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For Companies At a Glance
- Tasks: Diagnose and repair HGVs, ensuring top-notch service and safety.
- Company: Join the North West's largest Scania dealer group with a customer-first approach.
- Benefits: World-class training, competitive pay, gym discounts, and generous referral rewards.
- Why this job: Be part of a dynamic team that values your growth and skills.
- Qualifications: Experience in vehicle maintenance and excellent customer service skills.
- Other info: Enjoy a supportive environment with opportunities for career progression.
Mon-Fri Alternate Earlies/Lates, Sat 6:00am-12:00pm. Salary Dependent On Experience.
West Pennine Trucks is one of six independent dealers groups across the Scania network and has held a Scania franchise since 1986. It is the North West's largest privately owned, authorised Scania dealer group and covers the industrial areas of Greater Manchester down into the more rural counties of Cheshire, Staffordshire, Shropshire and mid-Wales. The West Pennine Trucks team provide the complete sales and aftersales support package and work side by side with some of the most recognisable brands in the UK. There are six depots and one VMU across the North West, each of which has highly trained staff together with the latest equipment and technology to keep customer operations running efficiently. West Pennine Trucks is a business dedicated to putting the customer first. We work around the clock to make sure we don't let our customers down.
Benefits:
- World Class Scania Training to support career progression
- Overtime available, all paid at 1.5 times hourly rate
- Standby (£25 per day/night) and Callout (£15/job - min 2 hrs) allowances paid
- Company Pension
- Company Life Insurance
- Cycle to work scheme
- Gym Discount scheme offering 70% off gym membership
- Healthcare cash Plan
- Generous referral programme
- Rewards scheme offering cashback and store discounts
Responsibilities:
- Administer job acceptance / ETA / ETC / job completion via Scania app, and close communication with SGB Assistance
- Attend stricken vehicles at the roadside or at customer's premises
- Ensure Health & Safety regulations and safe working practices are adhered to
- Diagnose and rectify all types of faults, targeted first time %
- As appropriate, liaise with customer fleet admin, recovery agents etc and escort stricken vehicles to depot
- Carry out routine maintenance and repairs on all makes of vehicles and trailers to VOSA standard
- Ensure all vehicles worked upon are handled carefully and that all precautions are taken whilst on the premises
- Liaise with parts department to attain parts
- Ensure appropriate clocking is made, all job cards and service sheets are completed in a timely manner
- Maintain a high standard of cleanliness and tidiness
- Maintain a thorough and current product knowledge and attend training courses
Knowledge, Skills & Experience:
- Experience attending HGV & PSV Roadside breakdowns
- Excellent customer service skills, customer contact and interaction
- HGV and PSV licence (desirable but not essential)
- Technical qualification (City & Guilds or NVQ qualified technician) or proven experience repairing & maintaining vehicles
- Experience in Commercial vehicle workshop
Job Type: Permanent
Pay: Up to £19.21 per hour
Work Location: In person
HGV Technician employer: West Pennine Trucks
Contact Detail:
West Pennine Trucks Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HGV Technician
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend local events, or join online forums. You never know who might have the inside scoop on job openings at places like West Pennine Trucks.
✨Tip Number 2
Show off your skills! If you’ve got experience with HGVs, don’t just talk about it—bring it to life. Consider creating a portfolio of your work or even a video showcasing your technical know-how.
✨Tip Number 3
Be proactive! Don’t wait for job postings to pop up. Reach out directly to companies you’re interested in, like West Pennine Trucks, and express your enthusiasm for working with them. A friendly email can go a long way!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace HGV Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the HGV Technician role. Highlight your relevant experience, especially with roadside breakdowns and vehicle maintenance. We want to see how your skills match what we're looking for!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about working with us at West Pennine Trucks. Share specific examples of your customer service skills and technical expertise that make you a great fit.
Show Off Your Qualifications: If you've got any technical qualifications like City & Guilds or NVQ, make sure to mention them! Even if you don't have them, share any hands-on experience you've had in commercial vehicle workshops. We love seeing practical knowledge!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at West Pennine Trucks
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to HGVs and PSVs. Familiarise yourself with common faults, maintenance practices, and the latest Scania technology. This will not only show your expertise but also your enthusiasm for the role.
✨Show Off Your Customer Service Skills
Since this role involves a lot of customer interaction, be prepared to discuss how you've handled customer service situations in the past. Think of specific examples where you went above and beyond to help a customer or resolved a tricky situation.
✨Be Ready for Practical Questions
Expect some scenario-based questions that test your problem-solving skills. For instance, they might ask how you'd handle a roadside breakdown. Practise articulating your thought process clearly and confidently.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, training opportunities, or the team you'll be working with. This shows your genuine interest in the position and helps you determine if it's the right fit for you.
