HGV Technician in Bishop's Castle

Responsibilities

• Administer job acceptance / ETA / ETC / job completion via Scania app, and close communication with SGB Assistance
• Attend stricken vehicles at the roadside or at customer's premises
• Ensure Health & Safety regulations and safe working practices are adhered to
• Diagnose and rectify all types of faults, targeted first time %
• As appropriate, liaise with customer fleet admin, recovery agents etc and escort stricken vehicles to depot
• Carry out routine maintenance and repairs on all makes of vehicles and trailers to VOSA standard
• Ensure all vehicles worked upon are handled carefully and that all precautions are taken whilst on the premises
• Liaise with parts department to attain parts
• Ensure appropriate clocking is made, all job cards and service sheets are completed in a timely manner
• Maintain a high standard of cleanliness and tidiness
• Maintain a thorough and current product knowledge and attend training courses

Qualifications & Requirements

• Experience attending HGV & PSV Roadside breakdowns
• Excellent customer service skills, customer contact and interaction
• HGV and PSV licence (desirable but not essential)
• Technical qualification (City & Guilds or NVQ qualified technician) or proven experience repairing & maintaining vehicles
• Experience in Commercial vehicle workshop

Training & Career Development

• World Class Scania Training to support career progression

Compensation

• Overtime available, all paid at 1.5 times hourly rate
• Standby (@ £25 per day/night) and Callout (@ £15 / job - min 2 hrs) allowances paid

Benefits

• Company Pension
• Company Life Insurance
• Cycle to work scheme
• Gym Discount scheme offering 70% off gym membership
• Healthcare cash Plan
• Generous referral programme
• Rewards scheme offering cashback and store discounts

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