thorough and current product knowledge and attend training courses
Knowledge, Skills & Experience:
- Experience attending HGV & PSV Roadside breakdowns
- Excellent customer service skills, customer contact and interaction
- HGV and PSV licence (desirable but not essential)
- Technical qualification (City & Guilds or NVQ qualified technician) or proven experience repairing & maintaining vehicles
- Experience in Commercial vehicle workshop
Job Type: Permanent
Pay: Up to £19.21 per hour
Work Location: In person
HGV Technician employer: West Pennine Trucks
Contact Detail:
West Pennine Trucks Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HGV Technician
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend local events, or join online forums. You never know who might have the inside scoop on job openings at places like West Pennine Trucks.
✨Tip Number 2
Show off your skills! If you’ve got experience with HGVs or PSV roadside breakdowns, make sure to highlight that in conversations. Bring it up when chatting with potential employers or during interviews.
✨Tip Number 3
Don’t just apply anywhere—apply through our website! It’s the best way to ensure your application gets seen by the right people at West Pennine Trucks. Plus, it shows you’re genuinely interested in joining the team.
✨Tip Number 4
Prepare for the interview! Research common questions for HGV Technician roles and practice your answers. Be ready to discuss your technical qualifications and how you can contribute to keeping customer operations running smoothly.
We think you need these skills to ace HGV Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the HGV Technician role. Highlight your relevant experience, especially any work with HGVs or roadside breakdowns. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about working with us at West Pennine Trucks and how you can contribute to our customer-first approach. Keep it friendly and professional!
Show Off Your Skills: Don’t forget to mention any technical qualifications or certifications you have, like City & Guilds or NVQ. If you've got experience in commercial vehicle workshops, let us know! We love seeing what makes you stand out.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you on our radar. Plus, it shows you're keen to join our team!
How to prepare for a job interview at West Pennine Trucks
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to HGVs and PSVs. Familiarise yourself with common faults, maintenance practices, and the latest Scania technology. This will not only show your expertise but also your genuine interest in the role.
✨Showcase Your Customer Service Skills
Since customer interaction is key in this role, prepare examples of how you've provided excellent service in the past. Think about situations where you went above and beyond for a customer or resolved a tricky issue effectively.
✨Be Ready for Practical Questions
Expect questions that test your problem-solving skills and technical know-how. You might be asked how you would handle a specific breakdown scenario or how you ensure safety while working. Practise articulating your thought process clearly.
✨Ask Insightful Questions
At the end of the interview, have a few questions ready about the company culture, training opportunities, or the team you'll be working with. This shows you're engaged and serious about the position, plus it helps you gauge if it's the right fit for you.
