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For Companies At a Glance
- Tasks: Engage with stakeholders and manage mortgage cases to completion.
- Company: Join Enra, a collaborative company dedicated to customer service and colleague development.
- Benefits: Full-time role with opportunities for growth in a supportive environment.
- Why this job: Build a career in specialist finance while making a real impact on customers' lives.
- Qualifications: Experience in secured lending and strong organisational skills preferred.
- Other info: Dynamic team atmosphere with a focus on teamwork and personal development.
The predicted salary is between 36000 - 60000 £ per year.
At Enra we believe that working together collaboratively is the best way to serve our customers and develop our colleagues. We are very focused on developing and maintaining our culture and remaining dedicated to the CREDIT values on which Enra was built: Customers, Results, Energy, Development, Invention and Teamwork. We live and breathe these values every day and want to ensure they underpin our future success. So, if you want to build a career in specialist finance, with an employer focused on providing brilliant customer service, lending responsibly, and creating a great office environment to develop its people, then look no further than Enra.
Key Accountabilities
- Engage with relevant stakeholders both internally and externally to obtain information to progress cases to completion
- Monitor and manage upcoming expiration of documents and offers
- Update all relevant systems to maintain management information
- Ensure that all mortgage conditions are satisfied prior to cases completing
- Work closely with the underwriting team to effectively manage the post‑offer caseload
- Provide daily/weekly/monthly completion forecasts to line manager
- Gain a full understanding of the underwriting process (underwriting cross‑skill to provide cover when required)
- Create a digital application file and ensure all necessary documentation is collected, scanned, and stored correctly
- Instruct Solicitors to act on behalf of West One in the transaction
- Carry out a QA check for other underwriters
- As experience increases, the trainee underwriter’s cases will need to be QA checked by another member of the team
- Act as the point of contact for incoming calls to the team’s main group telephone number
- Return any original documents to clients
- Process incoming completion documentation via post, email, etc.
Skills & Competencies
- Strong organisational skills
- Good verbal and written communication skills
- Excellent attention to detail
- Time management
- Competent user of Microsoft Office software
- Positive attitude to develop and expand knowledge
- Ability to perform under pressure and meet deadlines
Knowledge & Qualifications
- Experience within the secured lending sector
- A good understanding of the underwriting process
- Previous experience of managing a caseload in a fast‑paced environment
- Industry relevant qualifications are beneficial but not a requirement
- Experience within an administrative role
- GCSE English & Maths
Personal Attributes
- Excellent communication skills
- Resilient and flexible
- Team player
- Approachable and self‑motivated
Case Manager - Residential Mortgages in Watford employer: West One Loans
Contact Detail:
West One Loans Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Case Manager - Residential Mortgages in Watford
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Enra's values like Customers, Results, and Teamwork. This will help you connect with the team and show that you're on the same page.
✨Tip Number 2
Practice your communication skills! As a Case Manager, you'll need to engage with various stakeholders. Try role-playing common scenarios with a friend to boost your confidence and clarity.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've managed caseloads or projects in the past. This will demonstrate your ability to handle the fast-paced environment at Enra.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for joining the Enra team right from the start!
We think you need these skills to ace Case Manager - Residential Mortgages in Watford
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for the role shine through! We want to see that you’re excited about the opportunity to work in specialist finance and contribute to our culture at Enra.
Tailor Your CV: Make sure your CV is tailored to the Case Manager position. Highlight any relevant experience in secured lending or managing a caseload, and don’t forget to mention your organisational skills and attention to detail!
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you’re the perfect fit for the role. Use it to explain how your values align with our CREDIT values and share specific examples of how you’ve demonstrated these in your previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role as soon as possible. Plus, it’s super easy!
How to prepare for a job interview at West One Loans
✨Know Your Values
Before the interview, take some time to familiarise yourself with Enra's CREDIT values: Customers, Results, Energy, Development, Invention, and Teamwork. Think of examples from your past experiences that demonstrate how you embody these values. This will show the interviewers that you align with their culture.
✨Master the Underwriting Process
Since the role involves a good understanding of the underwriting process, brush up on your knowledge. Be prepared to discuss how you would manage a caseload and what steps you would take to ensure all mortgage conditions are satisfied. Showing that you can think critically about the process will impress the interviewers.
✨Showcase Your Organisational Skills
Given the importance of strong organisational skills in this role, come prepared with examples of how you've successfully managed multiple tasks or projects in the past. You might even want to mention any tools or methods you use to stay organised, as this will highlight your proactive approach.
✨Demonstrate Your Communication Skills
As a Case Manager, you'll need to engage with various stakeholders. Practice articulating your thoughts clearly and concisely. During the interview, be sure to listen actively and respond thoughtfully to questions. This will showcase your excellent verbal communication skills and your ability to work well in a team.
