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- Tasks: Make cosmetic repairs, diagnose faults, and perform software fixes on mobile phones.
- Company: Join a dynamic team in a fast-paced mobile repair environment.
- Benefits: Gain hands-on experience, flexible hours, and opportunities for personal growth.
- Other info: Work Monday to Friday, 09:00-18:00, in a supportive and innovative workshop.
- Why this job: Kickstart your tech career while helping customers get their devices back in shape.
- Qualifications: Previous repair experience and a willingness to learn are essential.
The predicted salary is between 24000 - 30000 £ per year.
As a technician you are expected to make cosmetic repairs, check and diagnose faults, perform flashing of handsets and function tests, change batteries/accessories and liaise between other senior technicians, be computer literate and be adaptable to change within this role.
Main Duties & Responsibilities:
- Practice Electro Static Discharge awareness in order to prevent accidental damage to equipment
- Perform basic fault finding
- Eliminate blacklisting, SIM card or network problems to ensure fault lies with the handset, or accessories
- Perform functionality checks in order to eliminate user error
- Ascertain the warranty status of a handset in order to eliminate damaged equipment
- Perform functional test of handset using RF test equipment and PC in order to ascertain the nature of the defect/s (where applicable)
- Perform software related/cosmetic repair to handsets in order to remedy diagnosed fault
- Enter job details via TIM in order to maintain repairs database
- Repair to manufacturers guidelines
- Support team as and when necessary
- Achieve agreed targets as specified in order to meet the requirements of the business
- Maintain your equipment including anti-static checks, regular calibration and the installation of software upgrades
- Use own initiative to improve performance and quality of line
- Ensure you meet all business KPI’s. Success will be measured by Key Performance Indicators (KPI’s) set around key areas of responsibility;
In order to support the five fundamental rules of the company, the Repairs Department must repair all customer mobile handsets and have the unit back with the customer within 14 days in satisfactory working order.
You will be working on an individual test bench having the necessary equipment to fulfil the role, and have access to specialist equipment within the workshop. You will be expected to attend training sessions when required to do so. You will be measured against the achievement of a high level of quality.
Essential:
- Previous experience in repairs department
- Flexible to working hours-as suited to the needs of the business
- PC Literate
- Be able to work from own initiative
- Good time and attendance
Other skills:
- Competent using Office 2010
- Good communication skills
- Willingness to learn and develop themselves
The hours for this position are Monday to Friday, 09:00-18:00, 40 hours a week. This position is based in Waltham Abbey in Essex. Please research your journey to and from this location prior to applying for the job, to ensure you are able to travel comfortably to the Company address.
Level 1 Mobile Phone Technician in Waltham Abbey employer: WEST ONE TECHNOLOGY
Contact Detail:
WEST ONE TECHNOLOGY Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Level 1 Mobile Phone Technician in Waltham Abbey
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in during interviews. It’s all about making that personal connection, so don’t be shy!
✨Tip Number 2
Practice your technical skills! Brush up on your fault-finding techniques and be ready to demonstrate your knowledge of mobile repairs. We want to see you shine with your hands-on experience!
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info and maybe even a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team!
We think you need these skills to ace Level 1 Mobile Phone Technician in Waltham Abbey
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous experience in repairs and any relevant skills. We want to see how your background fits with the Level 1 Mobile Phone Technician role, so don’t hold back on showcasing your expertise!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about this position and how you can contribute to our team. Keep it friendly and professional, just like we are at StudySmarter.
Show Off Your Tech Skills: Since being PC literate is essential, make sure to mention any specific software or tools you’re familiar with. We love tech-savvy candidates who can hit the ground running, so let us know what you’ve got!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join the StudySmarter family!
How to prepare for a job interview at WEST ONE TECHNOLOGY
✨Know Your Tech
Brush up on your technical knowledge related to mobile phone repairs. Be ready to discuss common faults, diagnostic techniques, and the tools you’ve used in previous roles. This will show that you’re not just familiar with the job but genuinely passionate about it.
✨Demonstrate Problem-Solving Skills
Prepare to share specific examples of how you've diagnosed and fixed issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it clear how you approach problem-solving in a hands-on environment.
✨Show Your Adaptability
Since the role requires flexibility and adaptability, think of instances where you’ve had to adjust to changes quickly. Highlight your willingness to learn new techniques or technologies, as this will resonate well with the interviewers.
✨Communicate Clearly
Good communication is key, especially when liaising with senior technicians. Practice explaining technical concepts in simple terms, and be prepared to discuss how you would communicate with customers about their devices. This will demonstrate your ability to work well within a team and with clients.