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- Tasks: Join our Building Control team as a Technical Support Officer, assisting with applications and customer queries.
- Company: West Oxfordshire District Council is dedicated to enhancing residents' quality of life through essential services.
- Benefits: Enjoy flexible working, 27 days annual leave, health cash plan, and a generous pension scheme.
- Why this job: Be part of a proactive team focused on community impact and delivering excellent customer service.
- Qualifications: GCSEs in Maths and English required; previous admin experience preferred.
- Other info: We value diversity and encourage applications from all backgrounds.
The predicted salary is between 30000 - 42000 £ per year.
West Oxfordshire District Council is focused on enabling a fulfilling and meaningful quality of life for our residents with opportunities for all to flourish. We provide a range of important services including planning, housing, waste and recycling collections, leisure, community safety and environmental health. The Council has an ambitious Council Plan focused on a range of important priorities including putting residents first, climate and ecological action, affordable housing, and helping our economy to grow. We want to deliver excellent services whilst ensuring the financial sustainability of the Council. We also want to continue working in close partnership with our local communities and other important partners.
About the role:
Are you a proactive, detail-oriented individual with a passion for customer service and technical administration? We're looking for a Technical Support Officer to join our Building Control team and play a vital role in ensuring the smooth running of our technical and regulatory services. As a Technical Support Officer, you'll be the first point of contact for a range of internal and external customers, supporting them with building control applications, technical queries, and ensuring compliance with relevant procedures. You'll manage application validations, calculate charges, handle enquiries, and provide minor technical advice while maintaining a high level of customer service and efficiency. You'll also play a key part in promoting the Local Authority Building Control Service (LABC) and helping us deliver a seamless, customer-focused experience.
You will need:
- Qualifications: GCSEs (Grades 9-4) including Maths and English (or equivalent).
- Experience: Previous administrative experience, ideally in a technical or regulatory environment, and confident use of IT systems (such as MS Office and ideally IDOX Uniform or similar).
- Skills: Strong communication skills, attention to detail, ability to prioritise and meet deadlines, and a proactive, collaborative attitude.
Special Conditions:
- Full UK Driving Licence
What can we do for you?
- Agile working allowing a mix of home and office working
- Flexible working arrangements (depending on the role)
- 27 days paid annual leave (pro rata if you are working part time) plus bank holidays, which increases to 30 days after five years' service and 33 days following 10 years' continuous service
- In addition you will have an extra two volunteering days a year for you to support a charity of your choice
- Renewed again for another year there is a Health cash plan giving you cash back on health, dental and eye care
- Generous contributory local government pension scheme
- Employee Assistance Programme 24/7, providing positive, preventative and supportive advice and counselling to deal with everyday events and issues
- Cycle to work scheme
- Salary sacrifice car lease scheme with significant tax and NI savings to be made on electric cars
- Generous sickness cover above statutory entitlements
These are just a handful of the benefits that you can enjoy when you join us!
To apply for this position please click on "apply now" within this page to complete an application form and supporting statement together with your CV. Please tell us about your skills, knowledge, qualifications, experience and how they meet the criteria listed above and in the job description/person specification. It's important that we're a good fit for each other, so let us know what's important to you and why you want to work for West Oxfordshire District Council. Your CV will not be available to the hiring manager unless you are shortlisted for interview to assist with our non-biased screening process so please ensure you complete the application form in full.
It is important that our staff reflect the diversity of our community, and we therefore welcome and encourage applications from people of all genders and sexual orientation, those from Black, Asian, and other minority ethnic backgrounds, and those with disabilities. Accredited of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy/ies - Please state this within your covering statement or in a separate email.
Our organisation is committed to safeguarding the welfare of vulnerable adults, young people and children. Safer recruitment practices are applied to all job vacancies. Successful candidates will be required to complete a pre-employment medical questionnaire; provide references; proof of identity; nationality and immigration status; three years' employment or education history (if applicable) and, in some cases, verification of criminal record.
Technical Support Officer in Witney employer: West Oxfordshire District Council
Contact Detail:
West Oxfordshire District Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Officer in Witney
✨Tip Number 1
Familiarise yourself with the Local Authority Building Control Service (LABC) and its role within the community. Understanding their objectives and how they serve residents will help you demonstrate your commitment to customer service during any discussions or interviews.
✨Tip Number 2
Brush up on your technical knowledge related to building control applications and regulations. Being able to discuss relevant procedures and compliance issues confidently will set you apart as a knowledgeable candidate.
✨Tip Number 3
Showcase your administrative skills by preparing examples of how you've successfully managed enquiries or technical queries in previous roles. This will highlight your ability to handle the responsibilities of the Technical Support Officer position effectively.
✨Tip Number 4
Network with current or former employees of West Oxfordshire District Council, if possible. Gaining insights into the work culture and expectations can provide you with valuable information to tailor your approach and demonstrate your enthusiasm for the role.
We think you need these skills to ace Technical Support Officer in Witney
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Technical Support Officer position. Tailor your application to highlight how your skills and experience align with these specific needs.
Craft a Strong Supporting Statement: In your supporting statement, clearly outline your qualifications, relevant experience, and how they meet the criteria listed in the job description. Be specific about your administrative experience and any technical skills you possess.
Highlight Customer Service Skills: Since the role involves customer interaction, emphasise your strong communication skills and any previous experience in customer service. Provide examples of how you've successfully handled enquiries or provided support in past roles.
Show Enthusiasm for the Organisation: Express your passion for working with West Oxfordshire District Council and your commitment to their goals, such as community engagement and sustainability. Mention why you want to be part of their team and how you can contribute to their mission.
How to prepare for a job interview at West Oxfordshire District Council
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a Technical Support Officer. Be prepared to discuss how your skills and experiences align with the requirements, especially in customer service and technical administration.
✨Showcase Your Communication Skills
As the first point of contact for customers, strong communication is key. Prepare examples of how you've effectively communicated with clients or colleagues in previous roles, particularly in resolving technical queries or providing support.
✨Demonstrate Attention to Detail
This role requires a keen eye for detail, especially when managing application validations and ensuring compliance. Be ready to share instances where your attention to detail made a significant impact on a project or task.
✨Express Your Passion for Customer Service
The council values a customer-focused approach. Think of specific examples where you've gone above and beyond to assist a customer or improve their experience, and be prepared to discuss these during the interview.
