Enra Specialist Finance, a UK specialist mortgage and lending group, is seeking a Special Servicing Account Manager to join its Servicing Department in Watford. You’ll manage customer journeys from arrears resolution to term-end management, coordinating with internal and external teams to deliver fair, compliant outcomes.
In this role you’ll negotiate payment plans, handle litigation support, ensure adherence to Treating Customers Fairly, and maintain SLAs.
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Special Servicing Account Manager — Arrears to Resolution in Watford employer: West One Loans
West One Loans is an exceptional employer that values teamwork and attention to detail, providing a supportive work culture where employees can thrive. With a focus on professional development, including opportunities for progression through qualifications like CeMAP, the company fosters an environment of growth and innovation in the heart of the mortgage lending sector. Employees enjoy a dynamic workplace that prioritises compliance and high service standards, making it a rewarding place to build a career in underwriting.
